Our contract machine shop specializes in 5-axis milling and CNC turning to provide high-quality manufacturing solutions to the automotive, industrial, and aerospace sectors.
We are seeking a reliable, proactive, and technically skilled Part-Time (possibly Contract), IT Systems Administrator to support and maintain our company's technology infrastructure in Rochester, NH. This role is responsible for end-to-end IT health in a small business manufacturing environment, spanning user account administration, network support, server management, cybersecurity monitoring, software licensing, and operational technology (OT) support.
The ideal candidate will be highly organized, self-directed, and capable of managing a wide range of infrastructure responsibilities independently.
PRIMARY DUTIES AND RESPONSIBILITIES:
User Account & Access Management
- Create, modify, and deactivate user accounts in Google Workspace and Windows Active Directory.
- Manage user permissions, group memberships, and security settings.
- Administer multi-factor authentication (MFA) and user security policies.
- Maintain accurate records of user accounts and access privileges.
Google Workspace Administration
- Manage Google Workspace users, groups, and organizational units (OUs).
- Create and maintain Shared Drives and access permissions.
- Troubleshoot email, calendar, and collaboration platform issues.
- Support Google Workspace security and compliance settings.
Server & Storage Management
- Maintain local Windows Server environments and Active Directory services.
- Manage file server storage, permissions, folder structures, and backups.
- Monitor server performance and storage capacity.
- Coordinate data organization, archival and retention practices.
End-User Support
- Provide technical support for desktop computers, laptops, printers, and peripheral devices.
- Diagnose and resolve hardware malfunctions, software glitches, and connectivity issues.
- Perform workstation setup, provisioning, imaging, deployment, and upgrades.
- Support personnel both remotely and on-site at our Rochester facility.
Network Administration
- Troubleshoot network connectivity, latency, and performance bottlenecks.
- Configure and maintain network hardware, including switches, routers, and wireless access points (WAPs).
- Install, trace, and organize network cabling and equipment racks.
- Maintain accurate documentation of network infrastructure and topology maps.
Cybersecurity & Antivirus Management
- Monitor and respond to ESET antivirus alerts and security notifications.
- Implement and maintain endpoint protection policies across all company devices.
- Assist with cybersecurity best practices, user awareness, and risk mitigation.
- Audit user security settings and access controls routinely.
Software & Licensing Management
- Administer CAD and CAM software licensing structures (including concurrent/network licenses).
- Track software subscriptions, compliance logs, and upcoming renewals.
- Coordinate technical software installations, upgrades, and escalated vendor support.
Manufacturing Systems Support
- Support CNC machine network connectivity, drops, and communication lines
- Troubleshoot network-related downtime affecting shop-floor manufacturing equipment.
- Coordinate directly with manufacturing equipment vendors for IT-related resolutions.
Documentation & Continuous Improvement
- Maintain comprehensive IT documentation, system inventories, and standard operating procedures (SOPs).
- Proactively recommend improvements to infrastructure systems, security, and operational efficiency.
- Assist leadership with technology planning and lifecycle implementation projects.
QUALIFICATIONS:
- Experience: 3+ years of proven IT administration or advanced technical support experience.
- Environments: Hands-on experience with Google Workspace administration AND Windows Server/Active Directory.
- Networking: Clear understanding of TCP/IP networking, managed switches, wireless networks, and structured cabling.
- Hardware: Professional experience supporting, repairing, and imaging desktop and laptop hardware.
- Security: Familiarity with modern cybersecurity best practices and endpoint protection platforms.
- Soft Skills: Strong analytical troubleshooting skills paired with excellent communication and client service abilities.
- Vendor Management: Experience managing software licenses and interface points with third-party vendors.
PREFERRED QUALIFICATIONS:
- Direct experience supporting IT infrastructure within a manufacturing environment (CNC equipment communication).
- Hands-on experience with ESET Endpoint Security products.
- Demonstrated knowledge of modern backup architectures and disaster recovery practices.
- Relevant industry certifications (e.g., CompTIA A+, Network+, Security+, Microsoft, or Google Workspace certifications).
PHYSICAL REQUIREMENTS:
- Ability to safely lift and install computer, server, and networking equipment up to 50 pounds.
- Ability to navigate and work effectively across office spaces, server rooms, and industrial manufacturing environments as needed.
Hours:
- Part-Time position; Flexible based on business needs
- Approximately 10-15 hours per week
Work Location: In person
