Top 17 desktop support technician Jobs in rio rancho nm

Helpdesk Technician
National Radio Astronomy Observatory —Albuquerque, NM
- $19.00 - $24.65 an hour
- Email
- Computer Science
- Word processing
- Writing skills
- Paid holidays
- Health insurance
2d
HELPDESK TECHNICIAN II
The Pueblo of Sandia —Bernalillo, NM
- $31.03 - $34.91 an hour
- Overtime
- Writing skills
- Pass drug screening
- System design
Desktop Technician - BIA
Wichita Tribal Enterprise —Albuquerque, NM
- $45,000 - $54,000 a year
- Extended hours
- Computer Science
- Mid-level
- Office
Quick Apply
Service Center Tech II
Wichita Tribal Enterprise —Albuquerque, NM
- $45,000 - $52,000 a year
- Extended hours
- Mid-level
- Office
- High school diploma or GED
Quick Apply
Desktop Support Tech
Lovelace Medical Center —Albuquerque, NM
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Tuition reimbursement
4d
Help Desk Technician
Jaynes Companies —Albuquerque, NM
- Weekends as needed
- Background check
- Mid-level
- Office
- Wellness program
- Health savings account
1d
CSM Technician (Field Services)
Unity —Albuquerque, NM
- Analysis skills
- 1 year
- Communication skills
Quick Apply
Windows Desktop Support Technician
Edgewater Federal Solutions, Inc. —Albuquerque, NM
- Full-time
- Research
- Windows
- High school diploma or GED
1d
Client Support Technician
TekSynap —Albuquerque, NM
- Weekends as needed
- Windows
- Ability to lift 50 pounds
- US work authorization
- Disability insurance
- Health insurance
Quick Apply
Executive Office Support Technician
Edgewater Federal Solutions, Inc. —Albuquerque, NM
- Full-time
- Windows
- Bachelor's degree
- Typing
High Security Desktop Support Technician
Edgewater Federal Solutions, Inc. —Albuquerque, NM
- Full-time
- Research
- Mid-level
- Microsoft Office
End User Support Technician
Edgewater Federal Solutions, Inc. —Albuquerque, NM
- Full-time
- Research
- Mid-level
- Windows
IT Field Technician – Albuquerque Metro Area (On-Site)
UNITY BPO —Albuquerque, NM
- $18 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Analysis skills
Quick Apply
SWIFT Walk Up Support Technician
Edgewater Federal Solutions, Inc. —Albuquerque, NM
- Full-time
- Mid-level
- High school diploma or GED
- Typing
Network Technician
Edgewater Federal Solutions, Inc. —Albuquerque, NM
- Full-time
- Mid-level
- Windows
- 3 years

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National Radio Astronomy Observatory —Albuquerque, NM
Associate’s degree in information technology, computer science or related field is required or equivalent combination of education and experience.
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Helpdesk Technician

National Radio Astronomy Observatory -
Albuquerque, NM

Apply Now

Job Details

Full-time
$19.00 - $24.65 an hour
2 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Word processing
Spreadsheets
Writing skills
In-person customer service
Desktop applications
Productivity software

Full Job Description

National Radio Astronomy Observatory

Title: Helpdesk Technician

Location: NRAO Albuquerque Office, 800 Bradbury Dr SE Ste 235, ALBUQUERQUE, New Mexico, United States of America

Requisition Number: 204

Job Family: Systems Administration

Pay Type: Hourly

Required Education: CPP

Position Description:

Position Summary

The National Radio Astronomy Observatory (NRAO) is a prestigious research and development organization that plays a vital role in the study of the universe. Associated Universities, Inc. (AUI) is a nonprofit organization that manages and operates the NRAO under a cooperative agreement with the National Science Foundation. The Observatory is a hub for technological and scientific collaboration, operating state-of-the-art radio telescope facilities for use by the international scientific community. The Observatory has been instrumental in the study of black holes, galaxies, and the early universe.

