Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn.
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Job Details
Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.
The hourly base pay range for this position is $13.50-$15.50 per hour plus tips (average $100-$200 in tips daily!).
Work Schedule: The work schedule for this position is PM Shifts.
Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company’s 401k retirement savings plan.
Paid Time Off: Employees accrue 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
SUMMARY
The Guest Experience Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Experience Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.
QUALIFICATIONS
Education:
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High school diploma or general education degree (GED)
Required Licensure, Certification, etc.:
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Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
Descriptive Statement(s) % of Time
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Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges
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and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during
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interactions. Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone
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etiquette. Posts up in designated areas when not completing tasks. - 25%
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Parks and retrieves vehicles while driving slowly and cautiously. Opens all vehicle and hotel doors for guests. 25
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Assists guests with bell services and luggage storage as needed. Conducts thorough room presentations for
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guests. Assists guests with room changes when needed. - 20%
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Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about
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outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages,
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items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the
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location. - 10%
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Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving
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vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains
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all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt
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from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle.
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Calculates and collects revenue for vehicles when needed. - 20%
The total amount of time for all functions of the job 100%
Must be at least 18 years of age.
Work Experience:
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One (1) month related experience and/or training; OR equivalent combination of education and experience
Knowledge:
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Knowledge of principles and processes for providing customer and personal services.
Skills:
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Ability to read and write standard English language
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Ability to read and comprehend simple instructions, short correspondence and memos
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Ability to write simple correspondence
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Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
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Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money
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Ability to understand 24 hour and military time systems
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Ability to understand rates applicable to time passed
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Ability to operate a manual transmission is highly desirable
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Perform parallel parking
SCOPE
Authority to Act:
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Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.
Budget Responsibility:
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The employee has control over resources available only.
WORKING CONDITIONS & PHYSICAL DEMANDS
The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to
sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with
hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close
vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Lifting Requirements
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Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
Working Environment
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The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift.
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Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.
Travel
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Travel of up to 5% may be required.
