Top 43 facility customer service coordinator Jobs in roanoke, va

Regional Care Coordinator
Medical Transportation Management (MTM, Inc.) —Roanoke, VA
- $16 - $19 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Paid holidays
- Health insurance
Quick Apply
MDS Coordinator (RN)
Star City Nursing and Rehabilitation —Roanoke, VA
- Full-time
- CPR Certification
- Nursing
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Maintenance Coordinator
Lawson Realty Group, LLC —Roanoke, VA
- From $50,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Customer service
- Writing skills
- Paid holidays
- 401(k)
Quick Apply
4d
Diabetes Educator II - Certified
Carilion Clinic —Roanoke, VA
- Online Application
- Nursing
- RN License
- Hospital
- Health insurance
- Dental insurance
Branch Coordinator - Floorcovering Field Technician
Sherwin-Williams —Salem, VA
- $22.76 an hour
- Weekends as needed
- 18 years or older
- Customer service
- High school diploma or GED
12d
Facility Customer Service Coordinator
Sherwin-Williams —Roanoke, VA
- $17.82 - $23.11 an hour
- Online Application
- 18 years or older
- English
- Forklift
Customer Account Coordinator
Wabtec —Salem, VA
- $62,100 - $85,300 a year
- Full-time
- Engineering
- Pass drug screening
- Mid-level
Quick Apply
Referral Coordinator- Remote
Carilion Clinic —Roanoke, VA
- Online Application
- Remote
- Mid-level
- Organizational skills
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
3d
Facility Service Coordinator
BGIS —Roanoke, VA
- Full-time
- Microsoft Outlook
- Computer literacy
- Office
Administrative Coordinator - Regular Part time - Care Management
Carilion Clinic —Roanoke, VA
- Part-time
- Mid-level
- Office
- Administrative experience
- Health insurance
- Dental insurance
Parks and Recreation Program Coordinator - Community Recreation
City of Roanoke, Virginia —Roanoke, VA
- $61,529.26 - $70,758.65 a year
- Full-time
- Writing skills
- 3 years
- Administrative experience
Administrative Coordinator - Ortho Provider Scheduling
Carilion Clinic —Roanoke, VA
- Online Application
- Mid-level
- Office
- Administrative experience
- Health insurance
- Dental insurance
Industrial Technician - Roanoke, VA
Konecranes —Roanoke, VA
- $22 - $48 an hour
- Overtime
- Clean driving record
- Customer service
- Mid-level
- Fuel card
- Paid holidays
Parks and Recreation Program Supervisor-Facility Operations (Eureka Recreation Center)
City of Roanoke, Virginia —Roanoke, VA
- $49,939.24 - $57,430.13 a year
- Full-time
- Customer service
- Ability to walk for extended periods
- Mid-level
Parks and Recreation Program Supervisor-Facility Operations (Eureka Recreation Center)
City of Roanoke —Roanoke, VA
- $49,939.24 - $57,430.13 a year
- Full-time
- Customer service
- Ability to walk for extended periods
- Mid-level
- Continuing education credits
- Health savings account
Wellness Staff - Tanglewood YMCA
YMCA of Virginia's Blue Ridge —Roanoke, VA
- Part-time
- CPR Certification
- BLS Certification
- Ability to lift 50 pounds
- On-the-job training
Wellness & Fitness Staff - Kirk YMCA
YMCA of Virginia's Blue Ridge —Roanoke, VA
- Part-time
- CPR Certification
- Ability to lift 50 pounds
- First Aid Certification
Plasma Center Paramedic - EMT-P
Biolife Plasma Services —Roanoke, VA
- $24.32 - $33.44 an hour
- Full-time
- CPR Certification
- Nursing
- Customer service
- Paid holidays
- Disability insurance
Local P&D CDL A Truck Driver - FT 33.85 per hr
Ward Trucking LLC —Roanoke, VA
- $33.85 an hour
- Full-time
- Clean driving record
- Hazmat Endorsement
- Customer service
Local St Truck Driver CDL B- FT 27.81 per hr
Ward Trucking LLC —Roanoke, VA
- $27.81 an hour
- Full-time
- CDL B
- Clean driving record
- Hazmat Endorsement

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Regional Care Coordinator

Medical Transportation Management (MTM, Inc.) -
Roanoke, VA

Quick Apply

Job Details

Full-time
$16 - $19 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Customer communication
Confidential information handling
Team leadership
Incident Escalation
Patient service
High school diploma or GED
Managing clients in a customer support role
Managing patients as a clinical case manager
Escalation handling
Team building

Full Job Description

What Will Your Job Look Like?

