Top 961 Support specialist Jobs in Sacramento, Ca

Service Desk Support, Specialist
Blue Shield of California —El Dorado Hills, CA
- $32.05 - $44.88 an hour
- 8 hour shift
- Hybrid work
- Background check
- Azure
- Pass drug screening
- Paid time off
- Work from home
1d
IT Help Desk Specialist
SitelogIQ —Sacramento, CA
- $28 - $36 an hour
- Hybrid work
- Computer Science
- Office
- 1 year
- Paid holidays
- Disability insurance
Quick Apply
4d
Technology Support Specialist
Eskaton Properties Incorporated —Carmichael, CA
- $30 - $35 an hour
- Call employer
- Current TB test
- Pass drug screening
- HIPAA
- 401(k) matching
Quick Apply
Student Support Specialist
Los Rios Community College District —Sacramento, CA
- $5,985.05 - $7,875.93 a month
- 8 hour shift
- Management
- Mid-level
- Office
- Paid holidays
- Health insurance
13d
Credentialing Specialist - Remote - Nationwide
Vituity —Sacramento, CA
- $22.05 - $27.01 an hour
- Online Application
- Remote
- Microsoft Outlook
- Customer service
- English
- Profit sharing
- Wellness program
8d
Operations Support Specialist
Maxim Healthcare —Sacramento, CA
- $23 an hour
- Full-time
- HIPAA
- Office
- Administrative experience
- Profit sharing
- Commuter assistance
Quick Apply
13d
Leave Specialist - REMOTE
Ryder System —Sacramento, CA
- $55,000 a year
- Full-time
- Remote
- Microsoft Excel
- Mid-level
- Analysis skills
- Disability insurance
- Health insurance
Intake Specialist
Pacific Clinics —Sacramento, CA
- $70,304 - $84,419 a year
- Weekends as needed
- LMFT
- Licensed Clinical Social Worker
- Adults
- Health insurance
- Dental insurance
Claims Training Specialist
CorVel Corporation —Folsom, CA
- $77,960 - $120,368 a year
- Full-time
- Remote
- Classroom
- Computer literacy
- HIPAA
- Health savings account
- Disability insurance
Quick Apply
Critical Intervention Specialist
CBEM LLC —Sacramento, CA
- $72,510.98 a year
- Full-time
- Experience working with individuals with developmental disabilities
- Master of Social Work
- Mid-level
- Travel reimbursement
- Paid holidays
Education Specialist
REX AND MARGARET FORTUNE SCHOOL OF EDUCATION —Sacramento, CA
- $63,403 - $90,424 a year
- Full-time
- Management
- Experience working with individuals with disabilities
- Teaching Certification
7d
Apprenticeship Recruiter & Outreach Specialist
WECA —Mather, CA
- $30 - $33 an hour
- Weekends as needed
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
- Travel reimbursement
- Health insurance
Quick Apply
Dental Assistant Telephone Inquiry Specialist
Wollborg Michelson Recruiting —Rancho Cordova, CA
- $19.72 - $20.00 an hour
- Temporary
- Background check
- Anatomy knowledge
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
4d
Specialist II, Neurosurgery
Aesculap Inc —Sacramento, CA
- $85,000 - $105,000 a year
- Full-time
- Inventory management
- Pass drug screening
- Mid-level
- Health insurance
- 401(k)
Licensed Professional Counselor
Headway —California
- Up to $117.73 an hour
- Remote
- Private practice
- Master's degree
- Senior level
Peer Support Specialist
Fourth and Hope —Woodland, CA
- From $23 an hour
- Part-time
- Residential
- Outpatient experience
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
ROUTING SPECIALIST
GENERAL PRODUCE DISTRIBUTION COMPANY, LLC —Sacramento, CA
- $24 - $28 an hour
- Full-time
- Inventory management
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Licensed Professional Counselor
Headway —Sacramento, CA
- Up to $117.73 an hour
- Remote
- Private practice
- Master's degree
- Senior level
IT Specialist
Wilson Construction Co. —Rancho Cordova, CA
- $33 - $38 an hour
- Full-time
- Pass drug screening
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
11d
ADA Document Remediation Specialist
Luhdorff & Scalmanini Consulting Engineers —Woodland, CA
- $75,000 - $85,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Mid-level
- Profit sharing
- Health insurance
Quick Apply

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Service Desk Support, Specialist

Blue Shield of California -
El Dorado Hills, CA

Apply Now

Job Details

Full-time
$32.05 - $44.88 an hour
1 day ago

Benefits

Paid time off
Work from home

Qualifications

Project reporting
Knowledge management
Managing technical support teams
Network troubleshooting
Azure
Process audits
Team supervision
Managing teams in a customer support role
Standard Operating Procedures (SOPs) implementation
Incident report management
Staff scheduling
Incident management software
Team scheduling
Microsoft Exchange
Metrics Reporting
Mid-level
Incident Escalation
User training (technical support)
Employee attendance management
IVR
Email configuration (technical support)
Productivity software support
Desktop (troubleshooting support)
Incident management operations support
Customer support ticket management
Customer service knowledge base
User guides
ServiceNow
Productivity software
1 year

Full Job Description

Service Desk Support, Specialist

The IT Service Desk we deliver Customer Excellence Focused Support to our end users by Leveraging cutting-edge technology with our IT Service Management products and self-service/automated solutions for our customers. The Service Desk Support Analyst will report to the IT Supervisor. In this role you will be responsible for the remote support to users with technical problems and information technology issues involving computers and network services in an advanced network environment. Provides support (via telephone and chat), diagnostics and troubleshooting of computers, network services and related peripherals to local and remote access users. Provides end-user support and general training in the use of various software packages and in-house developed software. Provides ticket status updates and metric reports to management. Develops, documents, implements, and audits standard operating procedures and customer service guidelines relating to Service Desk IT support. Able to function independently and produce results that meet standards of quality, timeliness, and accountability. Minimal supervision and general direction. Performs work that is varied and moderately complex. Implements designs or approaches developed by others following knowledgebase procedures. Ability encompasses broad knowledge of concepts, practices, and procedures within particular field of specialization.

Your Work

In this role, you will:

Monitoring daily ASA while attempting to keep it below 3:00 minutes (goal of 2:00 minutes).
Creating Shifts and Daily Schedule which includes scheduled PTO, techs calling in sick, or for any other reason a tech would not be able to make it into work.
Monitoring and maintaining the Help Desk Calendar, SD PTO mailbox, SD Tech Training mailbox, and IT SD - Training Class Access Issues mailbox. This includes:
Provide escalation support for Priorities and VIP’s
Monitoring Incident & Request Queues. Monitor and make sure all SD queues are worked within set SLA / OLA.
Team Meetings & Training. Oversee the planning and scheduling of weekly team meetings. Ensure the review of new, updated, and old processes.
Lead line and assisting techs. Monitor Lead Line to assist technicians
Knowledge Base Assistance. Assist in creating knowledge base articles.
Reports & Improvements. Run and deliver monthly status reports for all metrics.
Other Lead Duties and Responsibilities. Ensure the Service Desk floor is being run as efficiently and smoothly as possible.

Your Knowledge and Experience

Associate degree or equivalent experience preferred.
1 – 2 years of prior Service Desk experience in a high volume IVR based call center preferred.
Knowledge of Active Directory, Microsoft Exchange Admin Console, Azure, Service Now.
Basic knowledge and troubleshooting of Microsoft Office 365 applications.
MAC experience would be preferred but not required.
Experience leading teams preferred

Hybrid

This role requires employees to be in - office based on our hybrid workplace model, balancing purposeful in - person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.

#LI-CP4

ABOUT THE TEAM
About Stellarus and the Ascendiun Family of Companies

Stellarus, launched in January 2025, is designed to scale innovative healthcare solutions that support customers in creating a health care experience deserving of their family, friends, and neighbors.

Stellarus is part of a family of organizations that is overseen by a nonprofit corporate entity named Ascendiun. The Ascendiun Family of Companies also includes Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan and Altais, a clinical services company.

Stellarus’ vision is to empower its customers to create a healthcare experience that is worthy of their family, friends, and neighbors. Stellarus’ objective is to offer innovative, modern, scalable solutions that challenge the health care status quo. This very closely aligns with Blue Shield of California’s vision by using innovation to improve quality, affordability, and experience for members.

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Our Values:

At Stellarus, our core values of agility, trust, drive, courage and service shape our approach to developing innovative product offerings.

Our Workplace Model:

We believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility - providing clear expectations while respecting the diverse needs of our workforce. Our workplace model is designed around intentional in-person interaction, collaboration, connection, creativity and flexibility:

For most teams, this means coming into the office two days per week.
Employees living more than 50 miles from an office location, out of state employees, and employees in certain member-facing roles should work with their manager to determine in-office time based on business need.
For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.

The Company reserves the right to require more presence in the office based on business needs, and requirements are subject to change with periodic reviews.

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.

Apply Now

Refine Your Search

support specialist jobs in sacramento, ca

Service Desk Support, Specialist

IT Help Desk Specialist

Technology Support Specialist

Student Support Specialist

Credentialing Specialist - Remote - Nationwide

Operations Support Specialist

Leave Specialist - REMOTE

Intake Specialist

Claims Training Specialist

Critical Intervention Specialist

Education Specialist

Apprenticeship Recruiter & Outreach Specialist

Dental Assistant Telephone Inquiry Specialist

Specialist II, Neurosurgery

Licensed Professional Counselor

Peer Support Specialist

ROUTING SPECIALIST

Licensed Professional Counselor

IT Specialist

ADA Document Remediation Specialist

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