At NRAO, we are recruiting a Helpdesk Technician. The Helpdesk Technician provides desktop support to users through various channels, including in-person interaction, remote-control software, and helpdesk ticketing systems. Key responsibilities include managing hardware inventory, configuring and maintaining workstations, performing routine system support, and training users on established IT services and new software processes.

The preferred location for the position will be based at our Albuquerque, NM location.

What You Will be Doing:

Provide in-person or remote technical support through email, phone and helpdesk ticketing system
Help users sign into their machines
Field user technical questions
Set up user workstations
Provide basic instruction and/or training to users for established IT services
Perform routine technical assistance on end points
Assist with tracking available inventory of hardware ready to be deployed
Perform routine technological systems support, maintenance, and testing
Assist with the implementation of technological projects with moderate scope and impact
Assist with the installation, standard configuration, and maintenance of computers
Perform miscellaneous job-related duties as assigned
Accept, review and act on helpdesk tickets
Pinpoint technical issues based on reported symptoms and diagnostic reports
Use remote-control software to actively repair user issues
Perform basic account management tasks, such as resetting passwords and adjusting key settings
Train new employees or users in new software or repair processes
Create and maintain work logs that document customer interactions for all projects
Proactive compliance with organizational and government safety policies and procedures in work area is expected
Other duties as assigned

Work Environment

Work is mission driven, team oriented and typically performed in an office setting within a research or development environment.

Who You Are:

Education

Associate’s degree in information technology, computer science or related field is required or equivalent combination of education and experience.

Experience

No prior experience required.

Skills and Competencies

High level of competency in Microsoft software products and web-based systems, Visio and SharePoint.
Requires strong customer service, interpersonal and communications skills. Must be able to communicate effectively both verbally and in writing. Must have knowledge of or experience with Office productivity software; word-processor, spreadsheets, networks and systems comparable to those of the Observatory through academic training or internship experience(s). Must be familiar with a variety systems administration concepts, practices and procedures. Strong analytical, organizational. and problem-solving skills and team orientation.

Additional Requirement

While performing the duties of this job, the employee frequently sits at a desk, uses a personal computer, telephone, and other standard office equipment; the ability to climb stairs is required. The employee is required to bend, reach, and must have finger dexterity. The employee is required to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

Observatory employees must be authorized to work in the United States. The Observatory presently cannot sponsor H-1B Visas for this position.

Total Rewards:

Compensation

The starting salary/hourly rate of this position is between $19.00-$24.65 per hour. Factors which may affect starting pay within this range may include; education, experience, skills, competencies, other qualifications of the successful candidate, as well as internal equity and labor market conditions.

Benefits:

Associated Universities, Inc (AUI) offers a comprehensive benefits package addressing the needs of employees and their families with most benefits beginning on the first day of employment, subject to eligibility requirements. AUI provides:

Excellent paid time off (13 holidays, annual accrual of up to 24 vacation days)
Medical, dental and vision plans are effective on the first day of employment.
AUI’s retirement benefit contributes an amount equal to 10 percent of a qualified participant’s base pay with no required employee contribution.
Click Total Rewards for more information.

Application Instructions:

Select the “Apply” button above. Please be prepared to upload your current CV/Resume and a cover letter describing interest and suitability for the position.

Equal Opportunity Employer Statement:

AUI is an equal opportunity employer. To view our complete statement, please visit https://public.nrao.edu/careers/. If you require reasonable accommodation for any part of the application or hiring process, you may submit your request by sending an email to [email protected]. PM20

Compensation details: 19-24.65 Hourly Wage

PIc8d6e78e1a65-25404-40670869

Apply Now

Refine Your Search

desktop support technician jobs in rio rancho nm

Helpdesk Technician

HELPDESK TECHNICIAN II

Desktop Technician - BIA

Service Center Tech II

Desktop Support Tech

Help Desk Technician

CSM Technician (Field Services)

Windows Desktop Support Technician

Client Support Technician

Executive Office Support Technician

High Security Desktop Support Technician

End User Support Technician

IT Field Technician – Albuquerque Metro Area (On-Site)

SWIFT Walk Up Support Technician

Network Technician

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