Top 7 It entry level Jobs in Rochester Mn

Hybrid Desktop Support Analyst
Helion Technologies Inc —Rochester, MN
- $20 - $26 an hour
- Full-time
- Hybrid work
- Dedicated
- Mid-level
- Windows
- Mileage reimbursement
- Health insurance
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Helpdesk Computer Technician in Education
Ed Midwest LLC —Plainview, MN
- $15 - $19 an hour
- Part-time
- Background check
- Writing skills
- Driver's License
- Paid time off
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Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Rochester, MN
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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Hybrid Desktop Support Analyst
Helion Technologies Inc —Rochester, MN
When going on-site, the Hybrid DSA is physically troubleshooting tickets that have been escalated to field services by the remote support team.
$20 - $26 an hour
Quick Apply
IT User Support Specialist (Level 1 Support)
Merchants Bank —Winona, MN
Experience with help desk ticketing systems and remote support tools. This position will be the first point of contact for internal users experiencing technical…
$22.88 - $27.45 an hour
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11d

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Store Technology Support - POS
Proteam Solutions Inc. —Columbus, OH
Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered.
$20 - $21 an hour
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Technology and Asset Support Specialist I
Fortuity —Columbus, OH
Field Tier 1 technical support calls, chat, email, and/or other communication from onsite and remote users with inquiries regarding software programming,…
$21 - $25 an hour
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it entry level jobs near rochester mn

Hybrid Desktop Support Analyst

Helion Technologies Inc -
Rochester, MN

Quick Apply

Job Details

Full-time
$20 - $26 an hour

Benefits

Mileage reimbursement
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Vision insurance
401(k) matching
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Computer operation
Customer communication
Teamwork
Windows
Computer hardware
Desktop administration
Associate's degree

Full Job Description

About Helion

Helion is the nation’s largest Managed IT, cybersecurity, compliance, and technology enablement provider dedicated exclusively to the automotive and heavy truck dealership industry. For nearly 30 years, we’ve helped dealerships leverage technology to improve operations, strengthen cybersecurity, ensure regulatory compliance, enable AI adoption, and maximize the value of their technology investments.

Today, Helion supports more than 2,000 dealerships and over 35,000 dealership employees across the United States. As we enter our next phase of growth, we’re looking for an exceptional marketing leader to help expand our market presence, accelerate demand generation, and strengthen our position as the technology leader in the dealership industry.

Position Overview:

Helion is actively recruiting a new Hybrid Desktop Support Analyst (DSA) for our Tier 1 team in Rochester, MN. When working from home (WFH), the Hybrid DSA is the initial point of contact for all incoming support inquiries and responsible for triaging, troubleshooting, and resolving all tier 1 related issues. When going on-site, the Hybrid DSA is physically troubleshooting tickets that have been escalated to field services by the remote support team. DSA’s carefully document each step of the troubleshooting process in Helion’s ticketing system, Autotask, all while offering swift, courteous support to Helion’s client base. DSA’s on average manage 5-7 tickets in their queue and receive 16-18 calls a day. Helion’s Desktop Support department is the largest and first line of defense for incoming client issues. The department works in a cohesive manner to ensure clients' issues are resolved quickly and hold times are kept minimal for end users.

Skills & Qualifications

Knowledge of computer software, operating systems, hardware, and networking.
Experience with software as a service (SaaS) and other software hosting protocols.
Excellent verbal and written communication skills.
Good problem-solving and critical-thinking skills.
Able to work in a team as well as independently.
Ability to prioritize tasks effectively in a fast-paced environment.
Experienced in providing professional and courteous customer service.
Fosters a highly collaborative environment where employees are encouraged to become versatile and well-rounded technicians.
Possesses a strong team mentality.
Helps remote users including all application support and configuring VPN access.
Maintains user accounts utilizing Active Directory and Microsoft 365 including password resets, licensing assignment, shared folder access, and permission assignment to network printers.
Installs, configures, and troubleshoots computer hardware, operating systems, and Software including Hard drive, SSD, Ram, Windows 10-11, Adobe, and Dealer Management Systems (DMS).
Resolves network connectivity issues related to DNS, DHCP, Web Browsers, and DMS.
Performs Troubleshooting related to a variety of printer functions including scan to email, scan to file, and specialty printing (check printers, impact printing, and form printing using DMS software).
Able to commute to Helion’s client locations and complete various break/fix and project-oriented tickets as needed.
Ability to complete on-site troubleshooting tasks encompassing PC wipes, reimaging, and deployment, network connectivity, access point management and VoIP configuration.

Certification, Education & Work Experience Requirements:

CompTIA A+ or equivalent certifications.
Associates Degree in Information Technology or related subject.
1-3 years of experience working as a Support Technician or similar role at a Managed Services Provider (preferred).
1+ years of experience working on-site with end users.
Ability to travel to Helion's client location in Minneapolis, Rochester, MN and surrounding areas (personal vehicle required).
Mileage reimbursement tracked and submitted via the MileIQ app (download required).

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Vision insurance

Experience:

Azure/AD: 1 year (Preferred)
O365: 1 year (Preferred)

Ability to Commute:

Rochester, MN 55901 (Required)

Work Location: Hybrid remote in Rochester, MN 55901

Quick Apply

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it entry level jobs in rochester mn

Hybrid Desktop Support Analyst

Helpdesk Computer Technician in Education

Now Hiring IT and Telecom Field Technicians

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