JOB SUMMARY: The Training & Development (T&D) Associate provides training and coaching to both Mission Services workforce employees and Donated Goods & Retail (DGR) employees on-site at designated retail stores in order to develop hard and soft skills and communicate effectively across all departments.
Provide training and support to Mission Services workforce employees and DGR employees assigned to donated goods worksites through programs such as CalWORKs. This includes training in the basic duties of a sales associate, e-commerce associate, processor, and/or material handler.
Document individuals' performance through weekly assessments; identify work concerns and address issues with employees and the Employment Specialist.
Depending on the worksite and the programs offered there, employees may be required to follow specific timekeeping procedures in accordance with organizational and regulatory guidelines.
Greet store customers and offer assistance and suggestions to help them make product selections.
Ring up sales on the cash register, following cash handling procedures. Place/display inventory on the sales floor in accordance with defined procedures.
Straighten and/or rearrange merchandise to increase customer appeal and ensure a neat and safe work environment.
Assist with stock rotation and markdowns, as directed by the Store Manager or designee. Prepare store donations and rotate merchandise for transfer to the central processing plant.
Communicate problems, complaints, potential theft and/or safety issues to the Store Manager, Director of Training & Development, and Employment Specialist.
Ensures completion of all in-store training for Mission Services workforce employees and DGR employees.
Sets work schedules with the store manager or designee; assigns work tasks to workforce employees.
In concert with the Store Manager and T&D Director, modifies workstations or specific assignments to meet the limitations of individuals with disabilities.
Trains, enforces, and displays positive worker traits, including conduct, performance, and attendance standards.
Perform related duties as assigned.
EDUCATION REQUIRED: High school diploma or equivalent. Associate
degree in behavioral science or related field, or equivalent, preferred.
LICENSE/CERTIFICATION REQ’D May require a valid California class C driver
license, depending on specific location. .
EXPERIENCE DESIRED: Two years of experience in a donated goods
environment (retail or production), or equivalent.
One year of experience in a supervisory or lead role.
One year of experience working with individuals with obstacles to employment.
KNOWLEDGE REQUIRED: Familiarity with Goodwill’s mission, general
Company policies and procedures (this may be learned on-the-job).
Knowledge and understanding of obstacles to retaining successful employment, and possess the necessary skills to effectively engage employees
Familiarity with electronic cash registers and POS systems.
EQUIPMENT USED: Typical retail store and donated goods equipment; typical office equipment.
SKILLS/APTITUDES/TEMPERAMENTS:
Ability to communicate effectively in English, both orally and in writing. Ability to communicate in basic Spanish is desirable.
Ability to assess WDS employee progress and performance.
Ability to understand and follow program-specific policies and procedures. Ability to understand and follow Goodwill Standard Operating Procedures.
Ability to train store and related donated goods procedures, both individually and in groups. Ability to demonstrate satisfactory attendance, as outlined in Goodwill policy.
Ability to communicate effectively with Mission Services, DGR, and T&D.
Ability to recognize and make recommendations for treatment of behaviors that are obstacles to performance such as limited and underdeveloped work habits, poor health and hygiene, and low self-esteem.
Ability to demonstrate sensitivity to the needs of individuals in terms of cultural diversity, physical limitations, economic hardship, learning disabilities, or any other areas of difference or barriers to employment that participants may have.
Ability to understand others’ feelings and personal viewpoints. Ability to maintain stable working relationships with all employees.
Ability to adhere to safe work practices as documented in Company safety policies; ability to report safety hazards/accidents promptly to supervisor or safety committee member.
EMOTIONAL EFFORT:
The job requires some emotional effort involving occasional short deadlines and requiring some overtime. The work environment is characterized by occasional high activity/ demand.
Work is typically performed in an enclosed storeroom floor or in a processing area. Some areas are heated and ventilated; some locations are less climactically controlled. The working/standing surface is uniform. Dust and dirt are controlled by daily cleaning of the work area, and are usually insignificant. Radios and televisions may be turned on.
The work pace is steady with regular standing and walking. Frequent lifting and/or carrying of objects weighing up to 15 lbs., with occasional lifting and/or carrying of objects weighing up to 25 lbs., is required. Heavier items (26 lbs. or more) are moved by using appropriate material handling equipment and/or assistance from another person.
Normal or corrected talking, hearing, and seeing abilities are sufficient to perform required tasks.
Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either orally or in writing.
Supplemental Physical Requirements
Standing
Regularly
31-70% of the time
Walking
Regularly
31-70% of the time
Sitting
Occasionally
11-30% of the time
Bending
Regularly
31-70% of the time
Pushing
Regularly
31-70% of the time
Pulling
Rarely
1-10% of the time
Climbing
Rarely
1-10% of the time
Squatting/Kneeling
Occasionally
11-30% of the time
Lifting Carrying 10lbs. or less
Lifting Carrying 11-25 lbs.
Regularly
31-70% of the time
Lifting Carrying 26-50 lbs.
Occasionally
11-30% of the time
Longest Distance Carried
50 Feet
Heaviest Item carried
25 lbs.
Hand/Shoulder/Foot:
Simple Grasp
Hand/Shoulder/Foot:
Power Grasp
Hand/Shoulder/Foot:
Fine Manipulation
Hand/Shoulder/Foot:
Gross Manipulation
Ability to use a hand truck
Regularly
31-70% of the time
Reaching at or above
shoulder level
Reaching at or below
shoulder level
Operate foot controls or repetitive foot movement
Driving long distances in a vehicle for an hour or more
Driving short distances, getting in and out of vehicle repeatedly
The physical aspects of the position may be able to be modified, depending on the specific
modification and the duration of the modification.
