Top 165 Service desk Jobs in Roseville Ca

Service Desk Support, Specialist
Blue Shield of California —El Dorado Hills, CA
- $32.05 - $44.88 an hour
- 8 hour shift
- Hybrid work
- Background check
- Azure
- Pass drug screening
- Paid time off
- Work from home
1d
IT Help Desk Specialist
SitelogIQ —Sacramento, CA
- $28 - $36 an hour
- Hybrid work
- Computer Science
- Office
- 1 year
- Paid holidays
- Disability insurance
Quick Apply
4d
IT Support Technician
AEROMETALS INC —El Dorado Hills, CA
- $30 - $37 an hour
- Full-time
- Writing skills
- Mid-level
- Office
- Paid holidays
- Disability insurance
4d
IS Support Analyst I
Shriners Hospitals for Children —Sacramento, CA
- $38.58 - $74.75 an hour
- Full-time
- 18 years or older
- Computer science
- Computer Science
Quick Apply
Office Assistant
Planet Mechanical —North Highlands, CA
- $24.76 - $29.81 an hour
- Part-time
- Google Workspace
- Office
- Administrative experience
- Flexible schedule
Quick Apply
11d
OFFICE TECHNICIAN (TYPING)
Department of Transportation —Sacramento County, CA
- $3,829 - $4,794 a month
- Full-time
- Office
- Front desk
- Typing
6d
Front Desk / Medical Records
Citrus Heights Surgery Center (13560) —Citrus Heights, CA
- $25 - $27 an hour
- Full-time
- BLS Certification
- Administrative experience
- High school diploma or GED
Desktop Support Technician Sacramento Area Supporting Kalesta facilities throughout the Sacramento and surrounding markets
KALESTA HEALTHCARE GROUP LLC —Citrus Heights, CA
- $35 - $50 an hour
- Weekends as needed
- Microsoft Outlook
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
Help Desk Technician I
United Mechanical —West Sacramento, CA
- $28 - $32 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
Help Desk Specialist
ea consulting —Folsom, CA
- Email
- English
- Mid-level
- 2 years
Front Desk Lead
Elica Health Centers —Sacramento, CA
- $28.00 - $36.50 an hour
- Full-time
- CPR Certification
- Current TB test
- BLS Certification
- Paid holidays
- Health insurance
Quick Apply
Front Office Supervisor - ****$26/hr-$26.50/hr****
Courtyard Roseville Galleria Mall/Creekside Ridge —Roseville, CA
- $26.00 - $26.50 an hour
- Full-time
- Computer literacy
- Mid-level
- Hotel
IT Support Specialist
Voyager Technologies, Inc. —Folsom, CA
- $75,000 - $130,000 a year
- Mid-level
- Windows
- High school diploma or GED
- Dental insurance
- Vision insurance
Quick Apply
12d
Administrative Assistant
Mead & Hunt —Sacramento, CA
- $25 - $30 an hour
- Online Application
- Office
- Administrative experience
- Travel
- Disability insurance
- Health insurance
16h
Front Desk Support
CITRUS HEIGHTS TERRACE —Citrus Heights, CA
- Full-time
- English
- High school diploma or GED
- Leadership
- Health insurance
- Dental insurance
Quick Apply
11d
Student Assistant - Information Technology (IT) Service Desk- Hybrid
University Enterprises, Inc. —Sacramento, CA
- $22 - $30 an hour
- Part-time
- Remote
- Background check
- Computer Science
- Criminal background check
- Health insurance
- Work from home
Patient Services Representative (Medical Receptionist)
Berman Skin Institute —Roseville, CA
- $19 - $24 an hour
- Full-time
- High school diploma or GED
- Clinic
- Computer skills
- Paid holidays
- Health insurance
Quick Apply
Desktop Support Technician Senior
PRIDE Industries —Roseville, CA
- $25 - $30 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Computer literacy
- Basic math
Front Desk Agent
Hilton Garden Inn Roseville —Roseville, CA
- $17 an hour
- Part-time
- Hotel
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent
AC Hotel Sacramento —Sacramento, CA
- $20.50 an hour
- Hotel
- Communication skills
- Entry level
- Paid holidays
- Disability insurance
Quick Apply

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Service Desk Support, Specialist

Blue Shield of California -
El Dorado Hills, CA

Apply Now

Job Details

Full-time
$32.05 - $44.88 an hour
1 day ago

Benefits

Paid time off
Work from home

Qualifications

Project reporting
Knowledge management
Managing technical support teams
Network troubleshooting
Azure
Process audits
Team supervision
Managing teams in a customer support role
Standard Operating Procedures (SOPs) implementation
Incident report management
Staff scheduling
Incident management software
Team scheduling
Microsoft Exchange
Metrics Reporting
Mid-level
Incident Escalation
User training (technical support)
Employee attendance management
IVR
Email configuration (technical support)
Productivity software support
Desktop (troubleshooting support)
Incident management operations support
Customer support ticket management
Customer service knowledge base
User guides
ServiceNow
Productivity software
1 year

