Top 11 Help desk support Jobs in Saint Joseph, Mi

Support Technical Representative
B&L Information Systems Inc —Bridgman, MI
- $50,000 - $60,000 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Paid parental leave
- Health savings account
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Support Technical Representative
B&L Information Systems —Bridgman, MI
- $50,000 - $60,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Paid parental leave
- Health savings account
Quick Apply
IT Administrator
Linacast, Inc. —Benton Harbor, MI
- Full-time
- Computer literacy
- Mid-level
- Office
Quick Apply
10d
IT Technician
Corvette Central —Sawyer, MI
- Weekends as needed
- Mid-level
- Office
- Organizational skills
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IT Systems Engineer
U.S. Business Systems —Saint Joseph, MI
- Clean driving record
- Azure
- Mid-level
- Health insurance
- Paid time off
Stu-Tech/Para Reg ITS Helpdesk
Andrews University —Berrien Springs, MI
- English
- Research
- University
Systems Administrator
Andrews University —Berrien Springs, MI
- Full-time
- Computer science
- Computer Science
- Mid-level
Systems Administrator-On-Site at US Embassy Shenyang (Relocation Required)
MEC Energy Services, LLC —United States
- Full-time
- Background check
- Microsoft Access
- Mid-level
Quick Apply
Software Developer - Salesforce
Alesig Consulting, LLC —United States
- $90,000 - $120,000 a year
- Full-time
- Remote
- Computer Science
- Salesforce
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
10d

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Help Desk Technician
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IT Field Tech Support
Proteam Solutions Inc. —Columbus, OH
Valid State of Ohio driver’s license is required. Familiarity with help desk ticketing systems and remote support tools. Job Types: Full-time, Contract.
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Product Specialist
Health Care Logistics —Grove City, OH
2+ years of experience in a customer-facing product support, implementation, technical account management, or help desk role — or equivalent experience in a…
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help desk support jobs near saint joseph, mi

Support Technical Representative

B&L Information Systems Inc -
Bridgman, MI

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Job Details

$50,000 - $60,000 a year

Benefits

Paid parental leave
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Work from home
Parental leave
Vision insurance
401(k) matching
Bereavement leave
Life insurance

Qualifications

Customer communication
Associate's degree

Full Job Description

Job Title: Support Technical Representative
Department: Professional Services
Reports To: Director of Professional Services

Pay Range: $50,000 - $60,000 per year

An ideal candidate will possess strong problem-solving skills, be composed and have a passion for helping customers succeed. Are you able to adapt, communicate effectively, prioritize tasks, and enjoy solving puzzles? Great news! B&L Information Systems is looking for a Support Technical Representative to join our team in Bridgman, MI. office.

About Us:

B&L Information Systems remains a leading provider of Enterprise Resource Planning (ERP) software solutions for foundry, investment casters and die casting industries since 1976. Headquartered in Bridgman, MI, B&L provides reliable SaaS technology, Industry developed solution with an experienced team of business professionals.

Job Summary:

The general responsibility of the customer service representative is to provide excellent customer support services for Odyssey by troubleshooting problems and provide/address solutions to customers.

As a Support Representative, key responsibilities include the following:

Develop and maintain extensive knowledge of the Odyssey ERP software through ongoing training and self-directed learning, serving as a knowledgeable resource for customers across all support interactions

Serve as the primary point of contact for customers experiencing technical issues related to their ERP environment, including software functionality, printers, browsers, devices, network connectivity, and API connections

Answer inbound support calls professionally, actively listen to customer-described issues, and assess the best path to resolution in a clear and patient manner

Troubleshoot API connection issues between the Odyssey ERP and third-party applications, identifying failures related to authentication, endpoint configuration, and data transmission errors

Pick up and manage unassigned service tickets from the support queue, researching issues thoroughly and following each ticket through to a satisfactory resolution, including any follow-up issues that arise after initial closure

Maintain and regularly check the Odyssey database for known customer issues and documented fixes to support faster and more accurate resolutions

Log all customer interactions accurately in the ticketing system, including call details, dates, times, actions taken, and all follow-up communications to ensure full ticket documentation

Maintain consistent communication with customers throughout the lifecycle of a support ticket, providing regular updates on progress and expected resolution timelines

Assist customers in validating API credentials, reviewing connection logs, and coordinating with internal development teams when deeper investigation is required

Create and update internal and external documentation as the Odyssey software evolves, ensuring resources remain accurate and useful for both customers and support staff

Escalate issues beyond first and second tier support scope to the appropriate internal teams while maintaining ownership of the customer relationship and keeping clients informed

Identify recurring technical issues and customer pain points across the support queue and surface trends to internal teams to drive proactive improvements

Required Skills and Experience:

Ability to work as part of a team.

Strong Interpersonal communication skills

Problem analysis and problem solving.

Organizational skills and customer service orientations.

Adaptability and ability to work under pressure.

Initiator

Eye for details

Desired Skills and Experience:

Previous experience in a customer-facing support or service role

General business knowledge across areas such as IT, manufacturing, and accounting

Ability to quickly learn and navigate new software, including ERP systems

Strong communication skills with the ability to explain technical concepts in plain language

Proficiency in Microsoft Office (Word, Excel, Outlook)

Basic understanding of common technical issues including printers, browsers, devices, and network connectivity

Familiarity with API connections and the ability to troubleshoot basic integration issues

Experience using a helpdesk or ticketing system with strong documentation habits

Creative problem-solver with strong research, follow-up, and organizational skills

Required Education and Experience

Associate’s degree in IT, Accounting, Computer Sciences, or relevant field.

Compensation:

$50,000.00 to $60,000.00 base salary
This is a profit share eligible position.
Candidates can expect salary offers that range from the minimum to the midpoint of the salary range.
B&L provides full pay range so candidates can consider their growth potential.

Benefits:

Incredible health benefits (Traditional and HSA options), with dental and vision coverage.
401(k) plan with employer match.
Flex Paid time off as well as company holidays, sick leave, bereavement leave, and 4 weeks of fully paid parental bonding leave.
Short and long-term disability and life insurance.
Additional optional benefits include wellness reimbursement and tuition reimbursement.

Additional Details
This is a hybrid position that requires 3 days per week at our Bridgman office and allows 2 days per week, work from home.
This role requires the candidate to have the authority to work in and be located in the US.
Travel is primarily minimal, although some travel may be expected.

B&L Information Systems is an Equal Opportunity Employer and is committed to providing employees and applicants with an environment free of discrimination and harassment. All employment at B&L is based on business needs, job requirements, and individual qualifications. All qualified applicants will receive considerations for employment without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, family or parental status, veteran or disability status, or any other status protected by the laws or regulations of in the locations where we operate.

Americans with Disabilities Act (ADA)

B&L will provide reasonable accommodations during the application process upon request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact us at [email protected]

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help desk support jobs in saint joseph, mi

Support Technical Representative

Support Technical Representative

IT Administrator

IT Technician

IT Systems Engineer

Stu-Tech/Para Reg ITS Helpdesk

Systems Administrator

Systems Administrator-On-Site at US Embassy Shenyang (Relocation Required)

Software Developer - Salesforce

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