Description:
Join the Seven Feathers family!
About Seven Feathers Casino Resort:
Seven Feathers Casino Resort ranks in the top 20 of Pacific Northwest properties and is one of the fastest growing destination resorts in the region. It’s a place where service is delivered by the friendliest people on earth in a location of outstanding natural beauty. The amenities allow you to enjoy a premier resort experience. It’s a place where you have choices. Experience the thrill of Nevada-style gaming, fabulous food and beverages, nightly entertainment, a full service spa, indoor pool, fitness center, world-class RV Resort, a nationally recognized travel center and unmatched personal service.
Why Work at Seven Feathers:
At Seven Feathers, you have the opportunity to apply for a diverse array of employment opportunities and be a part of something special. You get to work for an employer who encourages Team Members to succeed and grow by providing training, development, and advancement opportunities. We also offer a competitive salary and benefits package, including:
-
Comprehensive medical, dental, vision, and Rx coverage.
-
Paid Time Off
-
Employer-paid life and disability plans
-
401k with up to 3.5% employer match
Responsible for providing exceptional guest service for all resort guests. Handles registration, room assignments, check out and cashiering in a friendly, professional manner to encourage repeat business. Duties include but are not limited to:
-
Upholds the resorts commitment to exceptional guest service.
-
Is familiar with and can perform all the duties and responsibilities of the reservation agent.
-
Completes guest transactions by processing payments in cash or credit card.
-
Demonstrates working relationship and communication skills conductive to a professional and friendly work environment with all departments.
-
Resolves and /or refers to management all guest requests, concerns, complaints, and suggestions quickly, efficiently and courteously in a continuous effort to provide exceptional guest service. Does not exceed realm of specified authority.
-
Registers guests, assigns rooms and keys. Accommodates special requests whenever possible.
-
Begins each shift by signing in, reading and initials the logbook, posted memos, meeting minutes, ect. Assists the Front Office Lead Receptionist in printing and reading of necessary reports.
-
Understands and is familiar with room status, availability, room rates, locations, room types, and package elements.
-
Is familiar with the Players Club and encourages all guests to utilize this service.
-
Coordinates room status updates with housekeeping by notifying of all late checkouts, room moves, early check ins, stayovers, special requests, ect.
-
Is familiar with and follows proper procedure for noise/disturbance complaints inform Front Office Lead or Front Office Supervisor of all complaints.
-
Knows how to use front office equipment.
-
Obtains hotel bank and keeps it balanced.
-
Posts appropriate charges and credits to guests account.
-
Uses proper verbal etiquette, is friendly, uses name recognition, and makes eye contact with all guests.
-
Follows security procedures when issuing guest room keys.
-
Knows and adheres to all cash handling and credit card policies and procedures.
-
Follows proper procedure for issuing and closing guest’s safety deposit boxes.
-
Use proper mail, package, and message handling procedures.
-
Maintains clear and concise communication with Front Office Lead Receptionist and /or Front Office Supervisor/Manager throughout each shift.
-
Attends and positively contributes to all scheduled meetings and training sessions.
-
Encourages and demonstrates positive morale characteristics.
-
Maintains a neat and clean appearance of the front desk and other work areas at all times.
-
Knows and follows the Internal Controls set in place by the Cow Creek Gaming and Regulatory Commission.
-
Captures and accurately enrolls new members into the Players Club. Accurately updates Player information.
-
Adheres to all department and resort policies outlined in the employee handbook.
-
Performs and assists with other duties and responsibilities set forth by the Front Office Supervisor, Hotel Manager, and Hotel Director.
-
Provides constructive input to foster process improvement within the department.
-
Maintains confidential information that is received in verbal, written, and electronic media. Limits access to information on a job-related, need-to-know basis
Requirements:
- High School Diploma or GED Certificate required.
-
1 year of experience working in a customer service environment required.
-
Experience with Micros, Patron, and Opera preferred.
-
Clerical/administrative experience required.
-
Excellent organizational, verbal, interpersonal, and customer relations skills.
-
Basic computer skills in Microsoft Word, Excel and Outlook.
-
Ability to handle multiple priorities and tasks at once.
-
Able to follow verbal as well as written instructions.
-
18 years of age or older.
-
Must be able to obtain a Class I Gaming License.
-
Must be able to obtain a Food Handlers Card.
