Top 628 Sales lead Jobs in Roanoke Va 24018

DIRECTOR OF CUSTOMER EXPERIENCE
FOOT LEVELERS LTD —Roanoke, VA
- $100,000 - $150,000 a year
- Full-time
- Analysis skills
- Organizational skills
- Senior level
Quick Apply
19h
Restaurant General Manager
Coastal Franchising dba Dunkin' —Roanoke, VA
- $55,000 - $70,000 a year
- Full-time
- 18 years or older
- English
- Mid-level
- Paid training
- Health insurance
Quick Apply
1d
Territory Sales Representative
Smith Garage Equipment, Inc. —Roanoke, VA
- $65,000 - $250,000 a year
- Full-time
- Mid-level
- Organizational skills
- Communication skills
Quick Apply
1d
Experienced Salesperson
HoneyCar - Roanoke —Roanoke, VA
- $50,000 - $100,000 a year
- Full-time
- Clean driving record
- Dealership
- Mid-level
- Paid training
- Disability insurance
Quick Apply
Supervisor, Retail Sales (Cave Spring)
GOODWILL INDUSTRIES OF THE VALLEY WORKS INC —Roanoke, VA
- From $16.25 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
(USA) Personal Shopper Lead - Sam's
Sam's Club —Roanoke, VA
- $21 - $29 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
14d
General Manager
HoneyCar - Roanoke —Roanoke, VA
- $180,000 - $350,000 a year
- Full-time
- Dealership
- Continuous improvement
- Senior level
- Opportunities for advancement
Quick Apply
Retail Sales Leader - Banner's Hallmark Roanoke, VA
Banner's Hallmark —Roanoke, VA
- Weekends as needed
- Merchandising
- Mid-level
- Organizational skills
- Tuition reimbursement
- Employee discount
General Manager
Green Thumb —Roanoke, VA
- $65,000 - $80,000 a year
- Weekends as needed
- 5 years
- Word processing
- HIPAA
Quick Apply
Assistant Sales Manager - Roanoke
Palmetto Moon —Roanoke, VA
- Full-time
- Merchandising
- Mid-level
- Ability to lift 50 pounds
Quick Apply
eCommerce Supervisor
Kroger - Virginia —Salem, VA
- $42,600 - $53,300 a year
- Full-time
- Adults
- Mid-level
- High school diploma or GED
Quick Apply
4d
Membership Director
YMCA —Roanoke, VA
- $48,000 - $53,000 a year
- Sales
- Word processing
- Computer literacy
Restaurant General Manager – Salem, VA
Cook Out Restaurants —Salem, VA
- $75,000 - $100,000 a year
- Holidays
- Mid-level
- Quick service & fast food restaurant
- Mentoring
- Health insurance
- Dental insurance
5d
Manager, Ticket Sales
DIAMOND BASEBALL HOLDINGS LLC —Salem, VA
- Weekends as needed
- Mid-level
- Project management
- Computer skills
11d
Store Manager
Tractor Supply Company —Rocky Mount, VA
- $20.60 - $25.80 an hour
- Part-time
- 18 years or older
- 11+ years
- Mid-level
- Paid parental leave
- Disability insurance
8d
Customer Service Supervisor
Wawa, Inc. —Daleville, VA
- $21.00 - $28.30 an hour
- Weekends as needed
- 18 years or older
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health insurance
Bar Manager
The River and Rail Restaurant —Roanoke, VA
- $20 - $35 an hour
- Weekends as needed
- Bar
- Sales
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
7d
Restaurant Manager
Dunkin' —Roanoke, VA
- Sales
- Mid-level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Store Team Lead
Academy Sports —Roanoke, VA
- $18 - $24 an hour
- Part-time
- Sales
- Inventory management
- Merchandising
General Sales Manager
Alta Cima Corp. —Rocky Mount, VA
- $120,000 - $170,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
Quick Apply
12d

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DIRECTOR OF CUSTOMER EXPERIENCE

FOOT LEVELERS LTD -
Roanoke, VA

Quick Apply

Job Details

Full-time
$100,000 - $150,000 a year
19 hours ago

Qualifications

Customer communication

Full Job Description

Foot Levelers is looking for a Director of Customer Experience to lead and evolve how we serve, support, and grow our customers.

This is a strategic, operational, and people-focused leadership role with responsibility across Customer Service, Inside & Outside Sales, and Technical Support. You'll work with a high-performing Customer Experience organization by bringing together the right people, processes, technology, training, and data.

