Job Summary
We're Hiring!
Patient Care Coordinator | Sales & Community Relations
Zinovations Aesthetics & Longevity Medicine
Milton, Georgia
This Is NOT a Receptionist Position
If you're looking for a job where you'll simply answer phones and schedule appointments, this isn't the position for you.
At Zinovations Aesthetics & Longevity Medicine, we're redefining aesthetics through regenerative medicine, advanced laser technology, hormone optimization, and personalized longevity care. We are a concierge practice dedicated to helping our patients age healthier, feel stronger, and look naturally refreshed.
We're seeking a polished, energetic, sales-minded professional who understands that exceptional patient care and business growth go hand in hand.
As our Patient Care Coordinator, you will be much more than the first impression of our practice—you will be a trusted guide for our patients and one of the most important revenue-generating members of our team.
If you're passionate about building relationships, following up with leads, educating patients, discussing treatment plans and financial options, and helping people confidently move forward with their care, we'd love to meet you.
Schedule
This position begins part-time with the opportunity to transition into a full-time leadership role as our practice continues to grow.
Schedule includes:
- Mondays
- Tuesday
- Thursdays
- Fridays
- One Saturday per month
Required Qualifications
- Minimum 2 years of proven sales experience
- Experience converting leads into paying clients
- Experience following up with consultations and nurturing prospective patients
- Confidence discussing treatment investments, financing, memberships, and payment options
- Excellent communication, customer service, and relationship-building skills
- Strong organizational and time-management skills
- Experience using CRM or patient management software
- A polished, professional appearance
- A concierge-level customer service mindset
Preferred Experience
- Medical aesthetics
- Plastic surgery
- Cosmetic dentistry
- Medical practices
- Wellness or longevity medicine
- Luxury hospitality
- High-end retail or concierge sales
Bilingual (English/Spanish) is a plus.
Primary Responsibilities
Sales & Patient Conversion
Your primary responsibility is helping prospective patients become lifelong patients.
Responsibilities include:
- Respond promptly to all new patient inquiries
- Manage every lead from initial contact through treatment completion
- Build trust through education and exceptional communication
- Follow up consistently with consultations and prospective patients
- Present treatment plans confidently and professionally
- Discuss pricing, financing options, memberships, and treatment packages
- Help patients make informed decisions about their care
- Meet monthly production and conversion goals
- Track patient communication within our CRM
- Maintain excellent documentation and follow-up systems
Concierge Patient Experience
- Welcome every patient with warmth and professionalism
- Deliver an exceptional luxury patient experience
- Coordinate appointments efficiently
- Confirm appointments and minimize cancellations
- Educate patients on treatment expectations and aftercare
- Build lasting patient relationships
- Encourage referrals and patient retention
- Ensure every patient feels valued and cared for throughout their journey
Community Relations & Marketing
- Represent Zinovations professionally within the community
- Build relationships with physicians, fitness studios, country clubs, wellness providers, and local businesses
- Participate in networking events, workshops, and open houses
- Assist with patient appreciation events
- Support social media by capturing photos, videos, and patient success stories when appropriate
- Help strengthen the Zinovations brand through community engagement
Performance Expectations
This is a performance-driven position.
Success is measured through Key Performance Indicators (KPIs), including:
- Lead response time
- Lead follow-up consistency
- Consultation-to-treatment conversion rate
- Monthly production goals
- Membership enrollments and renewals
- Treatment package conversions
- Patient retention and rebooking
- Appointment confirmation and reduction of no-shows
- CRM accuracy and documentation
- Patient satisfaction and concierge-level service
You'll receive ongoing coaching, support, and regular performance reviews. We believe accountability, consistency, and exceptional patient care are essential to success.
Who You Are
You are someone who:
- Loves connecting with people
- Enjoys sales because you believe you're helping people improve their lives
- Is comfortable discussing financial investments with professionalism and confidence
- Understands that consistent follow-up builds trust
- Takes ownership of your responsibilities
- Thrives in a fast-paced luxury environment
- Is dependable, organized, and proactive
- Enjoys working independently while collaborating with a team
- Wants to build a long-term career in regenerative aesthetics and longevity medicine
Compensation & Benefits
- Starting Pay: $26.00 per hour (based on experience)
- Monthly performance bonuses
- Commission opportunities based on treatment plan conversions, memberships, and patient retention
- Employee discounts on treatments and skincare
- Ongoing education and advanced clinical training
- Opportunity to transition into a full-time leadership role as the practice grows
Why Join Zinovations?
At Zinovations, we're building something different.
We believe aesthetics should enhance health—not chase trends.
Our mission is to help patients age healthier, feel stronger, and look naturally refreshed through regenerative aesthetics and longevity medicine.
We hire people with integrity, professionalism, and a passion for helping others.
We reward accountability, initiative, performance, and a commitment to delivering an exceptional patient experience.
If you're looking for a career where your work truly makes a difference—and where your success is recognized and rewarded—we'd love to meet you
Language
- English (Required)
- Bilingual Spanish highly desired
Physical Demands and Working Environment:
·The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Work is performed primarily in a standard front office and treatment office environment with extensive public contact and frequent interruptions. No phone calls to the office or personal visitors coming to the office. No smoking on premises. No personal cell phone use or texting at front desk. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight up to 30 lbs; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information; and see in the normal visual and hearing ranges with or without correction.
Zinovations is an EOE: Race/Color/Sex/Religion/National Origin/Sexual Orientation/Gender Identity/Vets/Disabilities.
Zinney Laser and Anti-Aging does not accept unsolicited resumes from search firms or agencies. Post-offer drug testing will be performed.
Job Type: Full-time
Pay: $26.00 per hour
Work Location: In person
