Top 26 Help desk Jobs in Rockford, Il

Service Desk Specialist
Rock Valley College —Rockford, IL
- $22.98 - $27.25 an hour
- Full-time
- Classroom
- Maintenance
- Mid-level
8d
Senior Help Desk Specialist
Foresight Bank —Winnebago, IL
- $52,839 - $79,259 a year
- Weekends as needed
- Microsoft Excel
- Mid-level
- Office
Quick Apply
IT Technical Support (938)
ABC® Supply Co. Inc. —Beloit, WI
- Full-time
- Spanish
- Microsoft Outlook
- English
- Paid holidays
- Disability insurance
2d
Change Deployment Specialist (964)
ABC® Supply Co. Inc. —Beloit, WI
- Full-time
- Writing skills
- Mid-level
- Office
- Paid holidays
- Disability insurance
Technical Support Engineer - USA
Deep Sea Electronics Ltd —Rockford, IL
- Mid-level
- Training & development
- Electrical Engineering
Field Support Technician (L2) - Rockford, IL
Hierro Group LLC —Rockford, IL
- Full-time
- Mid-level
- Windows
- Microsoft Office
Quick Apply
8d
Application Educator
Mercy Health System Corporation —Rockford, IL
- $58,797.66 - $91,136.38 a year
- Full-time
- Classroom
- Mid-level
- Analysis skills
- Paid parental leave
- Health savings account
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Rockford, IL
- $16.06 - $24.09 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Employee assistance program
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
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Meditech Technical Support Analyst
ClinDCast LLC —United States
- Full-time
- Remote
- Computer science
- Computer Science
- Mid-level
Quick Apply

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Senior Help Desk Specialist
Foresight Bank —Winnebago, IL
Must have a valid driver’s license. Bachelor’s degree in IT/IS or related field and commensurate work experience in a regulated financial‑services environment…
$52,839 - $79,259 a year
Quick Apply
IT Service Desk Specialist
Blackhawk Community Credit Union —Janesville, WI
Maintaining images, drivers, hardware inventory, software and license inventory, asset reuse and disposal, and other duties as assigned.
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This role offers real ownership: you'll own the technical support process end-to-end, drive root cause resolutions, and help build out the endpoint management…
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Help Desk Agent
Phaxis LLC —Columbus, OH
While providing the highest level of customer service, the Help Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a…
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Service Desk Specialist

Rock Valley College -
Rockford, IL

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Job Details

Full-time
$22.98 - $27.25 an hour
8 days ago

Qualifications

Desktop computer repair
Mobile device support
IT user and group management
Laptop (troubleshooting support)
In-person customer service
Employee relationship building
Driver's License
Productivity software support
Desktop (troubleshooting support)
Computer management
Desktop applications
macOS administration
Technical customer support for office equipment
macOS
Productivity software
Access control management
Identity and access management (IAM) solutions
Peripheral hardware support

Full Job Description

JobID: 2250

Position Type:
Support Staff

Date Posted:
8/6/2026

Location:
Main Campus

Position Title: Service Desk Specialist
Department: Information Technology (INT)
Division: Information Technology (INT)
Employee Status: Full Time
Type: Support Staff Association (SSA-Union)
Grade: 11
Salary: ($22.98-$27.25 hourly)
ICCB Classification: Classified (Clerical)
FLSA: Non-exempt (Hourly)
Issued: June 2021
Revised: July 2026
Employment Notice: Rock Valley College does not offer sponsorship for employment-based visas for this position now or in the future. Applicants must be currently authorized to work in the United States without the need for employer sponsorship.
Application Deadline: August 23rd, 2026

Reporting Relationships
Reports to: Supervision is received from the Director of Service Delivery.
Supervision Exercised: Supervision may be exercised over student workers and interns.

Job Summary:
The Service Desk Specialist provides frontline technical support for the College's enterprise computing environment, serving as the primary point of contact for technology-related incidents and service requests. This position is responsible for diagnosing, troubleshooting, resolving, and documenting hardware, software, classroom technology, telecommunications, mobile device, and account-related issues while delivering exceptional customer service. The Service Desk Specialist installs, configures, maintains, and supports endpoint technologies, contributes to technology deployment initiatives, and collaborates with Information Technology staff to ensure reliable and efficient technology services across all College locations.

