Top 39 It help desk Jobs in Rose Hill, Ks

IT Service Desk Analyst
Buchanan Technologies —Wichita, KS
- $31,200 a year
- 8 hour shift
- Hybrid work
- Hospitality
- Microsoft Outlook
- Computer Science
- Paid training
- Health insurance
Quick Apply
4d
IT Service Desk Analyst (Afterhours)
Buchanan Technologies —Wichita, KS
- $34,320 a year
- 12 hour shift
- Hybrid work
- Microsoft Outlook
- Computer Science
- Computer literacy
- Paid training
- Health insurance
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8d
IT Technician
WSU Tech —Wichita, KS
- $18.20 an hour
- Full-time
- Classroom
- High school diploma or GED
- University
Quick Apply
3d
IT Support & Operations Coordinator
Hinkle Law Firm LLC —Wichita, KS
- 5 years
- Mid-level
- Office
Quick Apply
Service Desk Specialist II
Equity Bank —Wichita, KS
- Full-time
- Mid-level
- Office
- Mentoring
- Health savings account
- Employee stock purchase plan
Quick Apply
Senior IT Support Engineer
Halcyon Financial Technology —Wichita, KS
- $80,000 - $110,000 a year
- Full-time
- Hybrid work
- 6 years
- SharePoint
- Senior level
- Health savings account
- Paid holidays
Quick Apply
11d
Field Technical Specialist I
Imagine IT —Wichita, KS
- $24.04 - $29.72 an hour
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Health savings account
- Health insurance
11d
Technical Support/Customer Advocate Agent
CLX Gaming —Wichita, KS
- $12 - $15 an hour
- Full-time
- Remote
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Tech Support Rep I
Everon, LLC —Wichita, KS
- Overtime
- Writing skills
- Basic math
- English
Quick Apply
After Sales Technical Support
XLT Ovens —Wichita, KS
- $50,000 - $60,000 a year
- Full-time
- Office
- Databases
- Entry level
Quick Apply
2d
Software Technical Account Manager - Wichita, Kansas
Axon —Wichita, KS
- Email
- Mid-level
- Office
- SQL
- Paid parental leave
- Health insurance
Quick Apply
Onsite Specialist - Wichita, KS
Adams Brown Technology Specialist LLC —Wichita, KS
- Extended hours
- Mid-level
- Office
- Microsoft Office
- Paid time off
Incident Management Specialist
Koch —Wichita, KS
- Pass drug screening
- Public speaking
- Mid-level
- Paid parental leave
- Health savings account
Professional Services and Escalation Engineer I
Pileus Technologies LLC —Wichita, KS
- $55,000 a year
- Full-time
- Computer Science
- Mid-level
- Continuous improvement
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Wellington, KS
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Student Worker: ITSM TEC-E
Butler Community College —El Dorado, KS
- $9.33 an hour
- Part-time
- University
- Entry level
1d
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply
Meditech Technical Support Analyst
ClinDCast LLC —United States
- Full-time
- Remote
- Computer science
- Computer Science
- Mid-level
Quick Apply

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IT Service Desk Analyst

Buchanan Technologies -
Wichita, KS

Quick Apply

Job Details

Full-time
$31,200 a year
4 days ago

Benefits

Paid training
Health insurance
401(k)
Paid time off
401(k) matching
Opportunities for advancement

Qualifications

Computer operation
Computer Science
Serving clients
Computer literacy
High school diploma or GED
Associate's degree
Technical Proficiency
Information Technology
Customer data entry

Full Job Description

Service Desk Analyst

Customer Support & Technical Services

Salary: $31,200 yearly

Scheduling: Monday To Friday, 8 hours a day between 7am to 7pm.

Location: Wichita, KS. (On-Site)

About the Role

At Buchanan Technologies, our Service Desk Analysts are the first point of contact our customers across North America and around the world. We are looking for customer-focused professionals who enjoy helping people, solving problems, and delivering exceptional service experiences.

This role combines customer service excellence with technical troubleshooting. You will support users through phone, chat, email, and self-service channels while resolving technology issues and ensuring every interaction leaves the customer feeling supported and valued.

Whether you are beginning your IT career or bringing previous service experience, we provide training, mentorship, and growth opportunities to help you build a successful career in technology.

