Top 260 Senior support technician Jobs in Richmond, Va

Senior Support Technician
Vertilocity —Richmond, VA
- $50,000 - $65,000 a year
- Full-time
- Azure
- Mid-level
- Office
- Paid holidays
- Health insurance
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4d
HVAC Controls Service Technician
Liberty Personnel Services, Inc, LP89084 —Richmond, VA
- Email
- Mid-level
- 3 years
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
2d
Sr Mobile Diesel Mechanic
Cox Fleet —Richmond, VA
- $35.48 - $44.37 an hour
- Full-time
- Background check
- Residential
- 3 years
- Health savings account
- Health insurance
Quick Apply
1d
A/C Service Technician
Capital City Comfort Solutions —Richmond, VA
- Overtime
- In person
- Background check
- No high school diploma
- Mid-level
- Fuel card
- Health savings account
Quick Apply
10d
Senior Maintenance Technician
Westminster Canterbury Richmond —Richmond, VA
- $20 - $27 an hour
- 8 hour shift
- Background check
- Pass drug screening
- Mid-level
- 403(b) matching
- Health savings account
Quick Apply
Pest Control Service Technician
American Pest —Richmond, VA
- $20 - $27 an hour
- Overtime
- Background check
- 18 years or older
- Clean driving record
- Paid training
- Paid holidays
Quick Apply
Field Mechanical Equipment Technician
National Computing Group —Petersburg, VA
- $22 an hour
- Extended hours
- Clean driving record
- Mid-level
- High school diploma or GED
- 401(k)
- On-the-job training
Quick Apply
Service Tech 1
Rite-Hite —Richmond, VA
- Full-time
- Clean driving record
- Pass drug screening
- Electrical experience
- Profit sharing
- Paid holidays
Maintenance & Reliability Manager (Continuous Mfg/Controls Exp Req)
#twiceasnice Recruiting —Richmond, VA
- $100,000 - $130,000 a year
- Full-time
- 5 years
- Engineering
- Team management
- Health insurance
- Dental insurance
Quick Apply
8h
Eng Sr Supv SB
Virginia Department of Transportation —Colonial Heights, VA
- Full-time
- Microsoft Office
- Analysis skills
- Senior level
Certified Sterile Processing Technician
Johnston-Willis Hospital —Richmond, VA
- $18.69 - $26.16 an hour
- Full-time
- Surgery
- Entry level
- Employee stock purchase plan
- Disability insurance
Quick Apply
7d
Licensed Veterinary Technician, ER
Ethos Veterinary Health —Midlothian, VA
- $29 - $35 an hour
- 12 hour shift
- Mid-level
- Outpatient experience
- Surgery
- Continuing education credits
- Disability insurance
Quick Apply
Eng Tech Sr Permits
Virginia Department of Transportation —Ashland, VA
- Full-time
- Construction site
- Driver's License
- Computer skills
7h
Maintenance Supervisor
HIGHLANDS VISTA GROUP MANAGEMENT —Richmond, VA
- $27 - $30 an hour
- Full-time
- Schematics
- Mid-level
- 3 years
Quick Apply
8d
Veterinarian
Global Talent Partners —Midlothian, VA
- Up to $180,000 a year
- Mid-level
- Surgery
- Health insurance
- Dental insurance
Quick Apply
4d
Veterinarian
Global Talent Partners —Richmond, VA
- $120,000 - $170,000 a year
- Surgery
- Senior level
- Paid holidays
- Health insurance
Quick Apply
4d
Administrative Technician, Senior
City of Richmond, VA —Richmond, VA
- $45,302.40 - $77,334.40 a year
- Full-time
- Microsoft Outlook
- Basic math
- English
- Tuition reimbursement
- Referral program
1d
Technician Data Center Operations Support
Unisys —Richmond, VA
- Full-time
- Computer science
- Computer Science
- High school diploma or GED
Library Technician - Read with Ripple
City of Richmond, VA —Richmond, VA
- $20 - $23 an hour
- Part-time
- Background check
- Spanish
- Microsoft Excel
- Tuition reimbursement
- Referral program
1d
TECH - MH/BH (NO DEGREE)
Horizon Health —Richmond, VA
- $18.01 - $27.01 an hour
- Full-time
- Patient monitoring
- High school diploma or GED
- No degree
- Health savings account
- Disability insurance
10d

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senior support technician jobs near richmond, va

Senior Support Technician

Vertilocity
Richmond, VA

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Job Details

Full-time
$50,000 - $65,000 a year
4 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Work from home
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Disaster recovery
Incident management operations support

Full Job Description

In 1986, Robert L. Nelson founded the information systems consulting firm of R.L. Nelson and Associates, Inc. (RLN) to serve businesses in the Pittsburgh, Pennsylvania area. RLN grew steadily over the years, delivering quality services to multinational Fortune 500 companies and many other privately and publicly held businesses throughout the eastern United States.

