Top 124 Control analyst i Jobs in Rialto, Ca

Service Desk Analyst I
Yuhaaviatam of San Manuel Nation —Highland, CA
- Extended hours
- Computer science
- Computer Science
- Research
Analyst I
BSK Associates —San Bernardino, CA
- $18.50 - $25.50 an hour
- Associate's degree
- 2 years
- Entry level
- Paid holidays
- Health insurance
Quick Apply
ANALYST INFORMATION
CEMEX —Ontario, CA
- $76,600 - $97,300 a year
- Weekends as needed
- Computer literacy
- Office
- Fair chance
- Wellness program
- Paid holidays
10d
DC Inventory Control Analyst I
Burlington Stores —Riverside, CA
- $50,000 - $65,000 a year
- Full-time
- Microsoft Outlook
- Ability to walk for extended periods
- Computer literacy
- Paid holidays
- Disability insurance
Senior Security Engineer
Miradero Cybersecurity —California
- $100,000 - $150,000 a year
- Full-time
- Background check
- DevOps
- AWS
- Health insurance
- Dental insurance
Quick Apply
3d
Senior Financial Analyst
Emerge —Rancho Cucamonga, CA
- $95,000 - $130,000 a year
- Microsoft Excel
- Oracle
- Mid-level
Quick Apply
I.T. Service Desk Analyst
Procom —California
- Contract
- Mid-level
- Office
- Mentoring
Quick Apply
4d
Sr. Director, Finance
Leapros Professional —Ontario, CA
- $180,000 - $185,000 a year
- Call employer
- Hybrid work
- Microsoft Excel
- Oracle
- CPA
Quick Apply
Desktop Systems Analyst
Glidewell Dental —Riverside, CA
- $27.81 - $34.00 an hour
- Full-time
- 5 years
- Research
- Mid-level
4d
Academic Personnel Analyst
University of California, Riverside —Riverside, CA
- $75,900 - $137,300 a year
- Full-time
- Hybrid work
- Mid-level
- University
- Bachelor's degree
Financial Analyst
University of California, Riverside —Riverside, CA
- $66,878.64 - $97,760.16 a year
- Full-time
- Background check
- Mid-level
- Analysis skills
TikTok Shop - Data Analyst (Production & Quality Improvement)
TikTok —Fontana, CA
- $109,440 - $198,360 a year
- Mid-level
- 3 years
- Master's degree
- Paid parental leave
- Paid holidays
Inventory Analyst
Syncreon —Moreno Valley, CA
- $24 - $30 an hour
- Overtime
- Ability to walk for extended periods
- Mid-level
- Microsoft Office
- Paid holidays
- Paid time off
14d
WATER RESOURCES ANALYST
City of Riverside, CA —Riverside, CA
- $103,488 - $125,772 a year
- Online Application
- Pass drug screening
- Pre-employment physical examination
- Budgeting
- AD&D insurance
- Disability insurance
Purchasing Business Analyst
Dunlop Tires North America —Rancho Cucamonga, CA
- $70,304 - $97,316 a year
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
Junior Financial Analyst - North America
Monster Energy —Riverside, CA
- $70,304 - $78,740 a year
- Research
- Office
- Finance
Quick Apply
Water Quality Analyst I
Golden State Water Company —San Dimas, CA
- $29.36 - $47.09 an hour
- Background check
- Engineering
- Research
- Profit sharing
- Health savings account
Business Process Analyst
Esri —Redlands, CA
- $72,800 - $135,200 a year
- Computer Science
- 5 years
- Salesforce
Supply Chain Analyst
Bradshaw Home —Rancho Cucamonga, CA
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Finance
- Health insurance
- Dental insurance
Quick Apply
Regional Financial Analyst
Terracon —Colton, CA
- $68,420 - $95,810 a year
- 5 years
- ERP systems
- Driver's License
- Paid holidays
- Health insurance
9d

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Service Desk Analyst I

Yuhaaviatam of San Manuel Nation -
Highland, CA

Apply Now

Job Details

Full-time

Qualifications

High school diploma or GED
IT department experience

Full Job Description

Under the supervision of the Supervisor, IT Operations, the Service Desk Analyst I ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, creating, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain service level agreements (SLA) expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as assisting individuals or providing in-person, hands-on help with technical issues. This role will primarily be tasked with providing support, including walk-ins, over-the-phone support, screen sharing or remote control, live chat support, or email support.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provides first contact support for incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues while providing best-in-class customer service
2. Prioritizes incidents and service requests according to defined criteria to meet defined SLAs, escalates incidents with accurate documentation to suitable technicians or technology verticals, and alerts management to emerging trends in incidents.
3. Uses remote assistance tools and diagnostic utilities to aid in troubleshooting. Identifies, writes, and enacts Service Desk scripts, user guides, and online solutions to common end-user problems. Provides guidance and technical recommendations to customers to resolve system issues.
4. Records, tracks, and documents the service desk incident-solving steps, including all actions taken, through to final resolution.
5. Research solutions through internal and external knowledge base. Identify and learn appropriate software and hardware used and supported by the organization.
6. Deploys software to end user endpoints to include laptop, desktop, and mobile devices.
7. Develops help sheets, knowledge base articles, and Frequently Asked Questions (FAQ) lists for IT team members and end users.
8. Communicate SLAs to manage end-user expectations and provide suggestions for continual improvement.
9. Performs other duties as assigned to support the eﬃcient operation of the department.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

High School Diploma or GED required.
Associate’s degree in Computer Science or related field preferred.
Minimum one (1) year of related IT work experience is required.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

General IT Service Desk Experience is preferred.
Demonstrated ability to analyze and diagnose network, computer, and or telecom issues.
Ability to solve technical problems, work well under stress, and follow instructions.
Must possess excellent customer service and written/oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Experience working in Casino or Gaming industry is preferred.
Familiarity with Infrastructure, Messaging, Security, and Mobility platforms is desirable.
Strong documentation skills.
Ability to absorb and retain information quickly.
Must be able to present ideas in user-friendly language.
Highly self-motivated and directed.
Keep attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Experience working in a team-oriented, collaborative environment is desired.
Ability to work assigned shift (day/swing/graveyard).

LICENSES, CERTIFICATIONS AND REGISTRATIONS

At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
No Driving Responsibilities: Role does not require a driver’s license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

Primary work environment is in a climate-controlled office setting.
Work requires travel to attend meetings, trade shows, and conferences.
Incumbents may be required to work evening, weekend and holiday shifts.
Must be able to work in a fast-paced, high-demand environment.
Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

Apply Now

Refine Your Search

control analyst i jobs in rialto, ca

Service Desk Analyst I

Analyst I

ANALYST INFORMATION

DC Inventory Control Analyst I

Senior Security Engineer

Senior Financial Analyst

I.T. Service Desk Analyst

Sr. Director, Finance

Desktop Systems Analyst

Academic Personnel Analyst

Financial Analyst

TikTok Shop - Data Analyst (Production & Quality Improvement)

Inventory Analyst

WATER RESOURCES ANALYST

Purchasing Business Analyst

Junior Financial Analyst - North America

Water Quality Analyst I

Business Process Analyst

Supply Chain Analyst

Regional Financial Analyst

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