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MHN Desktop Administrator
Marshall Health Network —Huntington, WV
- Computer science
- Computer Science
- Mid-level
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MHN Desktop Administrator

Marshall Health Network
Huntington, WV

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Job Details

2 days ago

Qualifications

Cloud identity and access management (IAM)
IT user and group management
GPO
Laptop (troubleshooting support)
Automating deployment processes
Virtualization tools
Computer hardware
Desktop (troubleshooting support)
Azure AD
UEM
Productivity software
Desktop administration
Identity & access management

Full Job Description

Desktop Administrator

Marshall Health Network, Inc.

Position Summary

Marshall Health Network is seeking a Desktop Administrator to support and enhance our end-user computing environment. Reporting to the Director of IS Service Management, this role is responsible for the administration, standardization, deployment, and lifecycle management of desktops, laptops, and other endpoint devices across the organization.

This position plays a key role in delivering a secure, consistent, and high-quality technology experience for clinicians and staff. The Desktop Administrator will collaborate closely with Service Desk, Clinical Informatics, Security, and Infrastructure teams to ensure reliable endpoint operations and continuous improvement.

Key Responsibilities

Serve as a technical lead for endpoint management, including desktops, laptops, virtual desktops, and select mobile devices
Administer and support endpoint management platforms (e.g., Intune and related tools)
Develop and maintain standard device configurations, security baselines, and deployment processes
Manage endpoint patching, OS upgrades, and device lifecycle (including Windows 10/11 environments)
Test and validate applications, drivers, and updates prior to deployment
Partner with Information Security to maintain endpoint protection, encryption, and compliance standards
Support identity and access integrations (Active Directory, Entra ID, device-based policies)
Automate provisioning, onboarding, device replacement, and offboarding processes
Act as an escalation point for complex endpoint and desktop-related issues
Collaborate with Service Desk to improve support workflows and documentation
Maintain accurate inventory, licensing alignment, and technical documentation
Assist with audits and compliance efforts related to endpoint management
Provide training and guidance to support teams as needed

Requirements:

Qualifications

Education

Associate degree in Information Technology, Computer Science, or related field, or equivalent experience required
Relevant Microsoft or endpoint management certifications preferred

Experience

Minimum of three (3) years supporting enterprise end-user computing environments
Healthcare IT experience preferred

Technical Skills

Strong knowledge of Windows 10/11 and endpoint lifecycle management
Experience with endpoint management tools (e.g., Intune, imaging and deployment solutions)
Working knowledge of Active Directory and Entra ID
Familiarity with Group Policy and endpoint security configurations
Scripting experience (e.g., PowerShell) for automation and reporting
Experience supporting virtual desktop environments (e.g., AVD, Citrix, Windows 365)
Strong troubleshooting skills across hardware, OS, and applications
Proficiency with Microsoft Office products

Additional Skills

Strong communication and customer service skills
Ability to work effectively with both technical and non-technical users, including clinical staff
Ability to manage multiple priorities in a fast-paced healthcare environment

Working Conditions & Physical Requirements

Ability to lift or move items up to 35 pounds
Frequent computer use and keyboarding
Ability to move between work locations as needed
Visual and manual dexterity required for technical tasks

Apply Now

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Desktop Administrator

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