Top 19 Help desk Jobs in Saint Cloud Mn

Customer Service Technical Specialist
Wolters Kluwer —Saint Cloud, MN
- $57,400 - $98,350 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Commuter assistance
- Paid parental leave
Help Desk Analyst II
Scipi Companies —Saint Cloud, MN
- $29 - $35 an hour
- Clean driving record
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
6d
Help Desk Technician II
CWMF Corporation —Waite Park, MN
- $23.30 - $35.00 an hour
- Full-time
- ERP systems
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
Associate Customer Service Technical Specialist
Wolters Kluwer —Saint Cloud, MN
- $47,600 - $81,250 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Commuter assistance
- Paid parental leave
IT HELP DESK TECHNICIAN
Sand Companies —Waite Park, MN
- $18 - $21 an hour
- Full-time
- Background check
- Clean driving record
- Microsoft Access
- Health savings account
- AD&D insurance
Quick Apply
6d
Technical Support Rep 1- Customer Service
PARK INDUSTRIES INC —Saint Cloud, MN
- $22 - $27 an hour
- Full-time
- Hybrid work
- Office
- High school diploma or GED
- Assembly
- Health savings account
- Health insurance
Quick Apply
3d
Technical Support Scientist II
CEDENT —Saint Cloud, MN
- Monday to Friday
- Background check
- Pass drug screening
- Mid-level
Support Technician Level 1
SURFTHING LLC —Annandale, MN
- $23 - $27 an hour
- 8 hour shift
- Windows
- Organizational skills
- 1 year
- Paid holidays
- Health insurance
Quick Apply
IT Desktop Support Technician
Axiom Technologies —Santiago, MN
- Part-time
- Mid-level
- Windows
- Travel
Technical Trainer
PARK INDUSTRIES INC —Saint Cloud, MN
- $55,620 - $71,585 a year
- Full-time
- Hybrid work
- Classroom
- Mid-level
- Electrical experience
- Health savings account
- Paid holidays
Quick Apply
Traveling Technical Support Analyst
Chemtrade —United States
- $80,000 - $85,000 a year
- Full-time
- Mid-level
- 3 years
- Travel
- Health insurance
- Dental insurance
VistA Technical Subject Matter Expert (SME) - Tier 2 Support (Remote)
Govcio LLC —United States
- $140,000 - $150,000 a year
- Full-time
- Remote
- 11+ years
- Bachelor's degree
- Mentoring
4d

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Help Desk Analyst II
Scipi Companies —Saint Cloud, MN
User Support Services: deliver user training, develop instructional materials, and provide onsite technical support across multiple locations as needed.
$29 - $35 an hour
Quick Apply
6d
Customer Service Technical Specialist
Wolters Kluwer —Saint Cloud, MN
BA/BS degree in Computer Science, BCIS or related field or equivalent work-related experience. Collaborates with others to provide post-sale technical support…
$57,400 - $98,350 a year

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MedBen —Newark, OH
Associate degree in computer science or related field, required. Four-year degree in Computer Science or related field, preferred.
Quick Apply
IT Support Specialist
Surge Staffing —Columbus, OH
Assist business customers with telephone, email or trouble ticket enquiries to resolve or escalate IT systems issues and problems.
$50,000 a year
Quick Apply
14d

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Customer Service Technical Specialist

Wolters Kluwer -
Saint Cloud, MN

Apply Now

Job Details

Full-time
$57,400 - $98,350 a year

Benefits

Commuter assistance
Paid parental leave
Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Parental leave
Vision insurance

Qualifications

Operating systems
Public Cloud
Customer support

Full Job Description

Job Description Summary

Requires working knowledge of technical customer service concepts and principles applies general knowledge of business and industry practices. Understands key business drivers and builds knowledge of the company, processes and customers. Under a moderate level of guidance, responsible for solving moderately complex problems following established policies and procedures. Collaborates with others to provide post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services. May provide remote technical and application support to customers, by phone and/or remote system access. Understands related issues presented by clients and can correlate issues quickly to products. Resolves unique or complex inquiries by researching technical publications, product guides and by working independently on common inquiries. May assist in testing products prior to product releases. Plans own work and adjusts efforts to meet goals. Supports the achievement of goals through own personal efforts.

Job Description

The Customer Service Technical Specialist is responsible for providing support through various service channels: telephone, E-mail, Chat and Web Ticketing. The Customer Service Technical Specialist receives and documents and resolves customer inquiries and problems with the use of Consumer Compliance software products, educates customers on products and services and matches product benefits with customer needs. This position is directly accountable for the customer’s support experience as they contact Support Line with questions and issues. This position must use the endorsed tools by entering CRM information timely, accurately and completely. Participation in a team environment is heavily relied upon as is the ability to work independently and solve problems with no obvious solution. The Customer Service Technical Specialist must maintain current technical skill sets for the supported environment and knowledge of compliance related regulations as they pertain to the products being supported.

Essential Duties and responsibilities

Identifies and handles first level customer inquiries via phone, E-mail, chat and web ticketing.
Effectively resolves customer problems.
Applies customer service policies.
Educates customer on products and services offered.
Enters information on customer call in Salesforce timely, accurately and completely.
Completes special projects as assigned.
Must thrive in a fast-paced, self-managing, dynamic environment.
Understand key business drivers and build knowledge of the company, processes, and customers
Regular attendance.

Other Duties

Supports WKCS (Wolters Kluwer Compliance Solutions) lending products with an understanding of the operational aspects of the software products.
Determines if the issue is user error or application design or application deficiency.
Maintains a high-level understanding of industry technologies and how WKCS software interacts with them.
Understands and utilizes internal tools for documentation and record keeping.
Analyzes and documents customer issues with the goal of resolving during the first contact.
Works on issues by performing team-based analysis and works with others within groups to solve the problem.
Ability to communicate application and technical issues in a written format.
Maintains strong understanding of financial institutions banking and business processes.
Understands Software Development life cycle approaches as utilized by Wolters Kluwer Compliance Solutions
Regular attendance.

Job Qualifications

Education:

BA/BS degree in Computer Science, BCIS or related field or equivalent work-related experience.

Experience:

Minimum of 3 years’ previous technical or lending customer service experience.
Understanding of PC and network operating systems.
Working knowledge or experience with cloud computing platforms such as Azure, Google Cloud, and AWS
Previous banking experience in new accounts or lending preferred.
Flexible work hours from 7:00 a.m. to 7:00 p.m.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$57,400.00 - $98,350.00 USD

This role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

Apply Now

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help desk jobs in saint cloud mn

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