Top 53 Help desk manager Jobs in Rolling Meadows, Il

Help Desk Analyst
Revolution Technologies, LLC —Chicago, IL
- $20 - $30 an hour
- Full-time
- Hospital
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Senior Service Desk Lead
BCS Financial Corporation —Oakbrook Terrace, IL
- $80,000 - $95,000 a year
- Full-time
- Hybrid work
- Computer Science
- Office
- Supervising experience
- Health savings account
- Paid holidays
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4d
Senior Manager - IT Service Desk
United Airlines —Arlington Heights, IL
- $127,870 - $166,492 a year
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
- Paid holidays
- Disability insurance
6d
ITSM / Service Desk Lead
SCIGON —Oak Brook, IL
- $93,750 - $125,000 a year
- Full-time
- Bachelor's degree
- Senior level
- Business
Quick Apply
IT Help Desk Administrator
DMG MORI USA, INC —Hoffman Estates, IL
- $65,000 - $70,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
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Helpdesk Analyst
EAPPS TECH LLC dba Magicforce —Chicago, IL
- $30 - $40 an hour
- Mid-level
- Associate's degree
- 2 years
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IT Operations and Support Manager
Corporate America Family Credit Union —Elgin, IL
- $94,561.46 - $118,201.83 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Profit sharing
- Commuter assistance
Quick Apply
14d
Help Desk Technician (Tier 1-2)
Lyra Technology Group —Lisle, IL
- $50,000 - $65,000 a year
- SharePoint
- Experience equivalent to degree accepted
- In-person
- Disability insurance
- Health insurance
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Manager, IT Service Management
Novolex —Lake Forest, IL
- $126,000 - $210,000 a year
- Full-time
- 7 years
- Computer Science
- Bachelor's degree
- Wellness program
- Paid parental leave
7d
IT Operations & Systems Administrator (Oak Brook)
Nano Nuclear Energy Inc —Oak Brook, IL
- $85,000 - $120,000 a year
- Windows
- 3 years
- SharePoint
Quick Apply
3d
Lead, IT Service Delivery
Coeur Mining —Chicago, IL
- $98,000 - $117,000 a year
- Full-time
- Hybrid work
- Spanish
- Computer Science
- English
- Paid time off
- Parental leave
Quick Apply
Global Help Desk Manager
Sims Metal —Chicago, IL
- $137,000 - $160,000 an hour
- Full-time
- Background check
- 7 years
- Computer Science
- Health savings account
- Health insurance
Quick Apply
12d
Manager, IT Infrastructure
Full Circle Electronics Group LLC —Elk Grove Village, IL
- Computer science
- Computer Science
- 5 years
Manager, Information Technology
Society of Actuaries Research Institute —Chicago, IL
- $125,000 - $135,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Bachelor's degree
Quick Apply
7d
IT Manager
USA Clinics Group —Northbrook, IL
- $75,000 - $95,000 a year
- Full-time
- Mid-level
- 4 years
- Associate's degree
- Health insurance
- Dental insurance
Quick Apply
Manager, IT Digital Workplace Services
Reynolds Consumer Products —Lake Forest, IL
- $111,000 - $160,950 a year
- Computer science
- Computer Science
- Office
IT Infrastructure Manager
ROSE PAVING LLC —Villa Park, IL
- $130,000 - $150,000 a year
- Full-time
- 7 years
- Computer Science
- Windows
- Health savings account
- Health insurance
Quick Apply
Service Desk Process Lead
RL Canning —Chicago, IL
- $85,000 - $95,000 a year
- Full-time
- Computer Science
- 5 years
- Mid-level
- AD&D insurance
- Paid holidays
Support Center Agent
Illinois School District U-46 —Elgin, IL
- $49,787 - $74,680 a year
- Full-time
- Computer literacy
- Mid-level
- Windows
Help Desk Manager
Consumers Credit Union, Illinois —Lake Forest, IL
- $78,198 - $125,114 a year
- On call
- Hybrid work
- Computer Science
- Office
- 3 years
- Disability insurance
- Dental insurance

