What we do:
Habitat for Humanity of Greater Sacramento (HFHGS) provides Sacramento and Yolo County individuals and families with a springboard to secure, stable futures through affordable homeownership, home preservation repairs, and neighborhood revitalization. Habitat for Humanity of Greater Sacramento impacts thousands of people annually through home builds, repairs, and community projects.
Your impact:
The Director of Homeowner Programs leads the overall strategy, operations, and continuous improvement of Habitat for Humanity of Greater Sacramento's Homeownership and Home Preservation programs. This position oversees a community and customer-focused application and homeowner support process, ensuring compliance with all applicable mortgage lending regulations, including the Fair Housing Act, Truth in Lending Act (TILA), Real Estate Settlement Procedures Act (RESPA), and other federal, state, and Habitat for Humanity International (HFHI) requirements. The Director provides strategic leadership to the Homeownership Program Manager, Home Repair Program Manager, and Outreach Coordinator, fostering connection and partnership with the community as well as professional growth, accountability, and operational excellence while empowering each team member to independently manage their program areas. This position oversees the volunteer Homeowner Selection Committee, supports equitable homeowner selection practices, and serves as the primary steward of homeowner engagement from initial application through long-term partnership. Reporting to the Chief Real Estate Officer and working closely with the Executive and Leadership Teams, the Director aligns homeowner programs with construction schedules, funding opportunities, organizational priorities, and long-term community impact. The Director exercises independent judgment in departmental planning, policy development, and operational decision-making.
Areas of Responsibility
Homeowner Outreach and Selection:
· Lead outreach, recruitment, and application efforts for Homeownership and Home Preservation programs, ensuring equitable access across eligible communities.
· Partner with the Development Department to create marketing materials and outreach strategies that comply with Equal Housing Opportunity, Fair Credit Reporting Act (FCRA), and HFHI requirements.
· Maintain TILA/RESPA Loan Originator certification as required by HFHI.
· Ensure confidentiality, accurate documentation, and timely applicant communications throughout the selection process.
· Oversee application review for completeness, eligibility, and compliance before presentation to the Homeowner Selection Committee and Board of Directors.
· Participate in public speaking, applicant meetings, home visits, and selection activities as required.
Homeowner Support:
· Oversee homeowner engagement throughout the partnership process, including sweat equity, homeowner education, financial empowerment, and program compliance.
· Partner with Finance on mortgage servicing, delinquency communications, collections, financial reassessments, loan processing, closings, lender coordination, and TRID/FCRA compliance.
· Encourage homeowner participation in Habitat events, volunteer opportunities, and public engagement.
· Maintain complete homeowner records in accordance with affiliate policy, grant requirements, and lending regulations.
· Support Construction with homeowner warranty and maintenance issues as needed.
Community Outreach and Partnerships:
· Build and maintain relationships with community members, nonprofit organizations, community partners, municipalities, and government agencies to advance Habitat's mission and collaborative initiatives.
· Participate in community events, wall raisings, home dedications, and other public-facing activities.
· Partner with the Development Department to identify and share homeowner success stories.
Department Operations:
· Lead strategic planning and continuous improvement for the department, regularly evaluating and streamlining homeowner application and service processes.
· Develop, analyze, and distribute operational and program reports supporting organizational planning, grant compliance, forecasting, lending activities, and executive decision-making.
· Coordinate with Finance and Construction to prioritize projects, manage homeowner pipelines, monitor construction schedules, and facilitate timely closings Managed by the Finance Department.
· Forecast application cycles and oversee administration of the volunteer Homeowner Selection Committee.
· Research, develop, and recommend policies and revisions to the Executive Team to ensure compliance with HFHI standards, grant requirements, affiliate policies, and applicable laws.
· Develop and manage the departmental budget in partnership with Finance.
· Prepare reports and presentations for executive leadership and the Board of Directors.
· Lead departmental meetings and provide coaching, performance management, and operational guidance to team members.
Community and Government Relations:
· Represent Habitat in meetings, presentations, public forums, and collaborative partnerships with local governments, funding agencies, infrastructure partners, and community organizations.
· Cultivate strategic relationships supporting affordable housing initiatives, neighborhood revitalization, long-range planning, and future funding opportunities.
· Serve as a confident public spokesperson for Habitat's programs, mission, and impact.
Required Qualifications: The successful candidate will possess significant experience in affordable housing, real estate, mortgage lending or servicing, development, transaction coordination, or a closely related field, along with a strong understanding of the challenges facing individuals and families experiencing housing insecurity. This position requires exceptional empathy balanced with sound judgment, professional boundaries, and strict adherence to policy and regulatory requirements. The successful candidate will demonstrate outstanding leadership, organization, initiative, and time management skills, with the ability to manage multiple priorities in a fast-paced environment. Strong written, verbal, editing, and presentation skills are essential, as is the ability to communicate effectively with employees, volunteers, board members, donors, homeowners, government agencies, and community partners. Experience working with municipalities, public agencies, affordable housing programs, or community development initiatives is highly preferred.
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook), Adobe Acrobat Pro, database management systems, and general business technology is required. The Director must maintain the highest standards of confidentiality, professionalism, and customer service.
Licenses and/or Certificates: College degree and a minimum of two years’ experience working in real estate, transaction coordination, mortgage loan origination/servicing, or a minimum of four years’ experience in a real estate/direct client services management role. Candidate will be required to immediately complete HFHI and California State Qualified Mortgage Loan Originator training and certification upon hire.
Work Environment: This job operates in a professional office environment. This employee will be out in the community and on the jobsite on a regular basis. Other venues may include special events, Board functions, and training. Frequent local and regional travel may be expected. Travel and mileage compensation provided.
Work Hours: Monday – Friday 8:00 am – 5:00 pm with flexibility depending upon department and organizational needs. Occasional evenings and weekends required.
Physical Requirements: Candidate should have the ability to sit comfortably for prolonged time periods. Position will also include occasional standing, lifting items up to 40 pounds, walking, and bending/squatting.
Pay: $80,000.00 - $90,000.00 per year
Benefits:
- 403(b) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
