Top 5 Desktop support technician Jobs in Salem Or

Desktop Support Technician :: Oregon
Software Technology Inc —Salem, OR
- Mid-level
- Analysis skills
- In-person
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Desktop Support Technician - Salem, OR/On-Site
Software Technology Inc —Salem, OR
- Mid-level
- Analysis skills
- In-person
Quick Apply

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Help Desk Analyst
Software Technology Inc —Salem, OR
Thoroughly document issue details, troubleshooting steps are taken, and resolution is taken to build a technical support knowledge base, support reporting…
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Desktop Support Technician II
iT1 —Columbus, OH
Provide responsive, professional, and courteous technical support to all end users. The Desktop Support Technician is responsible for delivering high-quality,…
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Desktop Support Technician :: Oregon

Software Technology Inc -
Salem, OR

Quick Apply

Job Details

Qualifications

Computer hardware
Desktop (troubleshooting support)

Full Job Description

Provides technical support by telephone, remote technology, and on-site to computer users statewide. Requests are generally logged into the computerized tracking system before escalation. Records solutions in the solutions database or other forms of documentation. Communicates to the affected parties the status of requests.

Investigate and diagnose computer-related problems reported by division staff across the state. Assist users with unusual and more complex issues that may be referred from lower-level IS staff. Troubleshoot and resolve hardware issues. Resolving issues may involve physically repairing hardware or remotely controlling computers and contacting software or hardware vendors.

Analyzes system performance, error codes, and diagnostic messages and resolves problems or conflicts. Installations generally have established procedures. Testing and troubleshooting are at an intermediate level. Deals with version compatibility issues, modify configurations, tests, troubleshoots, and performs significant hardware upgrades. Physically replaces cards and other hardware. Examples include bios or ROM upgrades, or flashing. Writes installation documentation and maintains knowledge library.

Performance analysis is conducted regularly on PCs to determine system performance levels. If performance deteriorates, measures are instituted to return system performance to acceptable levels. Measures may include running Defrag or Scan disk against the hard drives or providing instructions to the user.

Hardware/software vendors are contacted not only in the arena for new products but also as a prime source of information on better utilization of current hardware and software. The information gained from vendor contacts is investigated, evaluated, and tested upon request. This technical information is then made available to all team members for decision-making. This technical information is also used to establish system defaults locally and make recommendations for department-wide utilization.

Installations often do not have established procedures and could be the initial installation. Testing and troubleshooting are at an intermediate level. Deals with version compatibility issues, modify configurations, tests, and troubleshoots, and performs major hardware upgrades. Modifications to software may impact other software. Examples include bios or ROM upgrades, or flashing. Writes installation documentation and maintains knowledge library.

Two years of experience supporting desktops in an enterprise environment required.

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desktop support technician jobs in salem or

Desktop Support Technician :: Oregon

Desktop Support Technician - Salem, OR/On-Site

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