As part of our total benefit package, Macomb County proudly offers medical, dental, and vision coverage, with no monthly premium to employees for single, two (2) person or family coverage. Health care, dental and vision benefits are effective the first day of employment.
CLASSIFICATION TITLE:
Case Manager-Outpatient
SALARY:
$50,007.10 - $64,680.01
DEPARTMENT:
Community Mental Health
Opening Date:
08/10/2026
Closing Date:
08/22/2026 12:00 a.m.
FLSA STATUS: Non-exempt - overtime pursuant to Collective Bargaining Agreement
EMPLOYMENT RELATIONSHIP: Just cause subject to probationary period
CURRENT HOURS AND STARTING TIME: Full-time (37.5 hours per week) position. The current start time for this position is 8:30 a.m.
GENERAL SUMMARY
Under direction, provides direct service to individuals served, family members, and designated others. Utilizes a Person-Centered process and Family Centered Practice Concepts. Coordinates, consults, and provides liaison work with physical health care providers and other agencies. Implements program goals and activities in keeping with program philosophy. Contributes expertise from professional discipline to team planning and treatment processes.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Performs direct clinical services, including, telephone screening of referrals, assessments of adults, crisis intervention, treatment plans, case management, group therapy and short-term treatment interventions.
Performs indirect clinical services, including, case documentation following Macomb County Community Mental Health (MCCMH) policies and procedures
Participates in case consultation to confirm diagnosis and to make the most suitable, least restrictive clinical recommendations, and assists the individual and/or family in obtaining appropriate programs and resources.
Maintains accurate and up-to-date clinical documentation, including assessments, progress notes, treatment plans, and closings.
Ensures administrative paperwork is accurate and up to date, including, Staff Activity Logs, statistical reports, attendance, mileage reports, and case lists.
Completes and maintains MCCMH and Department of Mental Health statistical reports.
Participates in agency and system staff meetings, and jail diversion and/or court meetings.
Maintains appropriate contact with hospitals, agencies, and other service providers to coordinate the care and referrals of individuals served, and acts as liaison for the individual’s needs.
Requests appropriate authorizations for services provided; ensures service authorizations are current, monitors utilization of services, and requests re-authorization or continuations.
Serves on MCCMH or community-based committees.
Measures the effectiveness of interventions to determine outcomes and identify the needs of the person served.
Operates an automobile while performing assigned job duties.
Performs related duties as assigned.
QUALIFICATIONS
Required Education and Experience
Bachelor’s Degree from an accredited college or university in Psychology, Social Work, Special Education, Counseling or other mental health related field
Must meet qualifications as specified in the Michigan Department of Health and Human Services (MDHHS) Prepaid Inpatient Health Plan (PIHP)/Community Mental Health Services Programs (CMHSP) Qualifications per Medicaid Services as a Qualified Mental Health Professional (QMHP);
Individual with specialized training (including fieldwork and/or internships associated with the academic curriculum where the student works directly with persons receiving mental health services as part of that experience) or one (1) year of experience in treating or working with a person who has mental illness; and is a psychologist, physician, educator (with a degree in education from an accredited program), social worker, physical therapist, occupational therapist, speech-language pathologist, audiologist, registered nurse, therapeutic recreation specialist, licensed or limited licensed professional counselor licensed/limited-licensed professional counselor, licensed or limited licensed marriage and family therapist, or a licensed physician’s assistant; or
A human services professional with at least a bachelor’s degree in a human services field
Preferred Education and Experience
Master’s Degree from an accredited college or university in Psychology, Social Work, Special Education, Counseling or other mental health-related field
A minimum of one (1) year experience working in a behavioral health setting
Required Licenses or Certifications
Possession of required state licensure appropriate to position and ability to meet privileging and credentialing guidelines
Possession of a valid Michigan driver’s license and operable, insured automobile for authorized travel
Preferred Licenses or Certifications
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES
Knowledge of:
Applicable computer applications
Michigan Mental Health Code and its rules and regulations
Various disciplines and assessment tools utilized by each discipline
Working understanding on practices for adherence to Medical Services Administration (MSA) Medicaid policies and procedures
Techniques to de-escalate/interact in potentially dangerous situations
Skill in:
Using good professional judgment for the welfare and safety of our persons served
Excellent organizational skills with the ability to manage multiple priorities
Analyzing information and completing reports
Ability to:
Collaborative: Approaches all situations with a teamwork and solution focused mindset demonstrated through active participation in meetings, volunteering to assist teammates and other departments as appropriate. Examples include participation in internal and external committees, subcommittees, process improvement groups or other multi-organizational initiatives.