Essential Duties and Responsibilities include the following. Additional related duties may be assigned.
Customer Service
• Provides technical support to students, faculty and staff through phone, email, remote support and in-person assistance.
• Diagnoses and resolves hardware, software, operating system, account, telecommunications, mobile device and classroom technology issues.
• Follows up with users to ensure timely resolution and customer satisfaction.
Technical Support
• Installs, configures, upgrades, maintains, and repairs desktop computers, laptops, peripherals, printers, classroom audio-visual equipment, and related technologies.
• Performs workstation deployments, relocations, replacements, and technology refresh activities.
• Supports operating system imaging, software deployment, and endpoint management using enterprise management tools.
• Assists with user account administration and access management in accordance with established security procedures.
Service Management
• Documents incidents, requests, resolutions, and work performed within the Service Desk ticketing system, Jira, in accordance with departmental standards.
• Maintains and contributes to the departmental knowledge base by documenting repeatable procedures and solutions.
• Prioritizes workload to meet established service levels while effectively managing multiple assignments.
Projects & Operations
• Participates in departmental technology deployments, upgrades, testing, and pilot initiatives.
• Assists with inventory management, asset lifecycle processes, equipment distribution, and decommissioning activities.
• Performs cable management and basic connectivity testing during technology installations.
• Travels to all College locations to provide on-site technical support.
Professional Development
• Maintains current technical knowledge through professional development, vendor training, independent learning, and participation in technology initiatives.
• Recommends improvements to technology services, support processes, and the end-user experience.

Knowledge, Skills, and Abilities

Demonstrates knowledge of current desktop operating systems, endpoint devices, common business applications, and standard troubleshooting methodologies.
Applies strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently and accurately.
Excellent verbal, written, and interpersonal communication skills with the ability to communicate technical information to users with varying levels of technical proficiency
Provides exceptional customer service and establishes and maintains positive working relationships with students, faculty, staff and vendors.
Strong organizational and time management skills with the ability to prioritize multiple assignments while meeting established service levels.
Ability to work independently with minimal supervision while contributing effectively as a member of a collaborative technical support team
Ability to learn, adapts to and supports new technologies in a rapidly changing technology environment.
Maintains confidentiality and exercise sound judgment when working with sensitive information and user accounts

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skills and abilities required.

Minimum Qualifications

Associate's degree in Information Technology or a closely related technical discipline, or an equivalent combination of education and two (2) years of recent technical support experience.
Experience supporting Windows and macOS operating systems.
Experience support Microsoft 365 applications and common productivity software.
Experience troubleshooting desktop computers, laptops, printers, classroom technology and peripheral equipment.
Experience using Active Directory or similar identity management systems.
Demonstrated customer service experience in a technical support environment.
Demonstrated ability to organize work, prioritize competing requests, and meet established deadlines.
Valid driver's license or the ability to obtain one upon hire.

Preferred Qualifications

Experience supporting enterprise endpoint management solutions, such as SCCM, Intune, JAMF, or equivalent.
Experience supporting classroom technology and audio-visual equipment.
Experience using IT Service Management (ITSM) platforms, such as Jira Service Management or equivalent
Experience working in a higher education environment
Industry certifications such as CompTIA A+, Network+ Microsoft, Apple or ITIL

Physical Demands and Work Environment
While performing the essential functions of this position, the employee is regularly required to sit, stand, walk bend, kneel, reach, push, pull, use hands and fingers to operate equipment, and occasionally life and carry equipment weighing up to 50 pounds. The position requires transporting and installing technology equipment throughout college facilities and traveling between campus locations. Work is performed in an office, classroom, and instructional environment with occasional exposure to outdoor weather conditions while traveling between buildings and campuses.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

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help desk jobs in rockford, il

Service Desk Specialist

Senior Help Desk Specialist

IT Technical Support (938)

Change Deployment Specialist (964)

Technical Support Engineer - USA

Field Support Technician (L2) - Rockford, IL

Application Educator

Seasonal, Operations Technical Specialist (Part Time)

Construction Technical Specialist - Autodesk FORMA ( ACC )

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