Top 4 Voip engineer Jobs in Roanoke, Va

Managed Services Coordinator II
Segra —Roanoke, VA
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Health savings account
- Paid holidays
Quick Apply
2d
Senior Technical Officer
Virginia Western Community College —Roanoke, VA
- $78,063 - $125,000 a year
- Full-time
- Computer Science
- System design
- Bachelor's degree
4d

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Senior Technical Officer
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Exceptional ability to translate complex technical initiatives into strategic options for non-technical academic stakeholders and executive leadership, while…
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Assistant Director, Public Safety Technical Solutions
Virginia Tech —Blacksburg, VA
A bachelor’s degree in social sciences, business, information sciences, or related degree with equivalent combination of education and experience equal to a…
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Managed Services Coordinator II

Segra -
Roanoke, VA

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Job Details

Full-time
2 days ago

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance
Pet insurance

Qualifications

Telecommunications network troubleshooting
Customer communication
Bachelor's degree in information technology
Telecommunications project coordination
Project management experience in technology
Meraki
Bachelor's degree in business
Providing information to customers
Equipment troubleshooting
Mid-level
3 years
Cisco routers/switches implementation
VoIP
Associate's degree in information technology
Operational risk mitigation
Continuous improvement
Decision making
Customer engagement
Mentoring
Network infrastructure project management
Technical customer support solution
Leading team collaboration initiatives
Customer support
Network routing
Business
Associate's degree
Escalation handling
Cross-functional team management
Project risk management
Information Technology

Full Job Description

Segra is searching for a qualified and experienced Managed Services Coordinator II to join us in a full-time capacity.

Location Requirement:
The work arrangement for this role is a hybrid position, requiring a minimum of three (3) days in the office, with flexibility to work remotely two (2) days each week.

Role Overview:
Managed Services Coordinator II is an advanced professional responsible for leading the delivery of complex, multi site, and multi product managed service deployments. This position serves as a senior operational authority within the Managed Services team, providing elevated technical interpretation, project leadership, and customer engagement throughout the full lifecycle of service delivery.

The Managed Services Coordinator II independently manages high visibility customer deployments, interprets advanced engineering documentation, and drives cross functional teams to meet aggressive delivery timelines. This role exercises significant autonomy in decision making, risk mitigation, and escalation management. Managed Services Coordinator II also contributes to process improvement initiatives and serves as a mentor for the team.

Qualifications

Education: Associate’s or Bachelor’s degree in Business, Telecommunications, Information Technology, or related field; or equivalent experience.
Experience: Minimum 3-5 years of experience in telecommunications, service delivery, project coordination, or technical customer support

Key Competencies

Working knowledge of VoIP, LAN/WAN network switching/routing equipment (Adtran, Cisco Meraki), and CPE troubleshooting
Independent problem-solving and technical troubleshooting across multiple concurrent, high-visibility projects
Strong interpersonal and customer engagement skills, including advanced technical discovery discussions

About Segra:
Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides state-of-the-art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry-leading service and reliability. Serving over 30,000 connected customer locations, Segra has been providing customer-focused solutions for over 125 years.

At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber-enabled technologies, driven by our customer-first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.

Benefits Overview:
Segra offers a very robust benefits package to our full-time employees, some of which include:

Medical, dental, vision insurance
Life insurance
401(k) match
Flexible Spending/Health Savings Accounts
Tuition and gym reimbursements
Vacation/PTO, paid holidays, floating holidays
Volunteer days, parental leave
Legal, accidental, hospital indemnity, identify theft, pet insurance

Our Commitment to Equality:
Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Salary Range: $55,230 - $65,000

Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.

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voip engineer jobs in roanoke, va

Managed Services Coordinator II

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