Summary of Position
The Bartender position plays a major role in a guest's dinner and/or bar experience. Consistency is a key element in a positive experience, which is achieved by always following recipes. A bartender must be friendly, outgoing and possess good communication skills. A bartender should be organized and able to think and act quickly and effectively while retaining self-composure.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Along with complying with all laws, company policy, brand standards, the following are the Essential Functions of this position:
- This position is empowered to guarantee total guest satisfaction assisting all guest sincerely and courteously. Going the extra mile to ensure total guest satisfaction
- Displays hospitality, professionalism, and projects a favorable image of the company and property to the public at all times.
- Takes pride in representing the company and property professionally with our guests, associates, and vendors.
- Ensures that all transactions with our guests, associates, and vendors are handled in a legal and ethical manner.
- Complies with company, department & brand standards
- Completes training as required by company, property and brand.
-
Maintains a clean and neat appearance at all times. A complete uniform (or business attire for non-uniformed associates) must be worn at all times in public areas, including a name tag.
- Must be able to work flexible hours/schedule, including evenings, weekends, and holidays.
- Welcome each guest personally within 30 seconds.
-
Communicate with guests using clear and enthusiastic words, tone and body language at all times. Make guests feel appreciated through bartender's actions.
-
Work as a team with all personnel to maintain an effective atmosphere and an efficient food and beverage service.
-
Work with others to keep all areas cleaned and stocked to standards at all times.
-
Mix, garnish and serve alcoholic and nonalcoholic drinks for patrons of bar and dining room following standard recipes.
-
Ring drink orders into the point-of-sale system immediately and collect money from guests for drinks served.
-
Arrange bottles and glasses to maintain an attractive display in agreement with standards.
-
Wash and sterilize stemware.
-
Be attentive! Offer assistance before the guest has to ask for it.
-
Count drinks guests are served.
-
Monitor and ensure that no guest receives more than the allowed number of specific drinks.
-
Anticipate your guest's needs. Follow the half-full rule when offering another drink. Be alert of guest signals (raising a hand, making eye contact, etc.), and acknowledge the guest to let them know the bartender will be right with them.
-
Learn guests' names, occupations, and favorite drinks.
-
Serve alcohol responsibly. Should a guest reach the state where the bartender does not feel the guest should drive, supply a taxi. Do not hesitate to ask for management intervention if necessary.
-
Any other duties that are required at the direction of the supervisor.
Supervisory Responsibilities
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the associate is regularly required to use hands and fingers to handle or lift items as well as operate a computer. They are also required to talk or hear. The associate is frequently required to stand, walk, and reach with hands and arms. The associate is occasionally required to sit, climb or balance and stoop, kneel, or crouch. The associate is occasionally required to lift up to 40 pounds. The vision requirements include: close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Qualifications and/or Experience
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
- Must be 21 or order
-
Must maintain an applicable state health and/or alcohol compliance card
-
High School Education or Equivalent is Required.
-
Bartender experience preferred.
Competencies
-
Customer Focus
-
Communication Proficiency
-
Organizational Skills
-
Stress Management/Composure
-
Time Management
Benefits
-
401(k)
-
Dental Insurance
-
Disability Insurance
-
Paid Time off
-
Life Insurance
-
Vision Insurance
-
Employee Discount
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Nothing in this job description restricts management’s right to assign or reassign duties, work hours, and/or responsibilities for this job at any time.
