Top 15 Technical support Jobs in Rome, Ga

Technical Service Representative I
TYM North America Inc —Rome, GA
- $19.25 - $21.65 an hour
- Full-time
- Communication skills
- Entry level
Quick Apply
Equipment Technical Support Representative
YANMAR America —Adairsville, GA
- $44,000 - $56,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Paid time off
Quick Apply

Discover related jobs

Based on your search for technical support jobs.

IT Support Tech
SOUTH COLLEGE —Marietta, GA
Broadly, this position provides front-line technical support for nearly all of the systems for which IT Services is responsible.
Quick Apply
4d
Help Desk Technician
Yancey Bros. Co. —Austell, GA
Ability to analyze problems and solve them through your own research and by drawing your own conclusions. Must be able to respond to calls in 30 minutes or less…
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Technical Service Analyst
MedBen —Newark, OH
Associate degree in computer science or related field, required. Four-year degree in Computer Science or related field, preferred.
Quick Apply
Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
6d

Show more jobs in cities nearby

I want to receive the latest job alert for technical support in rome, ga

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support jobs near rome, ga

Technical Support Representative jobs in Germantown, WI

Technical Support Representative jobs in Houston, TX

Pegasus Support Services jobs in Mcallen, TX

Technical Writer jobs in Denver, CO

Technical Support Representative jobs in Alpharetta, GA

Technical Support Representative jobs in Maryland

Technical Account Manager jobs in San Francisco Bay Area, CA

Ssm Health Patient Access Representative jobs in Wisconsin

Northcentral Technical College jobs in Wausau, WI

Peer Support Specialist jobs in Buffalo, NY

Technical Support Representative jobs in Orlando, FL

Technical Support Representative jobs in Oxnard, CA

Patient Access Representative jobs in Nashville, TN

Technical Support Representative jobs in Gaithersburg, MD

Technical Service Representative I

TYM North America Inc -
Rome, GA

Quick Apply

Job Details

Full-time
$19.25 - $21.65 an hour

Qualifications

Field service equipment repair
Post-sales product instruction
Customer records maintenance
On-site technical support
Content creation for technical audiences
Customer relationship building
Email customer support
Technical support via phone
Agricultural machinery servicing
Phone communication
Technical documentation
Client inquiry handling
In-person customer service
Agricultural machinery repair
Post-sales issue resolution
User training (technical support)
Collaboration with product development teams
Records management
Construction industry experience
Industry trends
Customer engagement
Machine calibration
Technical support via email
Tractor servicing
Continuous process improvement (CPI)
Communication skills
Developing technical user guides
Field engineering
Email support
Entry level

Full Job Description

Please Note: This position is NOT an IT position. This position is responsible for providing our customers with support regarding the maintenance and repair of TYM Tractors.

Position Summary:

TYM Technical Service Representative Level 1 (TSR) is essential for providing technical support and ensuring customer satisfaction. TSR’s serve as the first line of defense in addressing technical inquiries and issues related to TYM products. TYM Technical Service Representative Level 1 (TSR) is responsible for assisting customers, dealers, and service personnel with technical issues, troubleshooting, and providing information about TYM operations, maintenance, and repairs.

Key Responsibilities:

Technical Support:
- Respond to inquiries from customers and dealers regarding product operation, troubleshooting, and maintenance.
- Diagnose technical issues based on customer descriptions and service history.
Customer Interaction:
- Communicate effectively with customers through phone, email, or in-person visits, ensuring timely responses and solutions.
- Provide clear and concise information to help customers understand technical problems and their resolutions.
Documentation:
- Maintain accurate records of customer interactions, issues raised, and resolutions provided.
- Document recurring problems and customer feedback for future reference and analysis.
Field Support:
- Occasionally visit customer sites to provide on-site support for complex issues that cannot be resolved remotely.
- Assist in the installation, setup, or calibration of tractor products when necessary.
Training and Education:
- Provide training and guidance to customers and service personnel on proper usage, maintenance, and troubleshooting of tractors.
- Develop and distribute user guides, manuals, and technical documents to support customer education.
Collaboration:
- Work closely with engineering and product management teams to relay customer feedback and technical issues.
- Collaborate with parts and logistics teams to ensure timely availability of replacement parts for service.
Continuous Improvement:
- Identify trends in customer inquiries and technical issues, and work to develop solutions or improvements.
- Stay updated on industry trends, new products, and technological advancements to enhance support capabilities.

Skills and Qualifications:

Strong technical knowledge of agricultural machinery, particularly tractors and their components.
Excellent communication and interpersonal skills for effective customer interaction.
Problem-solving abilities to diagnose and resolve technical issues efficiently.
Experience in customer service or technical support roles, preferably in the agricultural or construction sectors.
Ability to work independently and as part of a team.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. This job description also does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of job change.

TYM-North America is an Equal Opportunity Employer that is committed to Diversity and Inclusion in the Workplace.

Quick Apply

Refine Your Search

technical support jobs in rome, ga

Technical Service Representative I

Equipment Technical Support Representative

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for technical support in rome, ga

Explore jobs in more locations

Key Responsibilities:

Skills and Qualifications:

Job Seeker Tools

Employer Tools

Browse

Stay Connected