Top 622 Supervisor, customer experience center Jobs in Saint Joseph, Mo

Supervisor, Customer Experience Center
Americo Financial Life and Annuity —Saint Joseph, MO
- $71,295 - $89,119 a year
- Full-time
- Mid-level
- Leadership
- 2 years
Quick Apply
Full-Time Stockroom Operations Supervisor
KOHLS —Saint Joseph, MO
- $20.75 - $26.50 an hour
- Weekends as needed
- 18 years or older
- Writing skills
- Merchandising
Front End Service Team Supervisor
Walmart —Saint Joseph, MO
- $20 - $33 an hour
- Full-time
- High school
- Mid-level
- Paid jury duty
- Disability insurance
Receptionist
THE ORTHOPEDIC AND SPORTS MEDICINE CENTER LLC —Saint Joseph, MO
- Online Application
- Patient care
- Front desk
- Radiology
- Paid time off
- Opportunities for advancement
Quick Apply
3d
Department Supervisor
Home Depot —Saint Joseph, MO
- Merchandising
- Mid-level
Business Office Manager
St. Joseph Center for Outpatient Surgery —Saint Joseph, MO
- Microsoft Excel
- Microsoft Outlook
- Inventory management
Quick Apply
Customer Experience Center Associate
Americo Financial Life and Annuity —Saint Joseph, MO
- $41,026 - $50,254 a year
- Full-time
- Experience equivalent to degree accepted
- 1 year
- Communication skills
- Life insurance
Quick Apply
Community Living Manager | $56,555 - $68,723 Annually
Easterseals Midwest —Saint Joseph, MO
- $56,555 - $68,723 a year
- Full-time
- Microsoft Outlook
- Management
- Experience working with individuals with disabilities
- Paid time off
Retail Assistant Manager - Full-Time
maurices —Saint Joseph, MO
- Full-time
- 18 years or older
- Customer service
- Computer literacy
- Health savings account
- Paid holidays
Assistant Field Office Manager - St. Joseph, MO
State of Missouri —Saint Joseph, MO
- $53,500.08 - $63,500.16 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Paid parental leave
- Paid holidays
10d
Retail Assistant Manager - Part-Time
maurices —Saint Joseph, MO
- Part-time
- 18 years or older
- Computer literacy
- Mid-level
- Flexible schedule
Member Services Representative
American Angus Association —Saint Joseph, MO
- Full-time
- Office
- Experience equivalent to degree accepted
- Business
Full-Time Store Merchandising Supervisor
KOHLS —Saint Joseph, MO
- From $20.75 an hour
- Weekends as needed
- 18 years or older
- Writing skills
- Merchandising
7d
Retail Store Manager
PetSmart —Saint Joseph, MO
- $72,000 - $116,000 a year
- Weekends as needed
- 18 years or older
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Tuition reimbursement
Clinic Support Representative - St. Joseph Clinic
Swope Health —Saint Joseph, MO
- Computer literacy
- Mid-level
- High school diploma or GED
Quick Apply
2d
Customer Engagement Coordinator
TJ Maxx —Saint Joseph, MO
- $16.00 - $16.50 an hour
- Part-time
- Merchandising
- Employment & labor law
- Mid-level
- Paid parental leave
- Health savings account
Assistant REC Center Manager
St. Joseph Missouri —Saint Joseph, MO
- $47,044 - $2,261,731 a year
- Weekends as needed
- Background check
- Management
- Computer literacy
13d
Assistant Manager - Optical
America's Best —Saint Joseph, MO
- Full-time
- Merchandising
- Mid-level
- Supervising experience
- Paid holidays
- Health insurance
Quick Apply
Task Force General Manager
Stoney Creek Hospitality Corporation —Saint Joseph, MO
- $65,000 - $75,000 a year
- Full-time
- 5 years
- Hotel
- Bachelor's degree
- Paid holidays
- Health insurance
7d
Associate Property Manager
Storage Rentals of America —Saint Joseph, MO
- Weekends as needed
- Office
- Ability to climb stairs
- Ability to lift 50 pounds
- Paid parental leave
- Health savings account
Quick Apply
2d

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supervisor, customer experience center jobs near saint joseph, mo

Supervisor, Customer Experience Center

Americo Financial Life and Annuity -
Saint Joseph, MO

Quick Apply

Job Details

Full-time
$71,295 - $89,119 a year

Qualifications

Mid-level
Leadership
2 years
Communication skills

Full Job Description

Supervisor, Customer Experience Center

Customer Experience Center | St. Joseph, Missouri

Position Summary

The Customer Experience Center (CXC) Supervisor is a hands-on, front-line leadership role responsible for the day-to-day performance and development of a team of CXC Associates. This is a player/coach position — the Supervisor leads by example, actively participates alongside the team on the phones when volume spikes or service levels require it, and provides real-time coaching and guidance to drive consistent, high-quality service to Americo’s life insurance and annuity customers.

