Top 283 Technical program manager Jobs in Richmond, Va

IT Help Desk Manager
Davenport & Company —Richmond, VA
- On call
- Office
- Windows
- 3 years
- Profit sharing
- Health savings account
7d
Associate Project Manager
Leidos —Richmond, VA
- $50,700 - $91,650 a year
- Full-time
- Hybrid work
- Fair chance
- Associate's degree
- Communication skills
- Flexible schedule
8h
Eng Sr Supv SB
Virginia Department of Transportation —Colonial Heights, VA
- Full-time
- Microsoft Office
- Analysis skills
- Senior level
Sr. Offering Management Specialist
Korn Ferry for Solstice Advanced Materials —Colonial Heights, VA
- $127,805 - $159,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Bachelor of Science
- Health savings account
- Paid holidays
Quick Apply
9d
Eng Spec Permits
Virginia Department of Transportation —Chesterfield, VA
- Full-time
- Construction site
- Maintenance
- Mid-level
9d
Electrical Engineering Leader - Commissioning
RJM Technologies, Inc. —Virginia
- $150,000 - $190,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Analysis skills
- Paid parental leave
- Disability insurance
Quick Apply
Engineer Senior Hydraulics Specialist
Virginia Department of Transportation —Mechanicsville, VA
- Full-time
- Customer service
- Engineering
- Analysis skills
6d
BAS Project Engineer
Vantage Consulting —Richmond, VA
- $115,000 - $130,000 a year
- Full-time
- Clean driving record
- Mid-level
- Databases
- Paid holidays
- Health insurance
Quick Apply
1d
Technical Mission Growth Lead
Leidos —Virginia
- $131,300 - $237,350 a year
- Full-time
- Hybrid work
- Scripting
- Computer networking
- APIs
Program Manager
Leidos —Virginia
- $131,300 - $237,350 a year
- Full-time
- Hybrid work
- Engineering
- 11+ years
- Office
Senior Transmission Line Engineer
Leidos —Virginia
- $73,450 - $132,775 a year
- Full-time
- Hybrid work
- System design
- Office
- Continuous improvement
- Relocation assistance
- Referral program
Task Order Manager
Leidos —Virginia
- $92,300 - $166,850 a year
- Full-time
- Hybrid work
- 5 years
- Master's degree
- Analysis skills
3d
Project Manager
IEM —Richmond, VA
- $105,000 - $135,000 a year
- Full-time
- 5 years
- Mid-level
- Office
- Paid holidays
- Disability insurance
Telecommunications Voice Program Manager
Virginia Commonwealth University —Richmond, VA
- $89,000 - $178,000 a year
- Full-time
- Remote
- Analysis skills
- Senior level
- Leadership
- Paid holidays
- Health insurance
Technical Project Manager - Logistical
LEGO —Richmond, VA
- $115,803 - $173,705 a year
- Online Application
- Hybrid work
- Background check
- Up to 50% travel
- Bachelor of Science
- Disability insurance
- Family leave
Operations Manager
Kobie Marketing —Richmond, VA
- Full-time
- Remote
- Mid-level
- Analysis skills
- Organizational skills
Quick Apply
Technical Project Manager - East Region
CoreWeave —Richmond, VA
- $122,000 - $163,000 a year
- 6 years
- Computer Science
- Construction site
- Paid parental leave
- Health savings account
Quick Apply
Applications Manager (Hybrid)
State Corporation Commission —Richmond, VA
- $110,000 - $135,000 a year
- Hybrid work
- Office
- Budgeting
- Senior level
Project Manager - Water/Wastewater
Stantec —Richmond, VA
- $126,400 - $189,600 a year
- Full-time
- Hybrid work
- Office
- 8 years
- Travel
- Wellness program
- Health savings account
Web & Applications Developer I
Virginia Commonwealth University —Richmond, VA
- $60,000 - $75,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Paid holidays
- Health insurance

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technical program manager jobs near richmond, va

IT Help Desk Manager

Davenport & Company -
Richmond, VA

Apply Now

Job Details

7 days ago

Benefits

Profit sharing
Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Opportunities for advancement
Life insurance

Qualifications

Managing technical support teams
Customer communication
Managing teams in a customer support role
Team leadership
Enterprise software
Incident management software
Windows
Supervising experience
Task prioritization
Customer support ticket management
Technical Proficiency
Cross-functional communication
Ticketing system technical support

Full Job Description

IT Help Desk Manager

Location: Richmond, VA (Onsite Only)

Department: Information Technology

OVERVIEW:

The IT Help Desk Manager is responsible for leading all end-user support operations at Davenport & Company, ensuring consistent delivery of high-quality, responsive, and secure IT services. This role oversees Help Desk personnel, manages service performance, and drives continuous improvement of support processes to enhance the overall customer experience for both employees and clients.

