Top 2 Customer service coordinator Jobs in Rice Lake, Wi

Customer Service Coordinator
Rice Lake Weighing System Inc —Rice Lake, WI
- Weekends as needed
- Microsoft Outlook
- Computer literacy
- Mid-level
- Disability insurance
- Health insurance
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Customer Service Coordinator

Rice Lake Weighing System Inc -
Rice Lake, WI

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Job Details

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Computer operation
Microsoft Outlook
Phone communication
Computer literacy
Windows
Driver's License
Math
Conflict management
Desktop applications
Cross-functional communication
Client interaction via phone calls

Full Job Description

For 80 years Rice Lake Weighing Systems has been a successful, growth-oriented company known as a leader in the weighing industry and our community. At RLWS, the National Service Customer Service Coordinator performs a variety of national service support. Works closely with the dealer and national service client to ensure complete service, appropriate charges, and accurate billings and payments. Courteously and professionally represents Rice Lake Weighing Systems while working to achieve both customer satisfaction and effective utilization of company resources in direct support of the company’s customer service and financial goals. Functions as a member of a team that provides combined effort to exceed customer expectations. Position has a flexible work week, scheduled between the hours of 6:30am to 6:30pm on weekdays. May also include rotating weekends to support NAS customer calls and service needs.

ESSENTIAL JOB FUNCTIONS AND MAJOR TASKS:

Monitor daily service dispatch orders submitted by national service clients, ensuring that dealers schedule and complete service orders in a timely manner
Accurately enter service parts orders and RMAs
Provides standard service and product pricing quotes that are provided to customers quickly and accurately.
Works closely with Strategic Accounts, Shipping, Accounting, Support, Engineering, Purchasing, Production, Returns and Scheduling to develop a detailed service plan that promotes the timely and cost-effective delivery of product to meet service demand and completion of factory repairs.
Process completed service tickets daily, making sure that client invoices and dealer payments are correct
Negotiate dealer payments and customer billing when service quality and/or timeliness does not meet expectations – issue credits once approved by NAS Manager or NAS Specialist
Works with Regional Sales Directors to ensure proper selection of dealers to meet NAS client requirements and service needs
Provide outstanding customer service to national service clients and dealers by phone and email
Ability to gain technical skills to provide advice and troubleshooting assistance to field technicians, and refer technical calls as needed to Customer Service Phone Techs or NAS Service Specialist
Troubleshoot end user problems and make decisions on dispatching a dealer or attempting to resolve with internal resources
Possess the desire and ability to communicate with and cross train colleagues and other internal back up and support personnel
Maintain awareness of active orders and relay information such as change notices, scheduling changes and partial shipments.
Maintain awareness of customer agreements and helping to maintain detailed customer account files.
Use lean manufacturing approaches in all aspects of the job
Works with Purchasing and RLWS dealers to obtain service parts in support of repairing and servicing non-RLWS product requirements.
Ability to recognize and communicate concerns with NAS Manager or NAS Specialist when parts and inventory demands may need stock levels adjustments to meet customer orders.
Interface with multiple departments including but not limited to shipping, technical support, financial services, product management, production, purchasing and marketing
Participate in Kaizen events to identify opportunities for continuous improvement in our processes and procedures
Foster strong and positive communications with all external and internal customers
Work within the framework of assigned hours in the department while being both available and adaptable to varying work situations. Scheduled work hours may be anywhere between the hours of 6:30am to 6:30pm on weekdays including possible weekend rotations.

OTHER JOB FUNCTIONS:

Special projects to support customer or department needs
Participation in VIP and Service School meals
Other related duties as assigned

Physical Demands and working conditions:

Typical office environment
Frequent sitting and standing
Computer use, reading, and typing

Minimum qualifications and prerequisites:

Associate Degree in Business, related field or equivalent work experience in business and customer service environment
Two (2) or more years of customer service, electronic production or inside sales experience
Mechanical aptitude and ability to learn scale and weighing systems technology; mechanical or electronic experience highly desirable
Basic knowledge of materials, material control systems, processes and machine shop operations
Exceptional written and verbal communication skills
Exceptional attention to detail
High level of interpersonal skills including influencing, conflict resolution and creative problem-solving
Good organizational skills
Ability to multi-task
Good personal computer skills including Windows, Excel, Word and Outlook
Good mathematical skills
Must work well under pressure and maintain professionalism during stressful situations
Must be self-motivated, confident, highly dependable and have solid follow-up skills
Ability to interact professionally with other departments to gain access to necessary information to meet customer’s needs
Excellent professional telephone skills and presence
Able to respond to needs of customers in a timely and value-added manner
Valid driver’s license

RLWS is a successful, energetic, customer-driven organization that offers competitive wages, great working conditions, medical, dental, vision, flexible spending, disability, life, 5 weeks PTO, holidays, 401k, and wellness benefit programs.

If you need assistance with your application, please contact Rice Lake Weighing Systems at (800) 472-6703.

Rice Lake Weighing Systems is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. Rice Lake Weighing Systems is a Substance-Free Workplace and requires pre-employment drug screens.

Behaviors

Preferred

Thought Provoking: Capable of making others think deeply on a subject
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Goal Completion: Inspired to perform well by the completion of tasks
Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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