While working as day-time Front-of-House Manager at ThaiPop, you will oversee front-of-house (FOH) operations under the guidance of our General Manager(s). You will assist in training and provide continuous coaching for all FOH staff. Additionally, as a member of the management team, you will ensure excellent public relations, a clean and presentable restaurant, outstanding customer service and experience. Minimum Requirements: 4 years of full-service (front of house) restaurant management experience. High School Diploma or Equivalent.
Core Job Responsibilities and Requirements:
● Greet guests with a warm demeaner and check-in with tables throughout your shift to ensure customer satisfaction and/or resolve any issues.
● Assist in the creation of a work schedule for all FOH staff. In addition, maintain staff time off requests within the When I Work scheduling app.
● Assign staff to specific tasks, work duties, server sections, cleaning tasks
● Create and maintain a warm, welcoming and inclusive environment for staff
● Correspondence via phone and email for reservations and booking private rooms for large groups. Coordinating and organizing large groups/meetings
● Assist with training and coaching new front-of-house staff (Servers, Bartenders, Hosts, Food Runners and bussers) when staff start and when staff require additional training or coaching
● Create, update, and manage cleaning schedules and protocols
● Manage conflicts promptly while being efficient, respectful and professional
● Update and create ThaiPop documents as needed (i.e. staff training docs etc.)
Additional Job Responsibilities and requirements:
● Maintain organized inventory storage areas
● Point of sales management (Cash drawer counting, end of shift tip-outs, etc.)
● Lead periodic meetings/Weekly management check-ins
● Control Labor and Hours to meet management expectations
● Assist management team to conduct yearly employee reviews for front-of-house staff
● Run errands as needed for supplies and other needs of restaurant
● Present self professionally and always dress professionally
● Other Duties as assigned by Managers
Managing Staff:
i. Manage and train all FOH staff as needed when hired and ongoing
ii. Conflict resolution - Solve conflicts in a respectful and neutral manner and conducts necessary disciplinary actions
iii. Provide timely and appropriate training - Train all new staff and current staff on new menu items and protocols
iv. Provide timely employee feedback and yearly reviews (Reviews will be completed once per year starting In December commencing in February)
V. Create a daily schedule for FOH staff to provide sufficient staffing at all times
Vi. Maintain a positive and professional approach with coworkers and customers.
Vii. Assign staff to be “cut” when needed according to customer flow and labor expectations
Knowledge and Certification Skill and Abilities:
● Minimum 4 years of equivalent full-service restaurant management experience
● English Language Proficiency
● Proficient in Microsoft Word and Excel
● Preferred, but not required: Working Knowledge and experience with TOAST, OPEN TABLE, WHEN I WORK, GOOGLE Platforms, MAC, Adobe Art Platforms. Serving and bartending experience.
● Must be available to work at least 25-30 hours per week (five shifts per week) and weekends as needed (FOH Schedule Example: 11:00-4:30pm, Tuesday-Saturday). Working Saturdays are required for this position! (Closed Sundays)
Prefered Skills, Abilities and experiences:
● Spanish Language proficiency
● Serving and bartending work experience
● Professional conflict management training (Certification)
● Experience working with Thai or SE Asian cuisine/cocktails
● Serve Safe Manager license
● Bachelor’s degree in hospitality or related field
● Proficient Computer skills (Google/Gmail/Google Docs, MAC)
● Current involvement in community organizational work/public service
Physical Demands
○ Must be able to walk and/or stand for long periods throughout the day
○ Must have a good sense of balance, and be able to bend and kneel
○ Must be able to reach and twist occasionally
○ Must be able to push, pull and grasp objects occasionally
○ Must have the ability to independently lift 25+ pounds occasionally
○ Must be able to perform repetitive hand and wrist motions
○ Must have good hand-eye coordination
Working Environment
There may be some off-site venues for catering and events (i.e food events, Thursdays Downtown, etc.). May have loud music or noise and warm and cold conditions. Must be willing to work a flexible schedule including all shifts, weekends and some holidays.
Disclaimer and conditions of employment: The above statement and descriptions are intended to describe the general nature and level of work being performed by people assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel and assigned to this position.
Pay: $25.00 - $35.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Paid time off
- Retirement plan
Application Question(s):
- Can you work Tuesday-Saturday?
- How any years of Front of House restaurant management experience do you have?
- Are you able to work at least 25 hours per week?
Shift availability:
Ability to Commute:
- Rochester, MN 55902 (Required)
Ability to Relocate:
- Rochester, MN 55902: Relocate before starting work (Required)
Work Location: In person
