Job Summary
The Mortgage Loan Officer (MLO) plays an important role in the organization by performing a number of activities aligned to the goals and objectives of the Originations division. The MLO is a customer focused, inside sales position within the Call Center. Will be responsible for both in-bound and out-bound calls throughout the loan origination cycle. Will conduct the initial pre-qualification and prepare the loan application and necessary documentation as set forth in the VA Vendee program.
Essential Functions/Performance Dimensions and Tasks
Sales Operations
- Demonstrates clear subject matter expertise as a License Mortgage Loan Officer with a clear understanding of, and the ability to integrate CFPB, other federal, and state laws, regulations, directives, and procedures pertaining to VA-guaranteed loans, VA contractual requirements, and POS and LOS system requirements to: (CRM – Sales Force, Call Center System – Five9)
- Sustain Originations workflows associated with the loan call center
- Maintain appropriate Origination controls and quality metrics
- Maintain Call Center scripts for your communication with the borrowers
- Identifies, develops, and maintains a national network of viable realtor and broker relationships which translate into an increased volume of referrals and loan closures for VRM Lending
- Solicit residential mortgages from various sources (i.e., Real Estate Agents, Direct Consumers, Sphere of Influence, etc.) and produce high-quality loans.
- Determine the best mortgage loans based on the client’s needs in order to ensure compliance and maximum customer satisfaction.
- Obtain an accurate and thorough URLA.
- Analyzed credit reports, program guidelines, and financial scenarios, determining appropriate loan product (s).
- Submit a complete and thorough loan package.
- Identify and discuss terms and conditions on the various loan products and loan estimates with customers and present recommendations for producing loans while exercising some independent judgment.
- Provide guidance on the risks and benefits of the programs and communicate the terms to ensure all the required documents and disclosures are signed and returned in a timely manner.
- Resolve file problems, holdups, and qualifying issues throughout the production and underwriting process.
- Monitors overall customer interaction and interfaces with all parties involved on each individual loan from application to closing.
- Collects and analyzes information regarding the customer’s income, assets, investments and/or debts.
- Knowledge and understanding of sales prospecting and generating referrals. Work sourced leads as assigned via the CRM Platform within a 1–2-hour timeframe.
- Ensures exceptional customer experience by overseeing the loan process from Origination to close, providing ongoing communication to customer and business partners
- Ability to effectively manage a large pipeline and oversee the loan process by monitoring loan status and ensuring conformity with the various programs.
- Prepare for VRML VP a weekly report leveraging the CRM platform to document consumer and realtor lead generation and lead activities.
- Understand and comply with requirements of applicable federal and state law regulations.
- Have excellent communication skills and be clear and concise when speaking to the borrower.
Other functions, duties, and tasks as assigned
- May lead the work of others in the absence of the Processing Team Lead, Underwriters, etc.
Management retains the discretion to add to or change the duties of the position at any time.
Job Specifications
- License: Must possess NMLS and SAFE Mortgage Loan Originator Licenses as required per state regulations within 60 days of employment.
- Education: High school or equivalent required. Bachelor’s degree in finance or business preferred.
- Experience: A minimum of two years of previous mortgage origination work experience with a conventional and or government background. Some experience with VA lending is preferred.
- 1-2 years of experience and knowledge of sales prospecting, generating, and converting lead referrals.
- 1-2 years’ full-time refinance or purchase loan origination experience in a retail or call center environment.
- Experience developing and cultivating professional relationships (i.e., Real Estate Agents, Title Companies, Attorney network, etc.).
- Must have established relationships with diverse real estate agents, existing consumer-based, Sphere of Influence, etc.
- Experience developing and cultivating professional relationships.
- FHA/VA & conventional loan experience is preferred
- Bilingual desired.
- Preferred experience with mortgage loan software programs (LOS, POS, CRM, etc.)
- You may perform work for customers of the Company that may require approval by the customers for you to provide services for them. The Company’s customers’ approval for you to perform services for or at the customers’ premises is an essential requirement of this job. If any of the Company’s customer(s) for whom you are assigned or hired to work do not grant you approval to perform those services or terminate their approval for you to perform those services, your employment may be subject to termination as a result.
- Ability to work nights and weekends as needed to support consumers and real estate community time frame
KSAO’s:
Required Knowledge:
Thorough knowledge of federal and state (e.g., The Truth in Lending Act (TILA), Equal Credit Opportunity Act (ECOA), the Dodd-Frank Wall Street Reform and Consumer Protection Act (Dodd-Frank 2010), mortgage safe harbors; Knowledge of mortgage lending guidelines (e.g., FHA, VA, Conventional, DAPS, etc.); Knowledge of regulatory investor guidelines; mathematics; customer and personal service; TRID. Developing knowledge of the mortgage industry, VA Vendee product, lending practices associated with SAFE HARBOR, QM rules, ATR, and State and Federal regulatory guidelines. Computer skills with the ability to learn loan origination system (Calyx-Path) and other 3-party systems. Excellent communications skills, both verbal and written; Self-starter and possess time management skills
Essential Skills:
Seeks to understand by actively listening to others (includes clients, tenants, supervisors, and peers); asks appropriate questions and does not interrupt at inappropriate times; successfully conveys information verbally and in writing; reads and comprehends work related documents; Understands the implications of new information for both current and future problem-solving and decision-making; exhibits critical thinking skills as demonstrated through the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, and approaches to problems; Uses mathematics to solve problems; identifies complex problems and reviews related information to develop and evaluate options and implement solutions; exercises strong judgment and decision making skills as demonstrated in considering the relative costs and benefits of potential actions to choose the most appropriate one; effective conflict resolution and negotiation skills
Essential Abilities:
Comprehension of verbal and written communication; ability to express ideas and information so others will understand; deductive reasoning as illustrated by the ability to apply general rules to specific problems to produce answers which make sense; inductive reasoning as illustrated by the ability to combine pieces of information to form general rules or conclusions (includes finding a relationship between seemingly unrelated events); ability to see details at close range ability to recognize when something is wrong or is likely to go wrong; ability to function under highly stressful circumstances; ability to interact cordially with supervisors, peers, subordinates, and others outside the organization to accomplish common tasks; ability to analyze, record, and process information in computer systems; ability to organize, plan, and prioritize information
Job Context:
The majority of work will be performed indoors in an environmentally controlled setting. Some conferences will require travel and performing work outside of a controlled office setting. The work environment also includes: business casual; frequent contact with others via e-mail, telephone, face-to-face, letters and memos; daily decisions which have high impact on co-workers and company results; a high level of autonomy within highly structured process flows; and, may frequently include working beyond 40 hours per week.
VRM Lending LLC makes reasonable accommodation to the known physical or mental limitations of an otherwise qualified individual with a disability who is an employee or applicant for employment unless the accommodation would impose undue hardship on the operation of the business in accordance with applicable law. If you require an accommodation in the application process, please call (972) 232-6365 or email: [email protected].
EOE/Vets/Disabled
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Notice to Prospective Employees of VRM Lending LLC who are California Residents
VRM Lending LLC respects the privacy of our employees and prospective employees. You can read about our information collection practices including the categories of information we collect from you and how we use that information in our privacy policy located at
If you have any questions, please contact the CCPA Team at [email protected] or (888) 419-2272.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Work Location: Hybrid remote in Carrollton, TX 75007