What You'll Do

Customer Experience

Deliver friendly, professional, and empathetic support to end users
Create positive customer experiences during every interaction
Communicate technical information in a clear, easy-to-understand manner
Manage customer expectations and follow through on commitments
Maintain a high level of customer satisfaction and professionalism

Technical Support

Troubleshoot hardware, software, password, access, email, printing, and connectivity issues
Support Microsoft Windows environments, Microsoft 365 applications, mobile devices, and common business applications
Utilize knowledge bases, diagnostic tools, and established processes to resolve incidents
Perform account administration tasks including password resets and user access requests
Escalate complex issues to specialized support teams when appropriate

Incident & Request Management

Accurately document incidents, service requests, troubleshooting activities, and resolutions
Maintain detailed and professional ticket records within the IT Service Management platform
Meet service level objectives for response times, quality, and customer satisfaction
Contribute to knowledge articles and continuous improvement initiatives

Team Collaboration

Work effectively with colleagues, leadership, and support teams across multiple locations
Participate in training, coaching, and skill development activities
Share knowledge and best practices with team members
Support organizational initiatives focused on quality, automation, and service excellence

What Makes Someone Successful in This Role

We are looking for people who:

Enjoy helping others
Have a positive and professional attitude
Are naturally curious and enjoy solving problems
Communicate clearly and confidently
Remain calm under pressure
Learn new technologies quickly
Take ownership of issues and follow them through to resolution
Thrive in a fast-paced environment

Preferred Technical Knowledge

Experience with some of the following is helpful but not required:

Microsoft Windows 10/11
Microsoft 365
Active Directory / Entra ID
Outlook and Exchange Online
VPN and remote access tools
Printers and peripheral devices
Mobile device support (iOS and Android)
Basic networking concepts (DNS, DHCP, TCP/IP, Wi-Fi)
IT Service Management tools (BMC Helix, ServiceNow, Jira, etc.)

Minimum Qualifications

High School Diploma or equivalent
Strong customer service and communication skills
Basic computer proficiency
Ability to type and document information accurately while speaking with customers
Ability to work independently and within a team environment

Preferred Qualifications

Previous customer service, call center, retail, hospitality, or technical support experience
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field
IT certifications such as CompTIA A+, ITIL Foundation, Microsoft Fundamentals, or equivalent
Experience supporting users in a professional environment

Work Environment

24x7 operation supporting clients across North America
Various schedules available, including evenings, weekends, and holidays
Opportunities for remote, hybrid, or office-based work depending on business needs
Collaborative team environment focused on growth, coaching, and career development

Career Path Opportunities

Many of our leaders, engineers, trainers, and technical specialists began their careers on the Service Desk.

Potential career paths include:

Senior Service Desk Analyst
Team Lead
Workforce Management Analyst
Quality Assurance Analyst
Knowledge Management Specialist
Technical Support Specialist
Systems Administrator
Service Delivery Manager

Why Join Buchanan Technologies?

Competitive compensation
Paid training and career development
Certification assistance
Employee recognition programs
Opportunities for advancement
Collaborative and inclusive culture
Exposure to a wide variety of technologies and industries

Join a team where customer service and technology come together to make a difference every day.

About Buchanan Technologies

Since Buchanan’s inception over 30 years ago, we have operated on 5 core values – People Matter, Customers Matter, Principles Matter, Community Matters, and Every Interaction Matters. These values are represented across each facet of the company, from employee relations to client service delivery to corporate social responsibility initiatives and beyond.

Why Work at Buchanan?

At Buchanan Technologies, we offer great employment experience with a fun but professional work environment, competitive salary, and various employee career advancement programs that add value to your skills and daily life. If you are excited about being part of an energetic team where your contributions are appreciated and hard work is recognized, Buchanan is the place for you.

Things We Are Passionate About

We are passionate about providing top-tier technology services to our customers and clients and fostering a culture of continuous learning for our employees. We are a people-centric company, focused on growth and diversity for our workforce. Come join us and let’s build something amazing together.

Buchanan Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or genetics. In addition to federal law requirements, Buchanan Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: $31,200.00 per year

Benefits:

401(k)
401(k) matching
Health insurance
Paid time off

Ability to Commute:

Wichita, KS 67226 (Required)

Work Location: In person

Quick Apply

Refine Your Search

it help desk jobs in rose hill, ks

IT Service Desk Analyst

IT Service Desk Analyst (Afterhours)

IT Technician

IT Support & Operations Coordinator

Service Desk Specialist II

Senior IT Support Engineer

Field Technical Specialist I

Technical Support/Customer Advocate Agent

Tech Support Rep I

After Sales Technical Support

Software Technical Account Manager - Wichita, Kansas

Onsite Specialist - Wichita, KS

Incident Management Specialist

Professional Services and Escalation Engineer I

Seasonal, Operations Technical Specialist (Part Time)

Student Worker: ITSM TEC-E

Construction Technical Specialist - Autodesk FORMA ( ACC )

Meditech Technical Support Analyst

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