VISION, MISSION & VALUES:
Every employee of SIHF Healthcare is expected to uphold our vision, mission, and values. Our actions will reflect our values of Compassion, Diversity/Inclusivity, Excellence, Integrity, Respect and Stewardship creating a culture in which all individuals are treated with dignity and respect. This will result in our vision of an “Enriched health and life in a just society” through the fulfillment of our mission to build partnerships, develop safe and affordable housing, community engagement in building trust and solutions, foster economic development, provide access to comprehensive health care services, and reduce disparities
CUSTOMER SERVICE COMPLIANCE STATEMENT:
Treat every person with dignity, respect and kindness by listening with your full attention, addressing questions/concerns immediately, and accepting responsibility to follow through by always doing what you say you will do. You support our customers, and your team, by being patient, understanding and positive, knowing that you are SIHF Healthcare to those we serve.
POSITION DESCRIPTION:
As the initial point of contact you are the face of the organization to all customers, therefore superior service is necessary. Perform all duties related to the registration and preparation of patient encounters, patient and payment assessment and referral, and post-encounter duties associated with billing and medical records. Perform computer and filing duties. Effectively communicate with the staff and the public. Verify payments, and maintain other skills and responsibilities relating to the efficient and effective flow of patients through the health care centers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Provide superior service to all customers.
2. Responsible for handling a high volume of calls requiring good judgement and decision-making. Including calls to and from physicians, patients, patient family members, pharmacies, and other health related agents.
3. Able to create a patient case, utilize and document as requested.
4. Notify new patient of doctor’s prescription preferences, if applicable.
5. Schedule, confirm patient appointments and interpreter services, if applicable.
6. Perform computer skills for scheduling utilizing Athena and/or Dentrix as requested.
7. Process patient payments, co-pay and balanced owed including smart pay, if applicable.
8. Perform chart preparation including printing, daily schedules, annual registration/consent form review. Update demographics, patient portal, and income category scale and scan driver’s license/insurance information.
9. Ensure each patient’s insurance is verified prior to being seen.
10. Verify Title XIX (19) or XXI (21) insurance information, prior to vaccine administration, if applicable.
11. Perform end-of-day batching and counting.
12. Scan paper documents into electronic chart.
13. Adhere to petty cash policy, if applicable.
14. Complete ticklers/appointments to schedule within Athena workflow dashboard.
15. Understand smart pay, able to create a slide patient case. Ensure rev check is complete.
16. Able to create a Lab Corp indigent form/scan and distribute as needed.
17. Assist patients with filling out required paperwork who have limited reading/writing abilities, in a discreet and sensitive manner.
18. Coordinate with navigator to ensure patients are connected to health insurance.
19. Perform other duties as assigned.
KNOWLEDGE, SKILLS, ABILITIES:
1. Basic keyboard/data entry skills, note taking, computer and telephone skills.
2. Must possess knowledge of basic computer screens, fields and procedures.
3. Must possess knowledge of basic medical terminology.
4. Must possess knowledge of basic telephone and paging systems, and routing calls.
5. Must possess knowledge of basic forms, applications and logs in the health care centers.
6. Ability to effectively communicate with staff members and general public in a clear,
concise, and courteous manner.
7. Ability to assess skills necessary for patient referral, if applicable.
8. Ability to assess non-scheduled patients and communicate to nursing/provider staff.
9. Ability to assess patient records, forms and charts for completeness and accuracy.
10. Ability to accept responsibility for own actions and receive supervision and direction.
11. Ability to maintain confidentiality of all patient records, communications and needs.
12. Ability to follow lines of authority when dealing with problems and issues.
13. Must maintain neat, clean, professional appearance.
14. Ability to multi-task.
EDUCATION AND EXPERIENCE:
High School diploma or equivalent is desired. Training in Medical Terminology is desired.
PHYSICAL DEMANDS:
Mostly sedentary work with light, physical activities. Must be able to lift/carry up to ten (10) pounds.
WORK SCHEDULE:
Normal work hours for this position are Monday through Friday dayshift, unless otherwise specified by management staff.
COMPLIANCE STATEMENT:
Abide by the requirements of all applicable State and Federal laws.
MEDICAL HOME STATEMENT:
Be aware and understand expectations and responsibilities of the Patient Centered Medical Home. Understand role, complete relevant duties, and the requirement to maintain highest level of proficiency within scope, as part of this team-based approach in the patient care continuum.
COMPREHENSIVE BENEFIT PACKAGE FOR FULL-TIME:
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Health Insurances: Choose from medical, dental, and vision plan offerings with coverage for employees and eligible dependents.
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Flexible Spending Accounts (FSA): Save tax-free on medical and dependent care expenses.
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Health Savings Account (HSA): Set aside pre-tax funds for medical expenses with no rollover limits.
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Life Insurance: Employer-paid life and AD&D insurance with additional voluntary options.
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Disability Insurance: Employer-paid disability insurance for eligible positions.
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401(k): SIHF matches dollar-for-dollar on the first 4% you contribute, with immediate vesting.
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Paid Time Off (PTO): Accrue vacation, sick leave, and holidays, including a floating holiday.
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Paid Parental Leave: Eligible employees can receive employer-paid parental leave for the birth or adoption of a child.
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Other Benefits: Tuition reimbursement, corporate discounts, travel assistance, employee assistance program, voluntary short- and long-term disability, and more.
