Job Description: Innkeeper & Wedding Coordinator
Position Overview
Location: St. Augustine, Florida
Reports To: General Manager / Owner
We are seeking an energetic, hands-on Innkeeper & Wedding Coordinator to oversee daily operations and lead event execution for our elegant, historic Bed and Breakfast properties in the heart of downtown St. Augustine.
This key dual-role requires an upbeat hospitality professional who can seamlessly transition between high-level property management and meticulous wedding coordination. The ideal candidate possesses a strong background in hospitality operations, a passion for sales and event planning, and a deep commitment to delivering an exceptional, memorable guest experience.
Our three unique, historical properties are located in the heart of the St. Augustine historic district, offering guests the very best value around. Affordable, quaint, and charming, our Team takes pride in providing an exceptional and memorable guest experience.
This is a fantastic opportunity for a motivated, hands-on, upbeat, energetic person to work in a year-round, seasonally changing business.
Core Responsibilities
1. Leadership & Daily Operations
- Team-First Approach: Lead by example with a selfless attitude, jumping into any department (including front desk, housekeeping, or kitchen) to support staff and ensure smooth operations.
- Staff Management: Assist the General Manager with staff recruiting, training, professional development, weekly scheduling, payroll, and performance evaluations.
- Kitchen Support: Maintain a hands-on approach by assisting with or cooking basic breakfast dishes following established recipes during low-occupancy periods or in the absence of the primary cook.
- Financial & Administrative Management: Optimize profitability by analyzing departmental budgets, managing expenses, and overseeing inventory/supply levels for Food & Beverage and room amenities.
- Systems & Admin: Utilize the property management system (PMS), Microsoft Office, Google Suite, and third-party booking platforms (Expedia, Booking.com) to execute reservations and daily reports.
2. Guest Relations & Front Desk Operations
- Guest Engagement: Create a warm, welcoming atmosphere; proactively anticipate guest needs, solicit feedback, and resolve inquiries with clear, professional language.
- Front Desk Excellence: Accurately manage check-ins/check-outs, answer inquiries via phone and email, and provide local concierge recommendations for dining and historic attractions.
- Reputation Management: Monitor and professionally respond to guest reviews across platforms including TripAdvisor, Booking.com, Expedia, Facebook, and Google.
3. Property & Quality Assurance
- Housekeeping & Inspections: Perform daily inspections of guest rooms and public spaces to maintain impeccable cleanliness and presentation standards.
- Maintenance & FF&E: Identify and document maintenance issues; monitor progress on capital projects and furniture, fixtures, and equipment (FF&E) conditions.
- Compliance: Enforce regulatory, safety, and quality assurance standards; promptly report accidents or unsafe conditions.
4. Wedding & Event Management
- Sales & Inquiries: Spearhead all on-site weddings, elopements, and vow renewals. Respond rapidly to inquiries, conduct property tours, and secure signed contracts within days of booking.
- Event Coordination: Act as the personal coordinator for couples, guiding them through timelines, floor plans, vendor coordination, and day-of execution from setup to breakdown.
- Vendor & Community Relations: Manage relationships with established vendors for timely orders; network within the local community and attend industry trade shows to promote the property.
- Business Development: Identify new event opportunities and analyze sales trends to provide regular performance reports to senior management.
Workplace Culture & Expectations
- Professionalism: Maintain a polished presentation, high ethical standards, and absolute confidentiality regarding proprietary information.
- Drama-Free Workplace: We cultivate a respectful, collaborative environment. Bullying, verbal abuse, or malicious gossip will not be tolerated and are grounds for disciplinary action up to termination.
- Schedule Flexibility: Must be willing to work a flexible schedule tailored to seasonal occupancy, including mornings, evenings, weekends, holidays, and post-hours emergency response.
Qualifications & Requirements
Experience & Skills
- Background: Proven experience as a Manager, Innkeeper, or Event Coordinator within a hotel, boutique inn, B&B, or luxury resort setting.
- Event Expertise: Strong understanding of wedding traditions, etiquette, and event management best practices.
- Technical Proficiency: Experience with Microsoft Word/Excel, Gmail, Google Workspace, and digital marketing/social media platforms.
- Personal Attributes: Outgoing, self-motivated personality with a passion for storytelling, fun, and creating guest adventures.
Physical & Regulatory Requirements
- Ability to easily ascend and descend stairs across a 3-story historic property (no elevator available).
- Ability to stand or walk for extended periods, and lift/move objects up to 50 lbs without assistance.
- Possession of, or ability to obtain, a ServSafe Certification within 30 days of hire.
- Ability to complete the Florida Alliance to End Human Trafficking Training within 30 days of hire.
Pay: $17.00 - $20.00 per hour
Benefits:
- Flexible schedule
- Professional development assistance
Work Location: In person