We're looking for a leader who can deliver an outstanding customer experience today while helping us build what's next. You'll modernize how our teams work through smarter processes, automation, AI-enabled tools, knowledge management, analytics, and structured training—all while keeping our commitment to Love and Service at the center of the customer experience.

What You'll Lead

Customer Experience Strategy & Leadership

Lead and develop Customer Service, Sales, and Technical Support teams and their leaders.
Create an environment of accountability, development, collaboration, and high performance.
Partner with senior leadership to align Customer Experience priorities, policies, systems, and practices with broader business objectives.
Maintain a strong connection to our customers through calls, events, seminars, and time in the field.
Translate customer and employee insights into meaningful improvements across the organization.

Technology, AI & Innovation

Own and continuously improve the Customer Experience technology ecosystem.
Evaluate and optimize CRM, ERP, contact-center, telephony, ticketing, knowledge-base, call-recording, quality-assurance, workforce-management, and customer-communication technologies.
Identify opportunities to automate routine work and simplify employee workflows.
Evaluate and implement AI-enabled capabilities such as virtual agents, agent-assist tools, automated communications, knowledge retrieval, interaction summarization, and workflow automation.
Lead adoption and change management as new technologies and processes are introduced.

Training, Coaching & Team Development

Build and own a comprehensive Customer Experience training and development program.
Establish structured onboarding and role-based training for new employees.
Develop ongoing product, sales, service, systems, and technical education.
Establish effective call coaching, quality calibration, scripting, objection handling, knowledge checks, and certification programs.
Create repeatable resources and documentation that make knowledge easy to find and share.
Measure the impact of training through employee performance and customer outcomes.

Customer Growth & Engagement

Develop proactive strategies to get, keep, and grow customers.
Partner with Sales, Marketing, and Growth on customer onboarding, first-purchase follow-up, reorder, reactivation, cross-sell, retention, and outbound engagement programs.
Use customer segmentation to develop appropriate service and outreach strategies.
Help Customer Experience teams identify opportunities to deepen relationships and increase customer utilization of Foot Levelers products, technology, programs, and resources.
Ensure customer programs and promotional initiatives are executed effectively and deliver a strong customer experience.

Data, Performance & Continuous Improvement

Establish and maintain a Customer Experience scorecard with clearly defined KPIs.
Use customer, sales, employee, and operational data to identify trends, opportunities, performance gaps, and root causes.
Track measures such as customer satisfaction, response time, service level, first-contact resolution, call quality, conversion, reorder behavior, retention, reactivation, productivity, revenue influence, and training effectiveness.
Develop and maintain Standard Operating Procedures for core Customer Experience processes.
Continuously simplify workflows, reduce manual work, and eliminate customer friction.

What You'll Bring

Demonstrated leadership experience in Customer Experience, Customer Service, Contact Center, Inside Sales, Technical Support, or a related customer-facing organization.
Experience leading and developing both frontline employees and supervisors/managers.
Strong ERP and CRM experience; NetSuite experience is strongly preferred.
Experience managing modern contact-center technologies such as telephony, IVR, ticketing/case management, call recording, quality assurance, workforce management, and knowledge management.
Experience implementing technology and leading process improvement initiatives.
Practical experience with automation, conversational AI, virtual agents, agent-assist tools, or other AI-enabled Customer Experience technologies is strongly preferred.
Demonstrated experience building onboarding, training, coaching, and professional-development programs.
Strong understanding of customer lifecycle management, retention, reactivation, and growth strategies.
Strong analytical skills and experience leading teams through KPIs, dashboards, and performance metrics.
Experience with EOS or a comparable organizational accountability framework is preferred.
Strong change-management skills and the ability to drive adoption of new processes and technologies.
Exceptional written, verbal, presentation, and interpersonal communication skills.
A collaborative, high-energy leadership style and the ability to manage multiple priorities in a fast-moving environment.

Quick Apply

Refine Your Search

sales lead jobs in roanoke va 24018

DIRECTOR OF CUSTOMER EXPERIENCE

Restaurant General Manager

Territory Sales Representative

Experienced Salesperson

Supervisor, Retail Sales (Cave Spring)

(USA) Personal Shopper Lead - Sam's

General Manager

Retail Sales Leader - Banner's Hallmark Roanoke, VA

General Manager

Assistant Sales Manager - Roanoke

eCommerce Supervisor

Membership Director

Restaurant General Manager – Salem, VA

Manager, Ticket Sales

Store Manager

Customer Service Supervisor

Bar Manager

Restaurant Manager

Store Team Lead

General Sales Manager

I want to receive the latest job alert for sales lead in roanoke va 24018

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