Full Job Description

Service Desk Support, Specialist

The IT Service Desk we deliver Customer Excellence Focused Support to our end users by Leveraging cutting-edge technology with our IT Service Management products and self-service/automated solutions for our customers. The Service Desk Support Analyst will report to the IT Supervisor. In this role you will be responsible for the remote support to users with technical problems and information technology issues involving computers and network services in an advanced network environment. Provides support (via telephone and chat), diagnostics and troubleshooting of computers, network services and related peripherals to local and remote access users. Provides end-user support and general training in the use of various software packages and in-house developed software. Provides ticket status updates and metric reports to management. Develops, documents, implements, and audits standard operating procedures and customer service guidelines relating to Service Desk IT support. Able to function independently and produce results that meet standards of quality, timeliness, and accountability. Minimal supervision and general direction. Performs work that is varied and moderately complex. Implements designs or approaches developed by others following knowledgebase procedures. Ability encompasses broad knowledge of concepts, practices, and procedures within particular field of specialization.

Your Work

In this role, you will:

Monitoring daily ASA while attempting to keep it below 3:00 minutes (goal of 2:00 minutes).
Creating Shifts and Daily Schedule which includes scheduled PTO, techs calling in sick, or for any other reason a tech would not be able to make it into work.
Monitoring and maintaining the Help Desk Calendar, SD PTO mailbox, SD Tech Training mailbox, and IT SD - Training Class Access Issues mailbox. This includes:
Provide escalation support for Priorities and VIP’s
Monitoring Incident & Request Queues. Monitor and make sure all SD queues are worked within set SLA / OLA.
Team Meetings & Training. Oversee the planning and scheduling of weekly team meetings. Ensure the review of new, updated, and old processes.
Lead line and assisting techs. Monitor Lead Line to assist technicians
Knowledge Base Assistance. Assist in creating knowledge base articles.
Reports & Improvements. Run and deliver monthly status reports for all metrics.
Other Lead Duties and Responsibilities. Ensure the Service Desk floor is being run as efficiently and smoothly as possible.

Your Knowledge and Experience

Associate degree or equivalent experience preferred.
1 – 2 years of prior Service Desk experience in a high volume IVR based call center preferred.
Knowledge of Active Directory, Microsoft Exchange Admin Console, Azure, Service Now.
Basic knowledge and troubleshooting of Microsoft Office 365 applications.
MAC experience would be preferred but not required.
Experience leading teams preferred

Hybrid

This role requires employees to be in - office based on our hybrid workplace model, balancing purposeful in - person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.

#LI-CP4

ABOUT THE TEAM
About Stellarus and the Ascendiun Family of Companies

Stellarus, launched in January 2025, is designed to scale innovative healthcare solutions that support customers in creating a health care experience deserving of their family, friends, and neighbors.

Stellarus is part of a family of organizations that is overseen by a nonprofit corporate entity named Ascendiun. The Ascendiun Family of Companies also includes Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan and Altais, a clinical services company.

Stellarus’ vision is to empower its customers to create a healthcare experience that is worthy of their family, friends, and neighbors. Stellarus’ objective is to offer innovative, modern, scalable solutions that challenge the health care status quo. This very closely aligns with Blue Shield of California’s vision by using innovation to improve quality, affordability, and experience for members.

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Our Values:

At Stellarus, our core values of agility, trust, drive, courage and service shape our approach to developing innovative product offerings.

Our Workplace Model:

We believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility - providing clear expectations while respecting the diverse needs of our workforce. Our workplace model is designed around intentional in-person interaction, collaboration, connection, creativity and flexibility:

For most teams, this means coming into the office two days per week.
Employees living more than 50 miles from an office location, out of state employees, and employees in certain member-facing roles should work with their manager to determine in-office time based on business need.
For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.

The Company reserves the right to require more presence in the office based on business needs, and requirements are subject to change with periodic reviews.

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.

Apply Now

Refine Your Search

service desk jobs in roseville ca

Service Desk Support, Specialist

IT Help Desk Specialist

IT Support Technician

IS Support Analyst I

Office Assistant

OFFICE TECHNICIAN (TYPING)

Front Desk / Medical Records

Desktop Support Technician Sacramento Area Supporting Kalesta facilities throughout the Sacramento and surrounding markets

Help Desk Technician I

Help Desk Specialist

Front Desk Lead

Front Office Supervisor - $26/hr-$26.50/hr

IT Support Specialist

Administrative Assistant

Front Desk Support

Student Assistant - Information Technology (IT) Service Desk- Hybrid

Patient Services Representative (Medical Receptionist)

Desktop Support Technician Senior

Front Desk Agent

Guest Service Agent

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