Maple Lake Veterinary Clinic is looking for a Client Service Representative!
Position Details
Role: Client Service Representative (Veterinary Receptionist)
Status: Full-time
Salary: $18 - $23 per hour (based on experience)
Schedule: Four-day workweek (7:30 a.m.–5:00 p.m.) with a rotating Saturday shift at our Kimball Clinic approximately once every seven weeks (7:30 a.m.–2:00 p.m.); no nights or holiday hours
Benefits Highlights
Financial Rewards that Grow with You: Competitive compensation, 401(k) matching, Roth retirement savings, flexible spending options, tuition support, and referral bonuses
Wellness & Peace of Mind: Medical, dental, and vision insurance, supplemental coverage, paid parental leave, generous paid time off, and employee pet care benefits
Professional Growth & Recognition: Quarterly Team Rewards Bonus Program, professional development opportunities, continuing education allowance, and uniform allowance
Lifestyle Perks You'll Appreciate: Four-day workweeks, no nights or holiday hours, monthly team meals, Employee Assistance Program, employee discounts, and opportunities to collaborate with neighboring clinics
Looking for a veterinary reception career where you'll make a difference while working alongside an outstanding team?
Maple Lake Veterinary Clinic is seeking an experienced Client Service Representative who is passionate about delivering exceptional customer service, building lasting relationships with clients, and supporting outstanding patient care. Our three-doctor small animal practice proudly serves dogs and cats throughout the Maple Lake community, and we're looking for someone who enjoys working in a collaborative, fast-paced environment where every team member plays an important role.
If you're an organized multitasker with excellent communication skills, a positive attitude, and a genuine love for helping both people and pets, we'd love to welcome you to our team.
Why Our Veterinary Receptionists Love It Here
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Join a collaborative three-doctor small animal practice
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Enjoy a four-day workweek with no nights or holiday hours
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Become part of a supportive team that values kindness, teamwork, and mutual respect
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Build meaningful relationships with clients and their pets
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Participate in quarterly meetings with teammates from our partner clinics
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Enjoy monthly team lunches and opportunities to celebrate successes together
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Grow professionally in a workplace that encourages learning and career development
What Our Veterinary Receptionists Do
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Welcome clients and patients with warmth, professionalism, and compassion
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Answer phones, route calls appropriately, and respond to voicemail messages
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Schedule appointments while managing a busy multi-doctor calendar
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Check patients in and out while maintaining accurate client and patient records
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Process invoices, collect payments, and review treatment estimates
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Maintain a clean, organized reception area and welcoming lobby
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Request, receive, and manage medical records from referring hospitals
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Address client concerns with empathy and professionalism
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Confirm appointments through phone calls, texts, and email communications
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Help clients schedule recommended services and follow-up visits
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Reactivate overdue patients and assist with filling appointment openings
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Document client communications accurately within medical records
What Our Veterinary Receptionists Bring
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Previous veterinary reception or customer service experience
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Excellent verbal and written communication skills
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Strong organizational and time management abilities
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Confidence managing multiple priorities in a fast-paced environment
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A compassionate, client-focused approach to service
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The ability to work collaboratively with veterinarians and support staff
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Strong computer skills and attention to detail
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A willingness to ask for help, offer support, and contribute to a positive team culture
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A desire to continue learning and growing professionally
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A positive attitude and a sense of humor that helps make work enjoyable
The Extras You'll Actually Feel
At Maple Lake Veterinary Clinic, you'll find a team that genuinely enjoys working together. We believe remarkable results come from mutual respect, open communication, and supporting one another through every busy day. You'll have the opportunity to build meaningful client relationships, learn from experienced teammates, and enjoy a workplace where collaboration, laughter, and professional growth are part of everyday life.
Benefits You Can't Beat
Financial Benefits
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A flexible approach to compensation that reflects your skill set and future performance
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401(k) Matching & Roth Retirement Savings Plan
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Flexible Spending Account
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529 Savings Plan
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Tuition Support Program
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Referral Bonus Program
Wellness Benefits
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Health insurance, including medical, dental, and vision
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Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal coverage, and employee, spouse, and dependent life insurance
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Up to three weeks of paid parental leave for eligible employees after one year of service
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Sick Time / Paid Time Off
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Free or discounted laboratory work for employee pets
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Pet discounts on services and products
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Pet food discount program
Professional Growth & Recognition
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Quarterly Team Rewards Bonus Program
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Professional development opportunities
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Continuing education allowance
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Uniform allowance
Lifestyle Benefits
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Four-day workweeks
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No nights or holiday hours
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Employee Assistance Program
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Employee discount program
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Monthly team meals
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Quarterly meetings with our partner clinics
Join Our Team
If you're ready to become the friendly face our clients count on while building a rewarding career with a supportive veterinary team, we'd love to hear from you. Apply today and discover why Maple Lake Veterinary Clinic is a great place to grow your career.
Diversity, equity, inclusion, and belonging are core values at Maple Lake Veterinary Clinic and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.
