Top 13 Help desk Jobs in Roxboro Nc

Technology Support Specialist
Granville County Schools —Oxford, NC
- $3,658 - $5,662 a month
- Full-time
- Computer literacy
- Mid-level
- Office
11d
Service Desk Technician (Level I / Level II)
Dynamic Solutions Technology LLC —Butner, NC
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Bachelor's degree
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IT Deployment and Testing Technician
Software Technology Inc —Butner, NC
- Weekends as needed
- Computer science
- Computer Science
- Customer service
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Field Support Specialist - Raleigh- Durham, NC
Antech Diagnostics —Oxford, NC
- $64,000 - $70,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Ability to lift 50 pounds
- Continuing education credits
- Paid parental leave

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Technology Support Specialist

Granville County Schools -
Oxford, NC

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Job Details

Full-time
$3,658 - $5,662 a month
11 days ago

Qualifications

Computer operation
Family Educational Rights and Privacy Act (FERPA)
Information security compliance
Customer support ticket management
Ticketing system technical support

Full Job Description

Job Description:

POSITION TITLE

Technology Support Specialist

DEPARTMENT

Instructional Technology

FLSA STATUS

Non-Exempt

REPORTS TO

Technology Director

NUMBER OF MONTHS PER YEAR

WORKING CONDITIONS

Physical: Work is considered light physical work requiring the exertion of up to 25 pounds

Work Environment: Employees in this position are required to work in indoor and outdoor environments and come in direct contact with GCS staff, students and the public.

POSITION SUMMARY

This position is responsible for installing requested technology-related equipment in school and office locations, troubleshooting equipment problems, and repairing or arranging for the repair of faulty equipment. Work involves technical support and expertise concerning various types of technology-related hardware and software. Work also involves training for employees in the use of technology. This position must be able to use an online support ticket system to communicate, track, and document their tasks. They must be professional and work closely with co-workers, school administrators, and supervisors.

MINIMUM QUALIFICATIONS: EDUCATION/TRAINING

Minimum of 2-year college degree or graduation from a technical school preferred.
Minimum two years of experience operating an Apple OSX/iOS and/or PC computer hardware and software, including operating systems and common applications.
Minimum one year of experience and/or equivalent training operating computers and software in a networked environment.
Understands FERPA, COPPA, and CIPA Compliance.
Must possess a personal vehicle for use during work hours.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Installs district-approved hardware, software, peripherals, and other related technology tools.
Troubleshoots and repairs approved technology in the schools and district facilities.
Maintains accurate reporting of work performed using the district-approved ticket tracking system.
Trains users on the use of technology.
Installs and sets up educational and administrative software for users.
Distributes and coordinates the rollout of student and staff devices within the schools.
Coordinates the collection and upgrades to student and staff devices at the end of each school year.
All other duties as assigned by the Director of Instructional Technology or the Technology Project Manager

KNOWLEDGE, SKILLS AND ABILITIES

Working knowledge of computer hardware and common software applications
Working knowledge of common computer and device operating systems
General knowledge of networking concepts
Critical thinking and problem-solving skills
Ability to interpret and convey technical information to a non-technical audience
Ability to manage multiple priorities
Ability to maintain confidentiality in all aspects of the job
Ability to recognize the importance of safety in the workplace, follow safety rules, practice safe work habits, utilize appropriate safety equipment, and report unsafe conditions to the appropriate supervisor.
Possess an operating knowledge of network test and diagnostic equipment.
Ability to systematically determine the source of technology-related problems and take appropriate actions
Ability to maintain complete and accurate records
Ability to establish and maintain effective working relationships as necessitated by work assignments. Communicate effectively with all levels of technology users.

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help desk jobs in roxboro nc

Technology Support Specialist

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