Top 245 Support specialists Jobs in Rockford, Il

Field Service Support Specialist
Ipsen International Inc —Cherry Valley, IL
- Full-time
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- Paid holidays
- Tuition reimbursement
Mental Health Professional
Adapt of Illinois —Rockford, IL
- $23.00 - $25.63 an hour
- Full-time
- Background check
- Nursing home
- Writing skills
- Health savings account
- Disability insurance
Quick Apply
Customer Support Specialist (917)
ABC® Supply Co. Inc. —Beloit, WI
- Full-time
- Research
- Accounting
- Military encouraged
- Paid holidays
- Disability insurance
Risk Program Specialist
Mercy Health System Corporation —Rockford, IL
- $80,716.59 - $129,146.55 a year
- Full-time
- Nursing
- Hospital
- Research
- Paid parental leave
- Health savings account
Quick Apply
FAMILY SUPPORT SPECIALIST
City of Rockford —Rockford, IL
- $23.05 an hour
- Full-time
- Classroom
- Computer literacy
- Writing skills
- Health savings account
- Health insurance
Quick Apply
Professional Development Specialist, Human Resources
Rock Valley College —Rockford, IL
- $66,000 - $68,245 a year
- Full-time
- Mid-level
- Office
- Microsoft Office
8d
Business Application Specialist F&B
Ho-Chunk Gaming Beloit —Beloit, WI
- $36.55 an hour
- Full-time
- Windows
- SQL
- Driver's License
3d
Regulatory Documentation Specialist
TH Foods, Inc. —Loves Park, IL
- $26 an hour
- Word processing
- ERP systems
- English
Occupancy Specialist II
Rockford Housing Authority —Rockford, IL
- From $47,116.86 a year
- Full-time
- Word processing
- Computer literacy
- Mid-level
- Travel reimbursement
Quick Apply
Neighborhood Market Specialist
NORTHERN ILLINOIS FOOD BANK —Rockford, IL
- $20.33 - $21.60 an hour
- Online Application
- Spanish
- Customer service
- Sanitation
- Health insurance
- Dental insurance
3d
Rehabilitation Registration and Scheduling Specialist
OrthoIllinois —Rockford, IL
- $20.15 - $27.26 an hour
- Google Workspace
- Microsoft Excel
- High school diploma or GED
Quick Apply
3d
Personnel Specialist
Harlem School District #122 —Machesney Park, IL
- $52,000 - $65,000 a year
- Online Application
- School experience
- Google Workspace
- Mid-level
- Health savings account
- Health insurance
Quick Apply
9d
Surgery Scheduling Pre-Authorization Specialist
OSF HealthCare —Rockford, IL
- $18.80 - $22.12 an hour
- Full-time
- High school diploma or GED
- Computer skills
- Communication skills
3d
Work Order Specialist
HENNIG INC —Machesney Park, IL
- Full-time
- ERP systems
- High school diploma or GED
- Associate's degree
Quick Apply
14h
Business Application Specialist (IT)
Ho-Chunk Gaming Beloit —Beloit, WI
- $35.55 an hour
- Full-time
- Mid-level
- Windows
- SQL
Customer Care Specialist
Saia Motor Freight Line LLC —Rockford, IL
- $22.15 - $26.80 an hour
- Full-time
- 18 years or older
- English
- Mid-level
Quick Apply
Inside Sales Specialist
Danfoss —Loves Park, IL
- $80,000 - $110,000 a year
- Full-time
- Engineering
- Mid-level
- Office
Senior Research Specialist - Social Sciences
University of Illinois —Rockford, IL
- $70,000 - $80,000 a year
- Management
- Customer service
- 3 years
- Health insurance
- Dental insurance
Sr. Mechanic Specialist (2nd Shift)
Safecor Health —Rockford, IL
- $24.50 - $32.00 an hour
- Mechanic experience
- Mid-level
- Ability to climb stairs
- Health savings account
- Paid holidays
13d
Mental Health Recovery Specialist (3rd Shift)
Rosecrance Inc. —Rockford, IL
- $18 an hour
- Overtime
- Computer literacy
- Mid-level
- High school diploma or GED
- AD&D insurance
- Disability insurance
Quick Apply

I want to receive the latest job alert for support specialists in rockford, il

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

support specialists jobs near rockford, il

Mental Health Technician jobs in Rockford, IL

Senior Mechanic jobs in Rockford, IL

Family Support Specialist jobs in Rockford, IL

Peer Support Specialist jobs in Arkansas

Technical Support Specialist jobs in New York, NY

Regulatory Specialist jobs in Naperville, IL

Regulatory Specialist jobs in Kansas City, MO

Early Intervention Specialist jobs in Indiana

Regulatory Specialist jobs in Remote

Regulatory Compliance jobs in Boston, MA

Regulatory Specialist jobs in Fort Mill, SC

Registration Specialist jobs in Radnor, PA

Registration Specialist jobs in Baltimore, MD

Registration Specialist jobs in New York, NY

Remote Intake Specialist jobs in Los Angeles, CA

Clinical Documentation Specialist jobs in Kansas City, MO

Remote Order Taking jobs in Texas

Database Administrator jobs in New York, NY

Order Administrator jobs in Seattle, WA

Order Selector jobs in Miami, FL

Field Service Support Specialist

Ipsen International Inc -
Cherry Valley, IL

Apply Now

Job Details

Full-time

Benefits

Paid holidays
Tuition reimbursement
Paid time off
401(k) matching

Qualifications

Email customer support
Microsoft Outlook
Industrial equipment diagnostics
Electrical work
Industrial equipment troubleshooting
High school diploma or GED
Math
Troubleshooting electrical systems
Mechanical troubleshooting

Full Job Description

Description: Ipsen is a Drug Free Workplace

Why You'll Love Working With Us:

We believe great benefits shouldn't have to wait. That’s why we offer:

Day-One Benefits – Enjoy our full benefits package starting your very first day—no waiting period required.
401(k) with Company Match – We invest in your future with a generous 401(k) plan and company contributions to grow your savings faster.
Paid Time Off – Recharge and take the time you need with our competitive vacation package, paid holidays and PTO.
Tuition Reimbursement – We support your growth. Advance your education and career with our tuition assistance program

Position Summary

The Technical Support Specialist is responsible for providing technical support for all Ipsen Furnace customers. This position is responsible for troubleshooting issues and assisting Field Service Engineers and Ipsen customers with mechanical, software, and hardware failures, and user related questions. The Technical Support Specialist must exercise good judgment and technical heat treating furnaces expertise to determine the source of the problem and the most appropriate way to resolve.

This is a highly specialized industrial equipment role supporting vacuum heat treating furnaces, you will be diagnosing complex vacuum furnace mechanical and electrical failures.

Essential Duties and Responsibilities

Serve as the primary contact for technical support related questions/actions coming from the field by either service personnel or direct from customers.
Manages incoming calls, often at times outside standard office hours, and ensures timely follow up response through conclusion of issues is priority to ensure customer satisfaction.
Take ownership of support requests seeing them through to resolution.
Utilize troubleshooting guides, bulletins, and other information to assist with resolving issues.
Complete detailed reports listing technical assistance requests creating documentation to assist internal staff and customers to better understand troubleshooting of products and features via CRM and other programs.
Prioritize and manage multiple priorities at one time, while quickly determining if issues are more complex and escalate as appropriate.
Assist sales department with technical questions and requests in a prompt and professional manner.
Generate sales leads and revenue through upgrades, support sales with new ideas.
Represents Ipsen Customer Service relative to parts sales, service agreement or requirements.
Clearly communicates with Regional Service Managers / Sales Engineers to inform them of possible service needs in their region.
Assists with training of internal employees (Customer Service and Field Service team) as well as external customers during Ipsen U programs.

Requirements:

Education and/or Experience

High School Diploma or equivalent required coupled with formal post HS training, course work, certifications and/or apprenticeship training. Associates or Bachelor's degree in a technical field strongly preferred.
4 + years related technical experience required.
Experience with troubleshooting, repair, and maintenance practices of vacuum furnace heat treating equipment preferred.

Knowledge, Skills, and Abilities

Ability to keep a professional attitude and demeanor when working with customers, either on the phone or in the field.
Ability to understand and troubleshoot vacuum furnaces issues relating to mechanical and electrical faults.
Ability to operate effectively in a multi-tasking, dynamic environment, while maintaining a forward thinking and customer-first attitude.
Possess experience working with robust CRM systems (EX: Sales Force Service Cloud) preferred.
Ability to use MS Office suite of programs (Excel, Word, Outlook, etc.).
Ability to speak clearly & confidently about Ipsen vacuum furnaces, repair recommendations, and interact with technical customers via email, phone, or via chat functions.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Requires the ability to function as a team member and contribute to group goals.

Physical/Mental/Environmental Factors

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to sit and use hands and finger dexterity.
Occasionally required to stand, walk, reach with hands and arms.
Regularly requires close vision, hearing and talking.
Exposure to moderate noise level.
Requires the ability to maintain mental alertness outside of standard working hours.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Exact compensation may vary based on skills, experience, and location.

To learn more about available benefits, please click https://ipsenglobal.com/about/#careers

Apply Now

Refine Your Search

support specialists jobs in rockford, il

Field Service Support Specialist

Mental Health Professional

Customer Support Specialist (917)

Risk Program Specialist

FAMILY SUPPORT SPECIALIST

Professional Development Specialist, Human Resources

Business Application Specialist F&B

Regulatory Documentation Specialist

Occupancy Specialist II

Neighborhood Market Specialist

Rehabilitation Registration and Scheduling Specialist

Personnel Specialist

Surgery Scheduling Pre-Authorization Specialist

Work Order Specialist

Business Application Specialist (IT)

Customer Care Specialist

Inside Sales Specialist

Senior Research Specialist - Social Sciences

Sr. Mechanic Specialist (2nd Shift)

Mental Health Recovery Specialist (3rd Shift)

I want to receive the latest job alert for support specialists in rockford, il

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected