Description:
Basic Function
Manages the sales and marketing function in an Aaron’s store. Major emphasis on telephone and floor sales, direct marketing, new customer growth, customer service program, and store merchandising.
Reporting
Reports direct to the General Manager
Primary Responsibilities
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The acquisition and maintenance of customers
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Setting weekly and monthly sales goals and staging products
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Update goal board daily
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Ensure execution of the sales “Flow,” including telephone sales and showroom sales
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Ensure execution of the YES Program of Customer Service
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Generate new business through apartment community/business accounts
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Create and implement marketing strategies in the community to general new sales
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Ensure that the showroom floor is merchandised as per guidelines
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Ensure that all merchandise is accurately prices
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Ensure compliance on the No-Holes Policy
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Perform routine service calls and product exchanges (per first up system)
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Handle service issues for customers immediately
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Resolve customer opportunities immediately
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Assist General Manager with product ordering, including planning for future sales and events
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Clean and certify merchandise in the Quality Assurance Center for all items personally returned
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Responsible for maintaining the store’s warehouse in a neat and orderly manner
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Confirm customers identification, collect money, and obtain customers’ signature on lease agreements
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Review and close lease agreements (per first up system)
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Monitor and ensure efficient operation for the Quality Assurance Center
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Assist General Manager in stock balancing
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Other tasks assisted by management
CSR First Ups
When Needed-Completion of Lease Order From: In Store, Location of Lease Agreement Merchandise, Merchandise Loaners, Pay-Outs Flow Process, Service Returns to customers, Showroom: Lamps (Replace Bulbs)
Daily-Merchandising the Floor, Rug Doctor Steam Cleaner: Water Container, Sales Flow, Showroom: Tile Floor Sweeping
Monthly-Rug Doctor Steam Cleaner: Clean Screen
When Used-Jewelry Cleaner
Requirements:
Position Requires
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Position routinely requires lifting, loading, and “dollying” merchandise 50-300 pounds.
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The skills to effectively perform all functions of the store
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High Energy Level
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Professional appearance
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Good computer knowledge
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Demonstrated selling skills
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Good communication and interpersonal skills
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Knowledge of merchandising techniques
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Good driving skills
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Excellent telephone etiquette
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General product knowledge
Licensure and Background Requirements
Satisfactory MVR (driving record), DOT physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid driver’s license, and compliance with the Company’s Driver Qualification Policy.
