Top 11 Hotel front desk agent Jobs in Roanoke Va

Hotel Front Desk Agent
Kalyan Hospitality —Roanoke, VA
- $15 an hour
- Full-time
- Basic math
- Hotel
- Computer skills
Quick Apply
9d
Laquinta Inn Roanoke Hollins-weekend front desk agent
La Quinta Inns & Suites —Roanoke, VA
- $13 - $16 an hour
- Part-time
- Hotel
- Cleaning
- Computer skills
- Paid training
- Employee discount
Quick Apply
FRONT DESK CLERK
SHAMIN HOTELS MASTER —Roanoke, VA
- Hotel
- High school diploma or GED
- Reliable transportation
- Paid holidays
- Disability insurance
Quick Apply
Hotel Front Desk Agent
Holiday Inn Express Troutville —Troutville, VA
- $15.00 - $15.50 an hour
- Weekends as needed
- In person
- Hotel
- Computer skills
- In-person
- Paid time off
- Employee discount
Quick Apply
2d
Guest Service Agent
The Promissory Hotel —Roanoke, VA
- Weekends as needed
- Bar
- Hotel
- Communication skills
Quick Apply
Front Desk Agent
Tru by Hilton Christiansburg —Christiansburg, VA
- $15 an hour
- Part-time
- Bilingual
- Writing skills
- Hotel
- Employee discount
Quick Apply
9d
Night Audit Salem- Part-Time/ 2-days a week
VP Management —Salem, VA
- $15 - $16 an hour
- Part-time
- Ability to walk for extended periods
- Hotel
- High school diploma or GED
- Employee discount
Quick Apply
Front Desk Associate
Homewood Suites by Hilton Christiansburg —Christiansburg, VA
- $14 - $16 an hour
- Part-time
- Data entry
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Night Audit Salem, VA
VP Management —Salem, VA
- $14 - $16 an hour
- Part-time
- Ability to walk for extended periods
- Hotel
- High school diploma or GED
- Employee discount
Quick Apply

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Laquinta Inn Roanoke Hollins-weekend front desk agent
La Quinta Inns & Suites —Roanoke, VA
Answer phone calls, make reservations, and respond to guest inquiries. Maintain a clean, organized, and welcoming front desk area.
$13 - $16 an hour
Quick Apply

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Front Desk Agent
Courtyard - Columbus Airport —Columbus, OH
Manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes. Answer telephone calls courteously, providing accurate information…
Quick Apply
Hotel Front Desk Clerk - Full-time - Springhill Suites by Marriott Columbus Easton
Springhill Suites Columbus Easton —Columbus, OH
Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance. Post guest charges, collect payments and follow all cash…
$16.50 an hour
Quick Apply

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Hotel Front Desk Agent

Kalyan Hospitality -
Roanoke, VA

Quick Apply

Job Details

Full-time
$15 an hour
9 days ago

Qualifications

Basic math

Full Job Description

About Company:

Our Vision

Our vision is to become the premier hotel development company with a concentration in Washington, committed to excellence through strategic development and continued innovation in the hospitality industry. Guided by our core values, we will exceed the expectations of our guests and members and enhance the value of our partners' investments.

Our Mission

Our mission is to provide the ultimate guest experience through exceptionally talented associates committed to providing true hospitality. We do this by providing support, training, and growth for our team members while being fiscally responsible to our owners and investors.

About the Role:

The Hotel Guest Service Agent plays a pivotal role in ensuring an exceptional guest experience from the moment of arrival until departure. This position is responsible for managing front desk operations, including check-in and check-out procedures, handling reservations, and addressing guest inquiries with professionalism and efficiency. The role requires a proactive approach to problem resolution, ensuring that any guest concerns are promptly and effectively managed to maintain high satisfaction levels. Additionally, the agent supports billing processes and manages foreign currency transactions accurately, contributing to the smooth financial operations of the hotel. Ultimately, this role is essential in creating a welcoming atmosphere that encourages repeat visits and positive reviews.

Minimum Qualifications:

Previous experience in a customer service role, preferably but not required in the hospitality industry.
Basic math skills for billing and handling foreign currency.
Ability to communicate clearly and professionally in English.

Preferred Qualifications:

Experience working in a hotel or similar hospitality environment.
Multilingual abilities to assist a diverse guest population.
Familiarity with additional phone systems and advanced billing software.
Physical ability to lift and bend as required for luggage handling.

Responsibilities:

Greet and welcome guests upon arrival, providing a warm and professional first impression.
Manage check-in and check-out procedures efficiently using hotel reservation and billing systems.
Handle guest inquiries, requests, and complaints promptly, ensuring effective problem resolution.
Process payments, including handling foreign currency transactions accurately and securely.
Coordinate with housekeeping and room service teams to fulfill guest needs and maintain room readiness.
Maintain accurate records of guest information and reservations using phone and computer systems.
Assist guests with special requests and provide information about hotel services and local attractions.
Lift and bend as necessary to manage luggage and assist guests with their belongings.

Skills:

The required skills such as front desk management, hotel reservations, and billing are utilized daily to ensure smooth guest check-in and check-out processes. Customer service and problem resolution skills are critical for addressing guest concerns promptly and maintaining satisfaction. Proficiency with phone systems and handling foreign currency enables effective communication and accurate financial transactions. The ability to lift and bend supports physical tasks like assisting guests with luggage and room service coordination. Preferred skills, including multilingual communication and advanced software knowledge, enhance the ability to serve a diverse clientele and streamline operational efficiency.

Quick Apply

Refine Your Search

hotel front desk agent jobs in roanoke va

Hotel Front Desk Agent

Laquinta Inn Roanoke Hollins-weekend front desk agent

FRONT DESK CLERK

Hotel Front Desk Agent

Guest Service Agent

Front Desk Agent

Night Audit Salem- Part-Time/ 2-days a week

Front Desk Associate

Night Audit Salem, VA

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