The primary job function of the Regional Care Coordinator is to manage the member’s experience, once trip intake is completed, through the completion of transportation. The members that this role manages will be determined by corporate guidelines and regional leadership.

The Regional Care Coordinator will be responsible for trip monitoring, trip recovery, templating, problem solving, updating customer notes, outbound calls to members/providers/facilities to confirm/correct/verify trip information, member education, and ensuring successful trip outcomes.

This position is a hybrid role requiring 3 days a week on-site.

Address: 105 Roanoke St E, Blacksburg, VA 24060

What You’ll Do:

Act as liaison and partner with health plan clients, members, and internal/external partners to coordinate a superior experience for members identified needing extra care
Provide member support based on a population identified by the client or internal stakeholder
Provide Trip monitoring/confirmations, trip recovery, templating, problem solving, calls to members/facilities/providers to confirm/verify/correct transportation, ensure trips accuracy prior to facility holiday changes and emergency trip mitigation during disaster situations
Ensure excellent and professional written and/or oral communication, and a sincere personal commitment to promptness, reliability, and quality of work
Maintain an impacted member list and provide follow ups to ensure the members got to and from their appointments safely and on time
Document escalations and action plans in the appropriate intake systems
Understand the Operations department to better service and care for both customers and fellow employees
Process escalated trips in a timely manner to prevent complaints or a member service failure
Report issues, unusual trip circumstances and/or inefficiencies of vendor operations to local or corporate leadership for prompt resolution
Maintain a strong working understanding of MTM technology, portals and applications and how it applies NEMT services for members, transportation providers and medical facilities
Demonstrate flexibility in assignments to better serve members and help MTM achieve its business and operational goals of reducing complaints, mitigating service failures, and removing barriers
Adhere to policies and procedures and training
Ensure compliance with assigned KPIs and contract requirements
Adhering to all standard monthly development sessions such as monthly manager meetings (MMM) for documentations including Attendance, Performance and Adherence to schedules
Ensure the documentation of internal complaints/grievances, the coordination of care coordination services, and the setting of reservations for select managed facilities and members
Other duties as assigned

What You’ll need:

High school diploma or G.E.D. equivalent
9 months of experience in a Customer Care Representative role within MTM’s Contact Center or similar equivalent experience in health care case management

Skills:

Proficient computer skills including Microsoft Outlook, Word, and Excel
High degree of accuracy, confidentiality, and the ability to work in a fast-paced environment
Ability to multi-task and utilize customer service and systems
Ability to maintain proper customer service etiquette and adherence to MTM procedures
Ability to handle situations of an escalated nature using an analytical thought process
Possess strong leadership and team building skills
Exceptional communication skills
Ability to maintain high level of confidentiality
Ability to identify with customer needs and circumstances
Be familiar and remain up to date with all programs/protocols and resource guides
Ability to prioritize workload
Ability to act with a sense of urgency

Even better if you have:

Medical terminology preferred
Patient Care experience preferred

What’s in it for you:

Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities

Min: $16.00/hr

Max: $19.00/hr

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

#MTM

Quick Apply

Refine Your Search

facility customer service coordinator jobs in roanoke, va

Regional Care Coordinator

MDS Coordinator (RN)

Maintenance Coordinator

Diabetes Educator II - Certified

Branch Coordinator - Floorcovering Field Technician

Facility Customer Service Coordinator

Customer Account Coordinator

Referral Coordinator- Remote

Facility Service Coordinator

Administrative Coordinator - Regular Part time - Care Management

Parks and Recreation Program Coordinator - Community Recreation

Administrative Coordinator - Ortho Provider Scheduling

Industrial Technician - Roanoke, VA

Parks and Recreation Program Supervisor-Facility Operations (Eureka Recreation Center)

Parks and Recreation Program Supervisor-Facility Operations (Eureka Recreation Center)

Wellness Staff - Tanglewood YMCA

Wellness & Fitness Staff - Kirk YMCA

Plasma Center Paramedic - EMT-P

Local P&D CDL A Truck Driver - FT 33.85 per hr

Local St Truck Driver CDL B- FT 27.81 per hr

I want to receive the latest job alert for facility customer service coordinator in roanoke, va

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