COMPANY SUMMARY
Join United Way of Greater Rochester and the Finger Lakes and become part of a collaborative, mission-driven team dedicated to creating lasting impact across our community. Guided by our values of integrity, action, caring, and teamwork, we foster a welcoming and inclusive culture where employees are encouraged to bring their authentic selves to work and grow professionally. We offer competitive benefits, generous paid time off, retirement and wellness programs, hybrid work flexibility, professional development opportunities, and meaningful ways to give back while building strong connections with colleagues who are passionate about making a difference.
SUMMARY
The Volunteer Coordinator plays a critical role in supporting United Way?s Corporate Social Responsibility (CSR) and volunteer engagement efforts by coordinating meaningful volunteer experiences that strengthen community impact and deepen partner engagement.
This role is responsible for executing volunteer opportunities, corporate engagement activities, community events, and kit build experiences that align with United Way?s mission and impact priorities. Reporting to the Associate Director of Community Engagement, the Volunteer Coordinator provides input into volunteer engagement strategies and ensures a positive, organized, and mission-driven experience for volunteers, nonprofit partners, and corporate stakeholders.
ESSENTIAL FUNCTIONS
- Volunteer Engagement & Program Execution:
- Executes volunteer engagement opportunities that support United Way?s mission and Corporate Social Responsibility (CSR) initiatives
- Coordinates volunteer experiences for corporate groups, community partners, and individual volunteers
- Serves as a primary point of contact for volunteer groups, providing planning support, scheduling, communication, and post-event follow-up
- Supports the execution of volunteer activities that create meaningful community impact and strengthen partner relationships
Corporate & Community Volunteer Coordination:
- Assists the Associate Director of Community Engagement in planning and executing volunteer opportunities aligned with corporate engagement goals
- Works with nonprofit partner agencies to identify volunteer opportunities aligned with community needs and United Way priorities
- Collaborates with Corporate Giving, Community Impact, and Marketing & Communications teams to integrate volunteerism into broader engagement strategies
- Provides excellent customer service to volunteers, corporate partners, and community organizations
Kit Builds & Event Support:
- With direction from the Associate Director of Community Engagement; plans, organizes, and facilitates volunteer kit build projects for corporate and community partners
- Manages event logistics including inventory, supplies, setup, volunteer instructions, and quality control
- Supports United Way presence at employee fairs, volunteer expos, community events, and engagement activities
- Recruits, trains, and coordinates volunteers for events and community activities
- Maintains event materials, signage, and branded collateral
Volunteer Communications & Stewardship:
- Maintains regular communication with volunteers and agency partners to ensure successful volunteer placements and experiences
- Tracks volunteer participation, engagement outcomes, and program feedback
- Provides content and updates to Marketing & Communications for volunteer-related social media, website, and promotional materials
- Supports stewardship efforts that encourage continued volunteer engagement and long-term community involvement
Data, Systems & Reporting:
- Maintains accurate volunteer records, schedules, waivers, and hour tracking within organizational systems
- Assists with reporting on volunteer participation, impact metrics, and engagement outcomes
- Supports ongoing evaluation of volunteer satisfaction and program effectiveness
- Ensures data integrity and organized record management
Cross-Functional Collaboration:
- Supports Donor Stewardship Coordinator in planning and executing Leadership Giving Network Events when needed.
- Works collaboratively across departments to support coordinated community engagement efforts
- Supports implementation of volunteer best practices that create safe, inclusive, and welcoming experiences
- Assists nonprofit agencies and volunteers during volunteer events and activities as needed
Organizational Leadership:
- Consistently demonstrates the mission and values of United Way
- Performs other duties as assigned
SKILLS AND COMPETENCIES
- Strong organizational and project management skills
- Excellent written and verbal communication skills
- Attention to detail and ability to manage multiple priorities
- Relationship-oriented with strong interpersonal skills
- Ability to work independently and as part of a collaborative team
- Proficiency with technology systems, volunteer databases, and web-based applications
- Flexible, adaptable, and solution-oriented
- Passion for mission-driven and community-focused work
- Ability to lift and/or move objects up to 50 pounds
EDUCATION AND EXPERIENCE
- Associate?s or Bachelor?s degree in a related field preferred, or equivalent experience
- 2?4 years of experience in volunteer coordination, event planning, customer engagement, administrative support, or related field
- Experience working with volunteer management systems, CRM platforms, or community engagement programs preferred
REPORTS TO: Associate Director of Community Engagement
SUPERVISORY RESPONSIBILITY: May supervise interns, volunteers, or temporary staff
TRAVEL: Local travel may be required
FLSA CLASSIFICATION: Non-Exempt
SALARY RANGE: $29.74 - $33.33 per hour
- The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered.
JOIN THE TEAM!
United Way of Greater Rochester and the Finger Lakes is a dynamic and collaborative work environment comprised of dedicated professionals who are driven to make our community a better place. Join our team and make an impact serving our region with your time and talent.
OUR MISSION
Mobilize the goodwill and resources of our community so that everyone can thrive.
OUR VALUES
Within our organization and the communities we serve, we act consistently with?
- Integrity - We do what we say
- Action - We work to make something better today
- Caring - We remember the human connection
- Teamwork - We believe in the power of collaboration
CULTURE STATEMENT
We are committed to creating a welcoming environment that embraces, values, respects, and encourages people to show up as their authentic selves to produce their best work. Together we ensure that processes, policies, and practices foster fairness, belonging, and equity that reflect the views and values of all people within all levels of our organization.
WHAT WE OFFER
- Competitive financial and wellness benefits
- Generous paid time off, retirement plan, and other fringe benefits
- Hybrid working arrangements
- Opportunities to give back to the community in life-changing ways
- Professional development
- Team events and internal committees for connection opportunities and fun!
This job description lists only the responsibilities and qualifications deemed essential to the position in support of the ADA. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions. United Way of Greater Rochester and the Finger Lakes is an Equal Opportunity Employer. This policy prohibits discrimination based on sex, race, color, religion, creed, national origin, age, marital status, sexual orientation, gender expression, disability, genetic predisposition, veteran status, or status as a member of any other protected group or activity.
