Top 42 It analyst Jobs in Richmond In

Front Desk Technical Analyst
Matcher Technologies Ltd —Chester, IN
- Email
- Hybrid work
- Mid-level
- Office
- Continuous improvement
SAP SCM Analyst
Belden Inc —Richmond, IN
- $101,400 - $152,100 a year
- Remote
- 6 years
- Computer Science
- System design
- Health savings account
- Employee stock purchase plan
SR IT Business Analyst
Henny Penny —Eaton, OH
- Full-time
- Hybrid work
- Oracle
- 5 years
- Analysis skills
- Paid holidays
- Health insurance
Sr Business Analyst Workday
Henny Penny —Eaton, OH
- Full-time
- 5 years
- Bachelor of Science
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- Health insurance
Senior Facets Configuration Analyst
Vytwo —United States
- Full-time
- Remote
- Residential
- Senior level
- 10 years
Quick Apply
Epic Referrals Analyst
Vytwo —United States
- Full-time
- Remote
- Continuous improvement
- Epic
- Senior level
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Epic Ambulatory Analyst
Vytwo —United States
- Full-time
- Remote
- Management
- Continuous improvement
- Senior level
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Technical Analyst - Facets platform
Vytwo —United States
- Full-time
- Remote
- Mid-level
- Residential
- 3 years
Quick Apply
Epic Healthy Planet Analyst II
Vytwo —United States
- Full-time
- Remote
- 5 years
- Mentoring
- Senior level
Quick Apply
Workday HCM Analyst
SystemsAccountants —United States
- Up to $125,000 a year
- Remote
- Mid-level
- 3 years
- Analysis skills
- Dental insurance
- Paid time off
9d
Analyst, IT Business Systems
U.S. Renal Care —United States
- $67,493 - $84,367 a year
- Full-time
- Microsoft Outlook
- Customer service
- HIPAA
- Health insurance
- Dental insurance
1d
Epic ECSA Analyst
ClinDCast LLC —United States
- Full-time
- Remote
- Computer science
- Computer Science
- Mid-level
Quick Apply
Epic Bridges Analyst
ClinDCast LLC —United States
- Full-time
- Remote
- Mid-level
- Leadership
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Facets Analyst
Revolution Technologies, LLC —United States
- $38.19 - $45.00 an hour
- Full-time
- Remote
- 5 years
- Analysis skills
- US work authorization
- Health savings account
- Health insurance
Quick Apply
5d
Epic Bridges Analyst
ClinDCast LLC —United States
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
Quick Apply
Meditech Technical Support Analyst
ClinDCast LLC —United States
- Full-time
- Remote
- Computer science
- Computer Science
- Mid-level
Quick Apply
Epic Wisdom Analyst
ClinDCast LLC —United States
- Full-time
- Remote
- HIPAA
- Mid-level
- 3 years
Quick Apply

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SAP SCM Analyst
Belden Inc —Richmond, IN
You will work closely with senior SAP SCM and IT leads, business stakeholders, and system integrators to design, configure, and deploy core SAP standard…
$101,400 - $152,100 a year
Systems Analyst
City of Richmond —Richmond, IN
General knowledge of the operation, uses, and capabilities of data processing equipment and peripheral equipment, computer software systems and their…
$47,858 - $59,823 a year
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IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
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Senior Financial Systems Analyst
Worthington Steel —Columbus, OH
Partners with functional and business unit leads to design and implement best practices for consolidating plant locations (including automation of manual…
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Front Desk Technical Analyst

Matcher Technologies Ltd
Chester, IN

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Job Details

Full-time

Qualifications

Managing clients in a customer support role
Productivity software
Technical Proficiency

Full Job Description

Time: Full-time
Company: Matcher Technologies Ltd
Location: Hybrid – 2 days at the office in Tattenhall, Chester and 3 days working at home
Salary: Competitive package based on experience

Overview:

Matcher Technologies Ltd develops, implements, and supports IT-based quality management systems for fertility centres, donor banks, and animal breeding centres internationally.

Our flagship product, IMT Matcher, is a quality management system designed to prevent errors through misidentification of patients, donors, gametes, and embryos. It also supports traceability, regulatory compliance, and operational analysis to optimise outcomes.

The IMT Matcher system comprises software and networked IT hardware, used primarily within the embryology and andrology laboratories, but is also used throughout other parts of the fertility centre including cryo stores, operating rooms, and product storage areas. Matcher delivers major benefits to all users, including the biologists, laboratory directors, quality managers, doctors, nurses, and administration staff.

We are seeking a proactive and technically-minded individual to join our Service & Support team as a Front Desk Technical Analyst. This role is ideal for someone who enjoys problem-solving, coordinating, has excellent communication skills, and is comfortable working in a dynamic customer-facing environment. The successful candidate will support the wider team with the implementation and ongoing support of the Matcher product and manage the global fulfilment of hardware and consumables. There are opportunities for growth within the business and a clear path of progression for candidates who desire it.

Main Responsibilities:

Acting as first line support for customer technical support queries via our ticketing system (Zendesk), email and phone.
Logging, triaging, and resolving first-line support issues and escalating second/third line to the appropriate internal teams.
Providing clear and professional communication to end users and suppliers, ensuring timely updates and resolution within our agreed Service Level Agreement (SLA).
Assisting with the preparation, packaging, and shipping of hardware and consumables to end users worldwide.
Coordinating with global third parties to ensure accurate and timely order fulfilment and stock replenishment.
Maintaining accurate records of hardware assets and consumables in internal systems.
Supporting the Service & Support team with administrative tasks and documentation.
Process improvement based on root cause analysis and end user feedback.
Demonstrating a strong understanding of the IMT Matcher system and its components and providing first line technical support.

Essential Experience:

Previous experience in a technical support or customer service role.
Strong problem-solving skills and a logical approach to troubleshooting.
Excellent written and verbal communication skills.
High diligence and accuracy.
Ability to manage multiple tasks and prioritise effectively.
Proficiency with Microsoft Office and general IT systems.
A collaborative and professional approach to working with end users and colleagues.
Proven experience demonstrating IMT Matcher’s core values: responsiveness, quality of outputs, collaboration, and integrity.

Desirable Experience:

Experience with logistics or order fulfilment processes.
ITIL v4 Foundation qualification
Familiarity with CRM or ticketing systems such as Zendesk.
Interest in MedTech or healthcare technology.
Experience working in a regulated or quality-focused environment.

What We Offer:

A collaborative and supportive work environment.
Opportunities for professional development and career progression.
Flexible working options.
Competitive salary and benefits package.

Candidates will be required to demonstrate examples of their application of these skills in previous roles. Development within the business will be available and is strongly encouraged. Therefore, an eagerness to progress and a positive, proactive attitude are also prerequisites.

Benefits include a competitive salary, pension contributions, and a discretionary annual bonus scheme.

To apply:

Please send a CV and covering letter explaining why you believe you would be suitable for the role to [email protected]

Apply Now

Refine Your Search

it analyst jobs in richmond in

Front Desk Technical Analyst

SAP SCM Analyst

SR IT Business Analyst

Sr Business Analyst Workday

Senior Facets Configuration Analyst

Epic Referrals Analyst

Epic Ambulatory Analyst

Technical Analyst - Facets platform

Epic Healthy Planet Analyst II

Workday HCM Analyst

Analyst, IT Business Systems

Epic ECSA Analyst

Epic Bridges Analyst

Facets Analyst

Epic Bridges Analyst

Meditech Technical Support Analyst

Epic Wisdom Analyst

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