Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Care Coordinator II to join our Adult Community Clinical Services (ACCS) team and help advance our mission of empowering people to live healthier, more fulfilling lives.
What We Offer:
- Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
- Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
- Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
- Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
- Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
- Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.
What You Will Do:
- Oversee the clinical operations of an assigned ACCS Integrated Team and associated Group Living Environments while coordinating high-quality, person-centered care for individuals served.
- Complete comprehensive clinical assessments and develop individualized treatment and recovery plans in partnership with each individual and the multidisciplinary team.
- Provide direct clinical interventions and perform functions reserved for a Licensed Practitioner of the Healing Arts in accordance with ACCS contract requirements.
- Provide clinical modeling, consultation, and oversight to outreach and residential direct-care staff, reinforcing consistent interventions and fidelity to each individual's treatment plan.
- Coordinate behavioral health, medical, substance-use, housing, benefits, and community-based services to support recovery, stability, human rights, and successful community integration.
- Monitor clinical progress, emerging risks, and changing needs; guide timely interventions and collaborate with program leadership and internal or external providers when urgent concerns arise.
- Ensure treatment plans and clinical interventions reflect trauma-informed, recovery-oriented, evidence-based, and culturally responsive practices.
- Maintain compliance with Massachusetts Department of Mental Health, ACCS, funding-source, contractual, clinical, and agency requirements.
- Complete and review clear, accurate, timely clinical documentation and electronic health records that meet all ACCS and DMH standards.
- Participate in team communication, case consultation, meetings, quality-improvement activities, and other responsibilities assigned by program leadership.
Who You Are:
- Master's degree in a mental health-related field required.
- Current clinical licensure that meets LPHA requirements, such as LCSW, LICSW, or LMHC, required.
- At least two years of experience in the human-services field required.
- Knowledge of comprehensive assessment, treatment planning, clinical intervention, care coordination, and the functions and responsibilities of an LPHA.
- Knowledge of the relationship between mental health and medical conditions and systems, substance use, care management, recovery principles, evidence-based practices, and trauma-informed treatment.
- Commitment to individual empowerment, growth, informed choice, human rights, dignity, and successful community integration.
- Ability to provide clinical guidance and oversight to multidisciplinary outreach and residential teams without formal personnel supervisory responsibility.
- Strong clinical judgment, collaboration, interpersonal, verbal, and written communication skills, with the ability to work effectively with individuals, families, providers, and colleagues from diverse backgrounds.
- Strong organization, time-management, prioritization, documentation, computer, and electronic health record skills, including the ability to respond effectively to urgent needs and frequent interruptions.
- Ability to work across assigned Integrated Team and residential program settings and meet the physical requirements of the role, with or without reasonable accommodation.
We Hire for HEART!
Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you’re ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we’d love to hear from you.
Salary Range: $65,000-$78,000
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
