Top 11 Noc Jobs in Rock Hill Sc

NOC Tech Support Agent Level 1
Media Resources —Fort Mill, SC
- Email
- Mid-level
- Travel
- Conflict management
Senior / Lead Network Operations Center (NOC) Engineer / Hybrid Charlotte, NC
Motion Recruitment —Charlotte, NC
- Contract
- Computer science
- Computer Science
- 8 years
13d
AI Developer
Global Linking Solutions Inc —Charlotte, NC
- $100,000 - $130,000 a year
- No experience needed
- Linux
- Senior level
Quick Apply
Full Stack Developer
Global Linking Solutions Inc —Charlotte, NC
- Remote
- Software troubleshooting
- No experience needed
- Linux
Quick Apply
Director of Fiber Network Operations
Ripple Fiber —Charlotte, NC
- $130,000 - $150,000 a year
- Engineering
- Travel
- Mentoring
- Health insurance
- 401(k) matching
Quick Apply
Product Manager
Segra —Charlotte, NC
- Full-time
- Microsoft Excel
- Computer Science
- Public speaking
- Health savings account
- Paid holidays
Quick Apply
Business Technical Support I, Spectrum Business
Spectrum —Charlotte, NC
- Full-time
- Microsoft Outlook
- English
- Mid-level
- Opportunities for advancement
6d

More jobs to discover

Find similar jobs that you might be interested in.

Senior / Lead Network Operations Center (NOC) Engineer / Hybrid Charlotte, NC
Motion Recruitment —Charlotte, NC
As a tier 3 engineer you’ll lead root cause analysis, oversee major incidents, influence network design standards and partner with other engineering teams to…
13d

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

NOC Engineer - Network Operations
Omni Fiber LLC —Columbus, OH
Ability to explain technical concepts to non-technical users via written documentation. Provide technical guidance while maintaining a strong customer-focused…
Quick Apply
16h
NOC Lead
Western Alliance Bank —Columbus, OH
Recommended industry certifications include CCNP Enterprise or equivalent industry network certification, Palo Alto NSP or equivalent network security…
12h

Show more jobs in cities nearby

I want to receive the latest job alert for noc in rock hill sc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

noc jobs near rock hill sc

Director Of Operations jobs in Charlotte, NC

Technical Support jobs in Charlotte, NC

Ai Developer jobs in Charlotte, NC

Full Stack Developer jobs in Charlotte, NC

Technical Support Specialist jobs in Fort Mill, SC

Product Manager jobs in Charlotte, NC

Network Operations Technician jobs in Charlotte, NC

Director Of Operations jobs in Albany, OR

High School Athletic Director jobs in Texas

Director Of Operations jobs in Rapid City, SD

Director Of Operations jobs in White Plains, NY

Director Of Operations jobs in Bradenton, FL

Food Beverage Director jobs in San Antonio, TX

Peer Support Specialist jobs in Syracuse, NY

Technical Writer jobs in Portland, OR

Technical Support jobs in Brooklyn, NY

Technical Support jobs in Guam

Technical Support jobs in Concord, NH

Technical Support jobs in Columbus, OH

Technical Support jobs in Atlanta, GA

NOC Tech Support Agent Level 1

Media Resources -
Fort Mill, SC

Apply Now

Job Details

Full-time

Qualifications

Customer relationship building
Desktop (troubleshooting support)
Conflict management

Full Job Description

Position Details:

Permanent, Full-time
Salaried
On-Site
Monday to Friday
Hours of Work: 10:30 a.m. to 7:00 p.m. EST (with possible rotating shift from 12:30 p.m. to 9:00 p.m.)

Location: Fort Mill, SC, USA

Summary:

The primary purpose of this position is to provide Level 1 OEM Software & Hardware Support for Digital LED sign customers.

The primary responsibilities and duties include; but are not limited to:

Responsible for responding to customer email requests and logging into the Service Ticketing system. In this capacity the employee will:
- Proactively utilizing proprietary MRI software tools for sign configuration and Portal monitoring detect and diagnose issues and update customers via the Ticketing system on the sign
- Provide remote support to MRI and Third-Party Installers on the installation and Commissioning of new MRI
- Handle escalated Service Cases from NOC Technical Support Agents, Level 1and drive service Cases to resolution.
- Escalate customer inquiries to Engineering level support if required with full debrief on the issue to ensure the issue is
- Provide over the phone support to customers related to LED display
- Provide over the phone support to customers setting up and maintaining wired, cellular and Wi-Fi networks. Specific skills in configuring network
- Input service call information into Service ticketing system to log customer information and actions taken along with required next steps. Diligently enter required information into drop down menu fields to facilitate the gathering of service and product performance
Responsible for helping the Field Services Team remotely and/or going onsite to address escalated issues that could not be resolved at first.
Responsible for ensuring accuracy in Field Service reports upon Case service completion. Specifically, Case Resolution, Time, and Materials used logged into the ticketing system.
Responsible for Helping NOC Scheduling Technician to optimize Field Service Technicians daily schedule.
Occasionally requirement of travel within Canada to commission newly installed digital displays. This can happen within 1 weeks’ notice.
In doing the above activities, create a positive customer experience while meeting company standards pertaining to quality of work performed and in compliance with company policies, procedures, legislation, regulation and directions and identify non-compliance for
Participate and comply with all health and safety processes and initiatives to ensure that Media Resources remains a safe
Ensure all Service calls are answered and completed to the customer’s satisfaction in a timely
Ensure all Service calls are proactively followed up and customers kept up to date on service ticket
Ensure all pertinent information is entered into service tickets to facilitate the gathering of service performance and product
Expect to take escalation calls after hours or weekends.
Work collaboratively with other team members and leadership
Additional responsibilities and duties as assigned.

Requirements / Qualifications:

Academic Training:

Technical college and A+ certification an asset

Work Experience:

2+ years’ experience in desktop support providing similar technical responsibilities.

Specific Competencies:

Exceptional written and verbal communication skills with a real desire to help customers and create a positive customer
Solid understanding of networking
Ability to work professionally with outside service
Positive “enjoy life” attitude to work strong team player with excellent problem and conflict solving skills; resourceful and
Commitment to product quality and delivery deadlines based on cost and time constraints.
Exemplary organization and time management skills; excellent multitasking ability
Occasionally requirement of travel within Canada to commission newly installed digital displays.

We thank all applicants and advise that only those selected for an interview will be contacted and informed of the next steps within 45 days of the interview. MRI will retain a copy of the job posting and associated application form for 3 years.

Please forward a copy of your resume to [email protected] for consideration.

Apply Now

Refine Your Search

noc jobs in rock hill sc

NOC Tech Support Agent Level 1

Senior / Lead Network Operations Center (NOC) Engineer / Hybrid Charlotte, NC

AI Developer

Full Stack Developer

Director of Fiber Network Operations

Product Manager

Business Technical Support I, Spectrum Business

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for noc in rock hill sc

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected