Top 3 Customer service coordinator Jobs in Rockford, Il

Customer Service Coordinator
Rockford Specialties —Loves Park, IL
- $20 - $25 an hour
- Full-time
- Bilingual
- ERP systems
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
4d
Dental Front Desk Coordinator (FT)
Bright Direction Dental LLC —Beloit, WI
- Full-time
- Dental office
- Administrative experience
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
9d
Client Relationship Coordinator - Private Wealth
UMB Financial Corporation —Rockford, IL
- $41,060 - $59,760 a year
- Email
- Mid-level
- Office
- Bachelor's degree
- Paid holidays
- Health insurance

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Customer Service Coordinator

Rockford Specialties -
Loves Park, IL

Quick Apply

Job Details

Full-time
$20 - $25 an hour
4 days ago

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Customer communication

Full Job Description

Rockford Specialties is seeking a dependable and detail-oriented Customer Service Coordinator to serve as a primary point of contact for our customers.

This position manages customer orders from entry through shipment, communicates order status and changes, prepares shipping and quality documentation, and works closely with production, shipping, quality, sales, and accounting. The ideal candidate is organized, responsive, comfortable working in an ERP system, and able to manage multiple priorities in a fast-paced manufacturing environment.

Essential Duties and Responsibilities

Answer incoming calls, emails, and customer inquiries professionally and promptly.
Enter, process, confirm, and maintain customer orders, purchase orders, requests, and account updates in the ERP system.
Provide accurate product, pricing, availability, shipment, and order-status information.
Review customer purchase orders and order details for completeness and accuracy.
Communicate discrepancies or missing information before orders are processed.
Coordinate with production, shipping, quality, sales, and accounting to monitor order progress.
Communicate order changes, delays, shipment updates, and potential risks to customers.
Arrange customer shipments and prepare packing slips, bills of lading, certificates of conformance, and related documentation.
Maintain material certifications and provide certification packages and shipment documents to customers.
Match packing tickets to customer orders and review billing information to support accurate invoicing.
Close completed orders in the ERP system and maintain accurate customer and order records.
Investigate customer concerns, order issues, and shipment discrepancies.
Coordinate corrective action and escalate issues when appropriate.
Track open customer requests and follow through until they are resolved.
Prepare customer credit applications and route completed documentation for approval.
Provide backup support for invoicing, accounts receivable, and collections as needed.
Maintain the confidentiality of company, pricing, customer, and order information.
Perform other customer service and order-support duties as assigned.

Qualifications

Associate degree from a two-year college or technical school, two or more years of related experience or training, or an equivalent combination of education and experience.
At least two years of customer service, order management, inside sales support, or related experience preferred.
Manufacturing or industrial experience is strongly preferred.
Experience working with ERP or MRP systems.
Proficiency with Microsoft Office applications.
Working knowledge of manufacturing order flow, production scheduling, shipping documentation, and customer requirements is preferred.

Knowledge, Skills, and Abilities

Strong written and verbal communication skills.
Excellent attention to detail and commitment to order accuracy.
Strong organizational, problem-solving, and follow-up skills.
Ability to manage multiple priorities and changing deadlines.
Ability to remain professional while addressing customer concerns or resolving conflicts.
Ability to read and interpret purchase orders, technical documents, blueprints, specifications, and customer requirements.
Ability to calculate discounts, percentages, quantities, and other figures used in order and billing review.
Ability to communicate effectively with customers, vendors, employees, and management.
Bilingual skills are a plus.

Compliance and Documentation

Follow all Company policies contained in the Employee Handbook.
Follow applicable procedures, quality standards, and documentation requirements.
Maintain complete, accurate, and timely customer and order records.
Maintain a safe, clean, and orderly work environment.

Why Join Rockford Specialties?

This is an opportunity to take ownership of an important customer-facing function within a manufacturing environment. The Customer Service Coordinator plays a direct role in maintaining order accuracy, strengthening customer relationships, and keeping communication flowing between customers and internal departments.

Rockford Specialties is an equal opportunity employer. Employment decisions are made without regard to any characteristic protected by applicable federal, state, or local law.ellence.

Pay: $20.00 - $25.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer service coordinator jobs in rockford, il

Customer Service Coordinator

Dental Front Desk Coordinator (FT)

Client Relationship Coordinator - Private Wealth

Other jobs to consider

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