Accountable: Takes ownership and empowers others to do the same as evidenced by identifying solutions and acting on job responsibilities and organizational objectives, daily.
Respectful: Treats people with dignity while honoring individual differences demonstrated through use of positive and encouraging statements and/or interactions to, about and/or with colleagues and persons served; evidenced by supervisor observation, feedback from other department staff and leadership
Engages effectively with diverse communities; interact with people in an inclusive manner that respects cultural and socio-economic differences
Work in an environment which embraces the county’s Dignity Campaign
Effectively speak, write, and understand the English
Effectively speak, write, and understand a language other than English is preferred
Understand and carry out oral and/or written instructions
Accurately organize and maintain paper documents and electronic files
Maintain the confidentiality of information
Work independently
WORK ENVIRONMENT/CONDITIONS
The work environment and exposures described here are representative of those an employee encounters while performing the essential functions of this job.
N/S=Never/Seldom O=Occasionally F/C= Frequently/Continuously
Work Environment:
Office or similar indoor environment: F/C
Outdoor environment: N/S
Street environment (near moving traffic): N/S
Construction site: N/S
Confined space: N/S
Exposures:
Individuals who are hostile or irate: O
Individuals with known violent backgrounds: O
Extreme cold (below 32 degrees): N/S
Extreme heat (above 100 degrees): N/S
Communicable diseases: N/S
Moving mechanical parts: N/S
Fumes or airborne particles: N/S
Toxic or caustic chemicals, substances, or waste: N/S
Loud noises (85+ decibels): N/S
Blood Borne Pathogens: N/S
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
N/S=Never/Seldom O=Occasionally F/C= Frequently/Continuously
Demand :
Balancing on even or uneven surfaces/ground: N/S
Bending (forward or backward bending at the waist): N/S
Climbing up or down stairs, ladders, scaffolding and platforms: N/S
Crawling (moving about on hands and knees): N/S
Inspecting in confined spaces: N/S
Digging: N/S
Driving on sealed and unsealed roads: O
Grasping, gripping, holding, clasping with fingers or hands: F/C
Kneeling to work at low levels: O
Manual Dexterity (fine finger movements i.e., keyboard operating, writing): F/C
Lift/Carry/Move objects from one level/position to another:
Up to 10 pounds: O
Up to 50 pounds: N/S
More than 50 pounds: N/S
Over 100 pounds: N/S
Push/Pull objects away from or towards the body: O
Reaching overhead (arms raised above the shoulder) or forward reaching (arms extended): O
Sitting in a seated position during the task performance: F/C
Standing in an upright position without movement: F/C
Walking considerable distances in the facility on multiple surfaces: N/S
Running considerable distances in the facility on multiple surfaces: N/S
GENERAL REQUIREMENTS AND DISCLAIMERS
Complies with P.A. 390, as amended, known as the State’s Emergency Management Act and the County’s Emergency Management resolution as well as all related plans, policies and procedures covered by those statutes.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment amongst other possible accommodations.
The American Federation of State, County and Municipal Employees (AFSCME) Local 411 bargaining unit represents this position. Therefore, there may be contract language which could require consideration in the selection process.
GRANT OR EXTERNALLY FUNDED POSITION – This position will continue only if sufficient grant or external funds are provided.
