Company Overview:
NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 86 Employee Net Promoter Score. For more information, visit: NWN.ai.
Responsibilities:
The Consultant Engineer role is responsible for the configuring, installing, troubleshooting and repairing offerings technical solutions for our customers.
Essential, key job responsibilities for this role include, but are not limited to:
Design, deployment, configuration, troubleshooting and migration of Juniper Networks solutions, including knowledge of JunOS, Juniper Mist deployment methodologies, and advanced to expert knowledge of Juniper Route/Switch and Wireless Solutions.
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Responsible for work assignments from Project Managers and/or technical leaders
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Work with and develop expertise in many enterprise data infrastructure products from one or more of the following vendors: Juniper, Aruba, Cisco, Palo Alto, Meraki, Fortinet
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Consistent, accurate and timely tracking of client work, service calls, and related documentation including daily timesheets.
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Meeting the billable/chargeable targets set by the company. Billable and chargeable time should consist of assessments, planning, design, configuration, installation, and support of the solutions offered by the practice.
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Attending seminars as requested by the Professional Services Management Team.
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Travel: To Customer sites as needed. Access to a vehicle is required.
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Interact with clients to resolve any issues before, during, or after service engagements.
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After hours/weekend trouble escalations and scheduled work when needed.
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Provide continued input to management regarding new ideas and concepts to improve overall quality of service to our clients and partners.
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Acquire technical certifications per training plan.
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Support presales with solution scoping
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Offering development, validating new solutions and creating technical runbooks
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Mentoring junior technical resources
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Other responsibilities as assigned.
Qualifications:
The following are minimum qualifications and requirements required for this role:
The following qualifications are ideal, but not required:
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Bachelor’s degree preferred.
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At least one major vendor certification (JNCIP-ENT, JNCIE-ENT, JNCIP-MistAI, CCNP, CCIE, PCNSE, Aruba Professional or Expert)
At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!
All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.
NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.
