Overview :
The SDG Manager will be responsible for working under the direct supervision of the Senior or Lead SDG Manager for the entire client engagement process from post-sales to operational readiness and will include all aspects of a client solution implementation that requires IT, HR, Finance, Marketing, and overall strategy deployment. Extensive travel (70%) within the US is required .
The engagement team including the SDG Manager will be responsible for the delivery of all Staff Management | SMX’s product portfolio which could include Outsourced Workforce Management as well as our Managed Services Products solutions and more.
Location: Indianapolis, IN (Hybrid)
Essential Job Functions
- Assist the Senior/Lead SDG Manager with executing Client expectations plans.
- Perform in the role of Recruiter responsible for conducting interviews, orientations, and implementation and execution of an advertising campaign.
- Perform in the role of Account Supervisor responsible for shift management, training, safety, and client relations.
- Perform general operations duties in the areas of payroll, safety, training, audits, and compliance.
- Responsible for completing assigned tasks and documenting completion within the Project Management Plan
- Develop relationships with the appropriate client contacts in their area of responsibility to understand and fulfill client expectations and resolve issues in a timely manner.
- Provide input to the SDG Senior/Lead Manager on various aspects of the operation and assist with the development and implementation of plans.
- Conduct New Hire training in their assigned area of expertise for the permanent management team member.
- Assist with the setup and configuration of back-office tools, systems, and the office.
- Development/delivery of various presentations for new hire orientation, client onboarding process requirements, and project updates.
- Handle associate relations activities, communications, and investigations.
- Ability to work on special projects.
Experience and Requirements
- 2+ years of supervisory experience in Call Center, warehouse, distribution, and manufacturing environments
- Highly effective supervisory skills and techniques
- Proven skills and knowledge in training, coaching, and performance evaluation
- Knowledge of MS Office software: Excel, Outlook, PowerPoint, and Word
- Project Management experience a plus; Customer Service and Client Relations Experience
- A valid US passport or ability to secure a US passport
Salary Range : $55,066.97- $68,833.71 annually, depending on experience and geographic location.
Please note that actual compensation offered may vary based on local pay requirements, and will meet or exceed state-specific minimum wage or salary thresholds.
Benefits and Well-Being:
We offer a competitive benefits package, including 6 paid holidays, 1 paid floating holiday and up to 20 days of Paid Time Off per year, Medical/Dental/Vision insurance, Company-matching 401(k) and Employee Stock Purchase Program, in addition to other programs and perks. More details about our benefits can be found here .
We consider qualified applicants with arrest and conviction records in accordance with applicable law.
TrueBlue, Inc. and its brands welcome and encourage applications from candidates with disabilities. Accommodations are available upon request for candidates taking part in the application or interview process. If you require disability-related accommodation during the application or interview process, please contact your Recruiter directly, Employee Relations at [email protected], or 1-800-610-8920. TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the application or interview process to ensure that the accommodation provided takes into account the applicant’s individual accessibility needs.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
