Top 10 It support technician (lexington) Jobs in Richmond, Ky

Help Desk Technician
FAT Brands Inc —Lexington, KY
- $40,000 - $50,000 a year
- Full-time
- Typing
- In-person
- Associate's degree
Quick Apply
Help Desk Engineer - 46Solutions
Davis H Elliot Company, Inc. —Lexington, KY
- Weekends as needed
- Computer Science
- Pass drug screening
- Research
- Paid training
- Disability insurance
IT Support Technician (Lexington)
Advanced Business Solutions —Lexington, KY
- Full-time
- Mid-level
- Office
- Windows
- Opportunities for advancement
IT Asset & Endpoint Specialist
Berea College —Berea, KY
- Full-time
- Mid-level
- Office
- Windows
- Health savings account
- Paid holidays
Technical Support Representative
Dormakaba Group —Lexington, KY
- $24 - $28 an hour
- Full-time
- Spanish
- Mid-level
- Windows
- Disability insurance
- Health insurance
Senior IT Support Engineer
uniQure —Lexington, KY
- $88,000 - $113,000 a year
- Computer Science
- Inventory management
- Office
4h
STEPS Client Services Analyst
University of Kentucky —Lexington, KY
- $15.26 an hour
- Full-time
- Background check
- Pass drug screening
- Windows
8d
Student Technology Specialist
University of Kentucky —Lexington, KY
- $13.25 an hour
- Part-time
- Background check
- Computer science
- Computer Science

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Help Desk Engineer - 46Solutions
Davis H Elliot Company, Inc. —Lexington, KY
To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT, or Software Engineering.

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it support technician (lexington) jobs near richmond, ky

Help Desk Technician

FAT Brands Inc
Lexington, KY

Quick Apply

Job Details

Full-time
$40,000 - $50,000 a year

Qualifications

Computer operation
Technical support via phone
Phone communication
Computer hardware
Desktop (troubleshooting support)
Typing
Phone triage
Associate's degree
Client interaction via phone calls

Full Job Description

Description:

WHAT WE ARE LOOKING FOR: We are looking for a Help Desk Technician to perform a variety of technical problem analysis for systems and applications provided to technology users by the Information Technology (IT) department ensuring prompt and efficient resolution. Help Desk Technicians are the primary point of contact for all users of technology seeking technical assistance.

PRIMARY DUTIES AND RESPONSIBILITIES:

Provide support and resolve technical issues to end users.
Log and track requests for assistance utilizing approved call-tracking software.
Maintain lines of communication with technology users and technical staff to communicate the status of problem resolution.
Triage and escalate level 2, 3, and emergency calls to appropriate technical staff or outside vendor, as necessary.
Participate in the preparation of procedure manuals and documentation for end-user and help desk reference.
Track user problem trends and make recommendations for pro-active solutions and improvements to the Help Desk Supervisor.
Assists in training new help desk personnel by providing backup coverage.
Prioritize workload based on the severity of issue and customer need.
Write clear and effective correspondence to technology users as necessary.
Performs a variety of complicated tasks and performs other duties as assigned.

Requirements:

Strong verbal and written communication skills, with the ability to communicate effectively with personnel at all levels in the organization employing a high degree of tact and diplomacy to promote a positive image of the department.
Customer service skills including telephone responsiveness, intermediate typing, and technical troubleshooting skills.
Possess self-initiative, positive attitude, and ability to work well within a team environment.
Possess prior experience, training, and the ability to apply problem solving skills to resolve technical issues
Previous working knowledge in the establishing and accomplishing of departmental/professional goals.
Working knowledge of PC hardware and software.
Ability to work flexible shifts.
Ability to multi-task and prioritize all technical issues that arise.
Associate degree in an IT related field such as computer information systems.
Previous work experience in the restaurant industry preferred but not required.

This position is in person, based out of Lexington, Kentucky.

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it support technician (lexington) jobs in richmond, ky

Help Desk Technician

Help Desk Engineer - 46Solutions

IT Support Technician (Lexington)

IT Asset & Endpoint Specialist

Technical Support Representative

Senior IT Support Engineer

STEPS Client Services Analyst

Student Technology Specialist

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