The Manager serves as both a technical leader and operational owner of Help Desk services, ensuring alignment with business objectives, regulatory requirements, and IT best practices.

RESPONSIBILITIES:

Responsibilities of this position include, but are not limited to:

Leadership & Team Management

Lead and manage Help Desk Technicians and interns, providing direction, coaching, and performance management
Conduct hiring, onboarding, training, and ongoing professional development of staff
Establish staffing plans to ensure appropriate coverage for 7am–7pm daily service hours and on-call rotation
Foster a customer-first culture focused on responsiveness, professionalism, and service excellence

Service Delivery & Operations

Own and manage Help Desk service delivery, including SLAs, KPIs, and overall service quality
Monitor and report on service performance metrics (e.g., response time, resolution time, backlog, customer satisfaction)
Develop and lead service improvement initiatives based on data and user feedback
Ensure consistent execution of ticket handling processes, prioritization, and escalation procedures

Incident & Problem Management

Lead the response to major incidents, including communication, coordination, and resolution
Conduct root cause analysis on recurring issues and implement preventive measures
Partner with Infrastructure, Security, and Development teams to resolve systemic issues

Tools, Process & Knowledge Management

Administer and optimize the Help Desk ticketing/workflow system
Define and enforce standards for ticket documentation, categorization, and lifecycle management
Develop and maintain knowledge base content and self-service resources to improve efficiency

Customer Experience

Promote a high level of customer satisfaction through effective communication and support delivery
Establish feedback mechanisms (e.g., surveys) to measure user satisfaction and identify improvement opportunities
Build strong relationships with business units to understand and support operational needs

Security & Compliance

Ensure Help Desk operations align with company security policies and regulatory requirements
Support endpoint security practices, including patching, encryption, and access controls
Coordinate with Information Security on incident response, compliance audits, and risk mitigation efforts
Oversee adherence to asset management and secure device disposal procedures

Asset & Vendor Management

Oversee procurement and lifecycle management of end-user hardware and related assets
Coordinate support activities with third-party vendors and service providers
Contribute to budgeting and planning for Help Desk-related tools, systems, and equipment

Collaboration & Communication

Act as the primary liaison between the Help Desk and other IT teams
Provide regular updates and reporting to the CTO and senior leadership
Lead service review meetings and communicate trends, risks, and improvement plans

REQUIREMENTS:

Bachelor’s degree in Information Systems, Information Technology, or a related field, or equivalent experience
Minimum 3 years of direct managerial or supervisory experience
Minimum 5 years of Help Desk or end-user support experience in a professional environment
Strong technical proficiency with Windows-based endpoints and common enterprise applications
Demonstrated experience managing service delivery, metrics, and operational performance
Strong organizational, analytical, and problem-solving skills
Excellent communication and interpersonal skills, with a focus on customer service
Experience working within structured ticketing/workflow systems
Ability to coordinate multiple priorities in a fast-paced environment
Professional demeanor

PREFERRED QUALIFICATIONS:

ITIL Foundation certification or equivalent experience with IT service management frameworks
Experience in financial services or other regulated industries
Familiarity with endpoint management tools and asset management systems
Exposure to networking concepts, VPN technologies, and Cisco-based systems
Experience managing distributed or multi-location support environments

SALARY & BENEFITS:

We offer a competitive salary and excellent benefit program, including safe harbor 401(k) contribution, profit sharing plan, disability and life insurance, high-deductible health plan with an HSA, an on-site Health Center, Paid Time Off and elective dental benefits. We offer wellness programs and support a friendly and collegial culture, with company sponsored volunteer opportunities during business hours.

DAVENPORT IS AN EQUAL OPPORTUNITY EMPLOYER

Davenport & Company LLC provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Apply Now

Refine Your Search

technical program manager jobs in richmond, va

IT Help Desk Manager

Associate Project Manager

Eng Sr Supv SB

Sr. Offering Management Specialist

Eng Spec Permits

Electrical Engineering Leader - Commissioning

Engineer Senior Hydraulics Specialist

BAS Project Engineer

Technical Mission Growth Lead

Program Manager

Senior Transmission Line Engineer

Task Order Manager

Project Manager

Telecommunications Voice Program Manager

Technical Project Manager - Logistical

Operations Manager

Technical Project Manager - East Region

Applications Manager (Hybrid)

Project Manager - Water/Wastewater

Web & Applications Developer I

I want to receive the latest job alert for technical program manager in richmond, va

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