Top 30 Customer service associate i Jobs in Salem, Va

Customer Service Representative I
Service Experts Heating & AC LLC —Salem, VA
- Full-time
- Administrative experience
- High school diploma or GED
- 1 year
- Paid holidays
- Disability insurance
1d
Contact Center Account Consultant I
Virginia Credit Union —Roanoke, VA
- Full-time
- Computer literacy
- Writing skills
- High school diploma or GED
Quick Apply
6d
Customer Service Associate I
Dollar Tree —Salem, VA
- $13.00 - $13.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Contact Center Account Consultant I-Part Time 30 Hours
Virginia Credit Union —Roanoke, VA
- $18.81 - $22.59 an hour
- Part-time
- Writing skills
- High school diploma or GED
- Ability to sit for extended periods
Quick Apply
Customer Service Associate I
Family Dollar —Roanoke, VA
- $12.80 - $13.00 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Representative (Loan Consultant I)
Lendmark Financial Services, LLC —Salem, VA
- $20 - $22 an hour
- Full-time
- Spanish
- Microsoft Excel
- English
- Paid holidays
- Disability insurance
Quick Apply

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Customer Service Representative I

Service Experts Heating & AC LLC -
Salem, VA

Apply Now

Job Details

Full-time
1 day ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

High school diploma or GED

Full Job Description

Welcome!

‎

The Customer Service Specialist handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with The Customer Service Representative handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution.

‎

Key Responsibilities:

Answers incoming phone calls from customers and assists call or routes call to appropriate person
Maintains good customer relations and ensures that all calls meet Service Experts’ standards
Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions)
Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
Maintains customer records by updating account information
Accurately dispositions calls in call monitoring software
Adheres to CPI compliance regulations when taking payments over the phone
Updates capacity planner whenever calls or booked, rescheduled or cancelled
Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response
Communicates with customers on the status of service calls
Assists with dispatching as needed
Continually maintains working knowledge of all company products, services, and promotions
Working with dispatch to improve accuracy in scheduling and speed of response
Reliable attendance and on-time job performance
Performs similar/other duties as needed or assigned

Desired Qualifications:

High school diploma or equivalent with 1 year experience working in customer service or other customer-facing environment
Experience or training the use of computers and related systems in an administrative office environment
Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.
Excellent customer-service, communication, and interpersonal skills
Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns
Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population.
Ability to work effectively in both a team and an independent environment
Ability to make decisions based on established guidelines and procedures
Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
Effective organizational and time-management skills. Must be able to prioritize work based on service demands
An understanding and knowledge of the HVAC/Refrigeration Industry is an asset

What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:

Competitive Pay with incentive opportunities
Paid Time Off and Company Holiday Pay
Medical, Dental, and Vision Insurance programs
401(k) Retirement Savings Plan with company matching contributions
Life Insurance and disability insurance options
Supplemental benefit programs
World Class Training opportunities through our Experts University
Career Development opportunitie

‎

Minimum Experience: 0 - 2 years Minimum Education: High School Diploma/GED

‎

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [email protected]

Apply Now

Refine Your Search

customer service associate i jobs in salem, va

Customer Service Representative I

Contact Center Account Consultant I

Customer Service Associate I

Contact Center Account Consultant I-Part Time 30 Hours

Customer Service Associate I

Customer Service Representative (Loan Consultant I)

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