(posted 7/31/26)
Hollins University, a private, liberal arts university in Roanoke, Virginia that is recognized as one of the oldest institutions of higher education for women in the United States, invites applications from qualified candidates for the position of Student Success Coach.
About the Role
The Student Success Coach provides holistic, individualized support to promote student persistence, well-being, academic success, and timely degree completion. Through coaching, case management, crisis response, and collaborative interventions, the coach helps students overcome barriers, develop success strategies, and connect with campus and community resources.
Using a strengths-based and data-informed approach, the Student Success Coach collaborates with faculty and campus partners to support student success while maintaining accurate documentation and case records. This position reports to the Associate Vice President for Student Success, Well-Being, and Belonging and works in a team with two other student success coaches.
Specific responsibilities include the following:
- Provide holistic, individualized coaching that promotes students’ academic success, personal well-being, leadership development, persistence, and timely degree completion.
- Develop, implement, and monitor individualized student success plans, conducting regular outreach and adjusting intervention strategies to address students’ evolving academic, personal, financial, and wellness needs.
- Serve as an active member of the CARE Team by managing assigned student cases, coordinating interventions, connecting students with campus and community resources, and monitoring progress toward established goals.
- Design, facilitate, and assess workshops, outreach initiatives, orientation programs, and other educational experiences that support student success, resilience, belonging, and successful transition to Hollins.
- Collaborate with faculty and campus partners to identify at-risk students, coordinate support services, and implement proactive retention and student success initiatives.
- Maintain accurate, timely, and objective documentation of student interactions, case activity, referrals, and action plans in Athena and Maxient, ensuring compliance with university policies and best practices.
- Prepare reports, analyze student success data, and contribute to institutional assessment, continuous improvement, and retention efforts.
Position Qualifications
Successful applicants will have the following qualifications and experience:
- Bachelor’s degree
- Minimum of two years of experience in student services, academic support, higher education, or related experience
- Excellent written and verbal communication, interpersonal, and customer service skills
- Excellent organizational, multitasking, detail, and accuracy skills
- Demonstrated success working effectively with students
- Ability to develop and maintain collaborative working relationships with faculty and staff
- Ability to manage confidential and sensitive information and maintain discretion
- Deep understanding of and commitment to working in and fostering a pluralistic environment
- Demonstrated commitment to student success and advocacy for student needs
- Proficiency with Microsoft Office
- Ability and willingness to work evenings and weekends as needed
Preferred candidates will have the following:
- Bachelor’s degree in a field related to social work, counseling, or higher education
- Familiarity with liberal arts curriculum and single-sex, small, residential campuses
- Knowledge of FERPA and other regulations related to student information
Application Process
Qualified candidates should submit a cover letter and resume to [email protected]. Candidates are encouraged to comment in their cover letter on how their contributions will further the university’s efforts to ensure student academic success and engagement. Review of applications will begin immediately and will continue until the position is filled. Semi-final candidates will be asked to submit contact information for three references. The salary range for this position is $42,800-$49,000/year, and the pay offered will be based on the selected candidate’s experience and qualifications. Once the selected candidate accepts a contingent employment offer, a criminal history background check will be conducted.
About Hollins
Hollins University is dedicated to academic excellence, creativity, belonging, and preparing students for lives of purpose. Hollins provides an outstanding and academically rigorous undergraduate liberal arts education for women and entrepreneurial and innovative graduate programs for all in a gender-inclusive environment. The university promotes opportunities for research, education abroad, and leadership training, and offers real-world experience through global internships supported by an extensive alumnae/i network.
Hollins University is committed to providing equal opportunity in employment. No employee or applicant shall be discriminated against on the basis of race, color, religion, sex (including transgender status, sexual orientation, pregnancy, and gender identity), national or ethnic origin, age, disability, genetic information, military or veteran status, or any other category protected by applicable state and federal laws.
Visit www.hollins.edu for more information.