This role is ideal for someone who has earned the trust of a service team, understands what it takes to deliver great customer experiences firsthand, and is ready to step into a leadership role without stepping away from the work. The CXC Supervisor is the closest leadership presence to the associate team — visible, accessible, and engaged every day.

Key Responsibilities

Hands-On Service & Team Coverage

Actively handle inbound customer phone calls, emails, and service requests alongside the associate team during volume spikes, staffing gaps, or periods where service levels are at risk.
Serve as a working supervisor who maintains current product knowledge, system proficiency, and service skills to step in effectively at any time.
Monitor real-time queue activity and service level performance, adjusting team resources and jumping in personally to protect customer wait times and SLA commitments.
Model the service standards, professionalism, and customer-first behaviors expected of every CXC Associate.

Team Leadership & Associate Development

Lead, coach, and support a team of CXC Associates in meeting individual and team performance goals, quality standards, and service KPIs.
Conduct regular one-on-one feedback sessions, including recognition, coaching, and corrective action conversations.
Monitor daily associate performance across key metrics including quality, productivity, schedule adherence, and customer satisfaction.
Support the onboarding and early development of new associates, providing guidance and encouragement through the learning curve.
Foster a positive, accountable, and team-oriented environment where associates feel supported and motivated to perform.

Service Quality & Escalation Management

Review associate interactions for quality, accuracy, and compliance with company policies and regulatory requirements.
Serve as the first point of escalation for complex or sensitive customer inquiries that require supervisor involvement.
Identify trends in service quality or associate performance and flag observations and recommendations to CXC leadership.
Ensure team adherence to established workflows, service standards, and compliance requirements.
Maintain accurate interaction documentation and performance tracking to support reporting and accountability.

Coordination & Communication

Communicate team updates, process changes, and service reminders clearly and in a timely manner.
Partner with the CXC leadership on scheduling, staffing coverage, and workforce coordination needs.
Participate in team meetings, training sessions, and operational huddles as directed.
Relay associate feedback, service issues, and operational observations to the CXC leadership to inform planning and improvement efforts.
Represent Americo’s values and service standards in every interaction with associates, customers, and internal partners.

Qualifications

Required Qualifications

High school diploma or equivalent required; bachelor’s degree or some college preferred.
2+ years of customer service or contact center experience, with demonstrated strong performance as an individual contributor.
Prior experience in a team lead, senior associate, or informal leadership role is strongly preferred.
Genuine comfort with handling customer contacts personally, including during high-volume or high-pressure situations.
Strong verbal and written communication skills, with the ability to deliver clear feedback and coaching.
Ability to manage real-time floor activity while also keeping an eye on associate development and team culture.
Proficiency in Microsoft Office; comfort navigating contact center systems and multiple applications simultaneously.
Adaptability, reliability, and a team-first attitude.

Preferred Qualifications

Experience in insurance, financial services, or a regulated customer service environment.
Familiarity with contact center performance metrics, quality monitoring, and service level management.
Experience with CRM platforms, contact center systems, or workforce management tools.
Prior experience supporting new associate onboarding or training.

Compensation Range: $71,295-$89,119 + 10% Target Annual Performance Bonus

Quick Apply

Refine Your Search

supervisor, customer experience center jobs in saint joseph, mo

Supervisor, Customer Experience Center

Full-Time Stockroom Operations Supervisor

Front End Service Team Supervisor

Receptionist

Department Supervisor

Business Office Manager

Customer Experience Center Associate

Community Living Manager | $56,555 - $68,723 Annually

Retail Assistant Manager - Full-Time

Assistant Field Office Manager - St. Joseph, MO

Retail Assistant Manager - Part-Time

Member Services Representative

Full-Time Store Merchandising Supervisor

Retail Store Manager

Clinic Support Representative - St. Joseph Clinic

Customer Engagement Coordinator

Assistant REC Center Manager

Assistant Manager - Optical

Task Force General Manager

Associate Property Manager

I want to receive the latest job alert for supervisor, customer experience center in saint joseph, mo

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