Top 25 Call center agent Jobs in Riverhead, Ny

Retail Support Specialist
DSI —Riverhead, NY
- From $26 an hour
- Weekends as needed
- Mid-level
- Communication skills
- Profit sharing
- Paid training
Quick Apply
Call Center Agent
Suffolk Transportation Service, Inc. —Ronkonkoma, NY
- $19.25 an hour
- Part-time
- Computer literacy
- English
- Ability to sit for extended periods
- 401(k)
- Paid time off
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Call Center Agent
GERSHOW RECYCLING —Medford, NY
- $35,000 - $40,000 a year
- Full-time
- Background check
- Spanish
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
8h
Customer Service Representative
Copart —Brookhaven, NY
- $22.07 - $24.86 an hour
- Overtime
- Bilingual
- Computer literacy
- Residential
- AD&D insurance
- Employee stock purchase plan
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Call Center Representative
Four Seasons Sunrooms & Windows —Holbrook, NY
- $17 an hour
- Part-time
- Background check
- High school diploma or GED
- In-person
- 401(k)
- On-the-job training
Quick Apply
13d
Call Center Representative
Bath Planet —Holbrook, NY
- $20 an hour
- Part-time
- Communication skills
- Entry level
- Opportunities for advancement
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Telemarketer - State Farm Agent Team Member
James Grossi - State Farm Agent —Southampton, NY
- $16 an hour
- Part-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Opportunities for advancement
- Flexible schedule
Quick Apply
Hybrid Appointment Setter / Inside Sales Representative - Stretch Zone
Stretch Zone - 1117 —Miller Place, NY
- $18 - $23 an hour
- Part-time
- Hybrid work
- Medical office experience
- Leadership
- Communication skills
- Paid training
- Work from home
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Personal Banker II (Financial Services Representative)
Suffolk Credit Union —Eastport, NY
- $22 - $24 an hour
- Full-time
- Bilingual
- Up to 50% travel
- Writing skills
- Health insurance
- 401(k) matching
Quick Apply
Telemarketer - State Farm Agent Team Member
John Fischer - State Farm Agent —Selden, NY
- $17 an hour
- Full-time
- Office
- High school diploma or GED
- Children
- Health insurance
- 401(k)
Quick Apply
Technical Support Representative
Gemini Industries —Holbrook, NY
- $60,000 - $95,000 a year
- Full-time
- Background check
- 5 years
- Writing skills
- Paid parental leave
- Health insurance
Quick Apply
Telemarketer - State Farm Agent Team Member
Kyra Slade - State Farm Agent —Yaphank, NY
- $15 - $18 an hour
- Full-time
- Office
- Entry level
- 401(k)
- Paid time off
Quick Apply

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Retail Support Specialist

DSI
Riverhead, NY

Quick Apply

Job Details

Full-time
From $26 an hour

Benefits

Profit sharing
Paid training
Health insurance
Dental insurance
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance

Qualifications

Customer communication

Full Job Description

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

Customer Support

Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations.
Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
Troubleshoot wireless devices, network issues, and feature functionality.
Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations.

Retail Partner Support

Act as the AT&T subject-matter expert for retail employees and third-party labor partners.
Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations.
Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.

Work Environment & Schedule Expectations

This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day.
Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs.
Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands.

Operational Excellence

Navigate multiple systems simultaneously while engaging with customers in real time.
Document all interactions thoroughly and accurately.
Adhere to company policies, compliance requirements, and privacy standards.
Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.
Execute and maintain approved planograms for mobile devices and signage
Maintain inventory accuracy for display devices and fixtures
Add, remove, and reposition phones, fixtures, and promotional material per planogram updates

Collaboration & Communication

Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents.
Share insights on recurring issues to improve processes and customer experience.
Maintain a positive, professional demeanor during all interactions.

Requirements

Required Skills & Qualifications

Strong customer service and communication skills.
Ability to handle high-stress or escalated situations with professionalism.
Proficient in multitasking and navigating complex systems.
Detail-oriented with strong problem-solving abilities.
Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Preferred Qualifications

Experience in wireless communications, retail customer service, or technical support
Previous call center or retail support experience is a plus.

What We Offer

Competitive starting pay of $26 per hour!
Comprehensive training and development programs
A supportive and engaging team environment
Opportunities for career growth and advancement

Benefits

Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period!
401k Plan with employer matching after one year of employment
Paid vacation, personal/sick days, and bereavement time after 90 days
Employee Profit Sharing Program
50% AT&T wireless discount
Paid training
Advancement opportunities, we prefer to promote from within!

Quick Apply

Refine Your Search

call center agent jobs in riverhead, ny

Retail Support Specialist

Call Center Agent

Call Center Agent

Customer Service Representative

Call Center Representative

Call Center Representative

Telemarketer - State Farm Agent Team Member

Hybrid Appointment Setter / Inside Sales Representative - Stretch Zone

Personal Banker II (Financial Services Representative)

Telemarketer - State Farm Agent Team Member

Technical Support Representative

Telemarketer - State Farm Agent Team Member

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