Top 14 It support Jobs in Saint Louis, Mi

Help Desk Representative
MyMichigan Health —Midland, MI
- Full-time
- Current TB test
- Ability to walk for extended periods
- Windows
TO Technical Services Technician I
Saginaw Chippewa Indian Tribe of Michiga —Mount Pleasant, MI
- $19.37 an hour
- Extended hours
- Background check
- Computer Science
- Ability to walk for extended periods
- Paid holidays
- Disability insurance
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15h
Technical Sales Support Specialist (Quoting)
Element Materials Technology —Midland, MI
- Microsoft Word
- Microsoft Excel
- Mid-level
Cleaning Support Tech
Clean Team, Inc. —Midland, MI
- Full-time
- Driver's License
- Reliable transportation
- Entry level
- Travel reimbursement
- Paid training
Quick Apply

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Agency Support Analyst
Michigan Farm Bureau —Lansing, MI
Experience in customer service or technical help desk environment preferred. Associate's or bachelor's degree in business or computer science preferred.
17h
Help Desk Representative
MyMichigan Health —Midland, MI
They receive calls, log them, determine their priorities, and route the calls to the appropriate resources for resolution.

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Technical Service Analyst
MedBen —Newark, OH
Associate degree in computer science or related field, required. Four-year degree in Computer Science or related field, preferred.
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In-Home Sales & Tech Support (Part Time)
Asurion Insurance Services —Columbus, OH
A valid driver’s license and satisfactory driving record with at least 1 year driving experience. This is a local, in-home field role requiring daily travel to…
$23 an hour

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Help Desk Representative

MyMichigan Health -
Midland, MI

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Job Details

Full-time

Qualifications

Computer operation
High school diploma or GED
Computer hardware
Desktop (troubleshooting support)

Full Job Description

Summary:

The Help Desk Specialist is responsible for all activities relating to the operations and administration of a centralized help desk. They receive calls, log them, determine their priorities, and route the calls to the appropriate resources for resolution. They also provide over-the-phone problem resolution within established guidelines. To facilitate their ability to provide over-the-phone problem resolution, the help desk specialist utilizes and manages a problem tracking and knowledge management system. The Help Desk Specialist will perform various computer operations tasks as required.

Responsibilities:

(20%)* Identify and resolve password, device and communication calls.

(20%)* Provide assistance with major application connectivity and use within established guidelines.

(20%)* Identify and resolve printer problems within established guidelines.

(20%)* Identify and resolve problems and answer questions related to the use of Microsoft Office products within established guidelines.

(20%)* Identify and resolve personal computer startup and use problems within established guidelines.

OTHER DUTIES AND RESPONSIBILITIES:

Triage and assign problems the customer cannot otherwise resolve.

Manage the problem tracking and knowledge management system.

Attend and participate in department, group and other project or committee meetings.

Provide help desk, customer service and technical training as necessary.

Perform various computer operations tasks as required

MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft® Windows. An employee may be required to participate in further learning opportunities offered by MyMichigan Health.

Certifications and Licensures:

N/A

Required Education:

High School Diploma or equivalent required.

Associate's Degree or Bachelor's Degree in Management Information Systems preferred. End-user computing help desk support experience preferred.Knowledge of Microsoft Windows and Office products, basic PC hardware knowledge preferred.

Other Information:

EXPERIENCE, TRAINING AND SKILLS:

One (1) to two (2) years experience providing technical support on common computer hardware and software required, based on education.

Excellent written and verbal communication and customer service skills. Independent problem solving.

Mandatory Occupational Safety and Health Administration (OSHA) training must be completed annually according to the Exposure Control Plan.

PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:

Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.

Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.

Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.

Overall vision and hearing is necessary with or without assisted device(s).

Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.

Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.

Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.

Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.

Physical Demand Level: Sedentary. Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs.

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Refine Your Search

it support jobs in saint louis, mi

Help Desk Representative

TO Technical Services Technician I

Technical Sales Support Specialist (Quoting)

Cleaning Support Tech

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