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help desk manager jobs near rolling meadows, il

Help Desk Analyst

Revolution Technologies, LLC
Chicago, IL

Quick Apply

Job Details

Full-time | Contract
$20 - $30 an hour

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Some college
Interpersonal skills
Customer service
Attention to detail
IT support
Customer support
Remote desktop tools
Clerical experience
Associate's degree
CompTIA A+
IT department experience
Help desk

Full Job Description

Position: Helpdesk Analyst

Location: Chicago, IL

Length: Long-term

Interview: 1st round is a Video Interview and 2nd round is an Onsite F2F Interview (Mandatory with no exceptions)

Shift: Onsite

Shift Hours: 11pm – 7am CST

POSITION SUMMARY: This position must meet all the requirements of a System Analyst II as well as specific detailed functions explained below in the qualifications section for the HIS department. Supports the Hospital Information Systems Customer Service Team in projects and assists in processing issues reported to the Bureau's Help Desk via telephone calls, walk-ins, voice mails, faxes, and emails- escalating issues through proper channels.

JOB DUTIES (List in order of importance)

1. Provide friendly and efficient Customer Service.

2. Provide clerical, administrative, and organizational support as authorized by the Help Desk Manager.

3. Maintain Help Desk Manuals, updating contact and location sheets and compiling support policies and procedures as needed by Help Desk Manager.

a. Answer, log, and track issues/requests as received.

b. Evaluate the severity of the customer's issue or request.

c. Attempt to solve problems over the phone whenever possible and practical

d. Assign calls to appropriate individual(s) or queue based upon information gathered.

e. Follow up with customer to confirm that: issues have been resolved in a satisfactory manner or; communicate what action(s) have been taken to reach a resolution.

4. Function as a team player.

QUALIFICATIONS

1. Strong customer focus and excellent communication skills,

2. Must, possess an Associate Degree or 2 years of college level courses.

3. Must possess at least 4+ years’ experience working in a Help Desk environment.

4. Must possess experience utilizing remote control tools in an effort to resolve problems.

5. A + certification preferred.

6. Work experience in a health care environment is preferred.

7. Must demonstrate the ability to pay close attention to detail.

8. Ability and willingness to follow procedures and contribute to improving processes.

EDUCATION

1. Associate degree or 2 years of college level courses.

2. Minimum of at least 4 years’ work experience in a Customer Service and/or Information Technology environment.

3. Work experience in a health care environment preferred.

4. A+ Certification preferred. The above statements are intended to describe the general nature and level of the work being performed by people assigned this job. They are not exhaustive lists of all duties, responsibilities, knowledge, skills, abilities, and working conditions associated with it.

Physical and Environmental Demands

This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures.

Thank you,

Pay: $20.00 - $30.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance

Education:

Associate (Preferred)

Experience:

Help desk: 3 years (Required)
IT support: 3 years (Required)
Customer support: 3 years (Required)
Customer service: 3 years (Preferred)

License/Certification:

CompTIA A+ (Preferred)

Location:

Chicago, IL 60612 (Required)

Shift availability:

Night Shift (Required)

Ability to Commute:

Chicago, IL 60612 (Required)

Work Location: In person

Quick Apply

Refine Your Search

help desk manager jobs in rolling meadows, il

Help Desk Analyst

Senior Service Desk Lead

Senior Manager - IT Service Desk

ITSM / Service Desk Lead

IT Help Desk Administrator

Helpdesk Analyst

IT Operations and Support Manager

Help Desk Technician (Tier 1-2)

Manager, IT Service Management

IT Operations & Systems Administrator (Oak Brook)

Lead, IT Service Delivery

Global Help Desk Manager

Manager, IT Infrastructure

Manager, Information Technology

IT Manager

Manager, IT Digital Workplace Services

IT Infrastructure Manager

Service Desk Process Lead

Support Center Agent

Help Desk Manager

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