In 2007, RLN joined forces with Vertical Solutions, a Pittsburgh-based IT services firm, to create Vertilocity – an R.L. Nelson and Associates Company. The combined service offering and expertise spurred additional growth, and the company opened a new office outside of Denver, Colorado in 2012.

In 2021, Vertilocity joined HBK, where they found shared values around client relationships and service. Vertilocity now has locations in North Carolina, Colorado, New Jersey, and Pennsylvania as well as team members around the country.

Continued growth requires talent, so we continue to seek capable, dedicated professionals in different capacities across our family of companies. Our recruits choose their career paths. We want you to excel in your career as part of a dynamic team, and we provide the support and the resources to help you succeed. The breadth and depth of experience we offer you is unique in the marketplace. Please read on to discover if you see yourself joining our team.

Work Arrangement: 2 days per week at client's site in Winchester, VA. The rest is work from home.

SUMMARY

A Senior Support Technician will be expected to have experience in managing incidents using solid problem solving and a broad understanding of technology.

An excellent Senior Support Technician must have strong IT skills and effectively communicate the problem and explain its solution. They must also be customer-oriented and patient in dealing with demanding customers. Being Senior in the support role, this position has a higher first call resolution and can provide assistance to Support Technicians.

The goal is to create value for clients that will help preserve Vertilocity's reputation and business. Vertilocity's Support is far more dynamic than typical service desks, wherein our employees are provided the opportunity to learn and work on all aspects of our client's technology. In doing so, Vertilocity provides staff with the ability to advance in their career paths and skill set. Vertilocity offers our Support Technicians a career, not a job.

QUALIFICATIONS:

3+ years technical experience preferred.

Professional Information Technology Certifications although not required are preferred.

Previous customer support or service experience.

Knowledge of computer and networking fundamentals.

Experience with basic Microsoft Products.

Experience with Office 365 products, services and management.

Experience with RMM and PSA tools; Connectwise Manage, Automate preferred.

Microsoft MCSA Certification.

Datto, Fortinet certifications a plus.

RESPONSIBILITIES:

Senior Support on the Service Desk requires that the individual has solid all-around technology skills pertaining to desktops, servers, networking equipment, backup, disaster recovery, and available tools and technology utilized by Vertilocity.

At times, this role can be assigned project tasks based on the assessment of the Support Services Supervisor, Project Manager, or Network Administrator.

As with all Service desk Issues, the resource is expected to manage support incidents that come in via phone, email, or customer portal.

Monitor/manage system alerts and notifications and respond accordingly through service incidents.

Support technical issues involving Microsoft's core business applications and operating systems.

Support of disaster recovery solutions.

Installation and configuration of workstations.

Malware removal.

Configure users in a Microsoft Domain Environment.

Basic technical Support at the network level: WAN and LAN connectivity, routers, firewalls, and security.

Basic remote access solution implementation and Support: VPN access, Remote Desktop Services, Azure Virtual Desktops.

Installation and configuration of a variety of Line of Business Applications.

Support network printing and network printing issues.

Improve customer service, perception, and satisfaction.

Fast turnaround of client requests.

Ability to work in a team and communicate effectively.

Ability to work on an individual basis while maintaining focus and productivity.

Work with the Network Administrator to ensure requests are routed to the proper resource to be resolved quickly and efficiently.

Escalate service requests that require a higher level of review and Support.

Enter time and expenses as they occur.

Understand our internal processes by completing assigned training materials and understanding SOP's.

Enter all work as service incidents as it occurs.

System documentation maintenance and review.

Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.

BENEFITS WE OFFER:

Salary Range: $50,000-$65,000/year + Annual Bonus

The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate.

Lucrative New Business & Employee Referral Bonuses.
Anniversary Bonus.
Open Paid-time-off Policy.
We provide a flexible work environment to offer work/life balance.
401(k) plan with company match and Safe Harbor Contributions.
Medical, dental, and vision insurance.
Company Paid Life Insurance.
9 Paid holidays.
Annual Performance Reviews.
And Much More…

Vertilocity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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Refine Your Search

senior support technician jobs in richmond, va

Senior Support Technician

HVAC Controls Service Technician

Sr Mobile Diesel Mechanic

A/C Service Technician

Senior Maintenance Technician

Pest Control Service Technician

Field Mechanical Equipment Technician

Service Tech 1

Maintenance & Reliability Manager (Continuous Mfg/Controls Exp Req)

Eng Sr Supv SB

Certified Sterile Processing Technician

Licensed Veterinary Technician, ER

Eng Tech Sr Permits

Maintenance Supervisor

Veterinarian

Veterinarian

Administrative Technician, Senior

Technician Data Center Operations Support

Library Technician - Read with Ripple

TECH - MH/BH (NO DEGREE)

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