Top 193 Guest services manager Jobs in Salinas, Ca

Front Desk Manager
Hyatt Vacation Club, Highlands Inn —Carmel-by-the-Sea, CA
- $70,000 - $72,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Health savings account
- Health insurance
Quick Apply
5d
Guest Services Manager
Pebble Beach —Pebble Beach, CA
- $84,500 a year
- Full-time
- Mid-level
- Driver's License
- Supervising experience
- Health insurance
- Dental insurance
Assistant Front Office Manager
Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course —Monterey, CA
- $70,304 - $75,000 a year
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
11d
Assistant General Manager
Courtyard Salinas —Salinas, CA
- $72,000 - $78,000 a year
- 5 years
- Hotel
- Bachelor's degree
9d
Front Office Manager - The Inn at Spanish Bay
Pebble Beach —Pebble Beach, CA
- $84,500 a year
- Full-time
- Driver's License
- Accounting
- Computer skills
- Health insurance
- Dental insurance
Director of Rooms
Bernardus Lodge and Spa —Carmel Valley, CA
- $125,000 - $135,000 a year
- Full-time
- Spanish
- Accounting
- Senior level
Quick Apply
Store Manager
Quik Stop —Salinas, CA
- $68,640 - $78,640 a year
- Overtime
- ServSafe
- Ability to walk for extended periods
- Computer literacy
- Health savings account
- Health insurance
Quick Apply
Restaurant Floor Manager
Fish Hopper —Monterey, CA
- $70,350 - $75,000 a year
- Weekends as needed
- Microsoft Excel
- Management
- Mid-level
- Paid training
- Health insurance
Quick Apply
Starbucks Supervisor - Salinas Valley Health
Aramark —Salinas, CA
- $22 - $29 an hour
- Computer literacy
- Cooking
- Mid-level
- Disability insurance
- Health insurance
General Manager
Chipotle —Marina, CA
- $22.62 - $31.78 an hour
- Weekends as needed
- Sales
- Ability to walk for extended periods
- Fast casual restaurant
- Health insurance
- Dental insurance
Store Manager (Store 6205)
GameStop Inc —Salinas, CA
- $22.90 - $30.90 an hour
- Extended hours
- 18 years or older
- Spanish
- Marketing
Quick Apply
Assistant Banquet Manager
Carmel Valley Ranch —Carmel-by-the-Sea, CA
- $75,000 - $80,000 a year
- Weekends as needed
- Management
- Computer literacy
- Mid-level
9d
District Manager
Habit Burger & Grill —Salinas, CA
- $100,000 - $110,000 a year
- Microsoft Word
- Computer literacy
- Fast casual restaurant
- Disability insurance
- Health insurance
Quick Apply
Dispensary Budtender - One Plant - Part Time & Full Time
Captor Retail Group Inc —Salinas, CA
- $17.50 an hour
- 8 hour shift
- Spanish
- Computer literacy
- English
- Paid training
- COVID-19 protective measures
Quick Apply
Front Office Supervisor
InterContinental The Clement Monterey —Monterey, CA
- $27.50 an hour
- Weekends as needed
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
GENERAL MANAGER
The Management Trust —Pebble Beach, CA
- $110,000 - $125,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Public speaking
Quick Apply
Estate Hospitality Manager (Paso Robles, CA)
JUSTIN Vineyards & Winery —Monterey, CA
- $85,000 - $95,000 a year
- Weekends as needed
- ServSafe
- Merchandising
- Bachelor's degree
- Relocation assistance
- Health insurance
Quick Apply
General Manager (Santa Catalina)
Compass Corporate —Monterey, CA
- $120,000 - $125,000 a year
- Full-time
- Background check
- Microsoft Excel
- 6 years
- Commuter assistance
- Paid parental leave
Quick Apply
12d
Overnight Member Services Representative
Planet Fitness —Salinas, CA
- $18 an hour
- Part-time
- 18 years or older
- Computer literacy
- High school diploma or GED
Quick Apply
Assistant Manager, F&B
The Hongkong and Shanghai Hotels, Limited —Carmel-by-the-Sea, CA
- $68,640 - $72,000 a year
- Weekends as needed
- Spanish
- English
- Mid-level
- Health insurance
- Employee discount
4d

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Front Desk Manager

Hyatt Vacation Club, Highlands Inn
Carmel-by-the-Sea, CA

Quick Apply

Job Details

Full-time
$70,000 - $72,000 a year
5 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Resort experience
Driver's License
Negotiation

Full Job Description

*Salary Range $70,304 - $72,000 + bonus eligible*

*Driving is required for this position; screening will be required.*

*This is an exempt position and will be paid on a salaried basis in accordance with state and federal law.*

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience
oHigh school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
o2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals
oManages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
oDevelops specific goals and plans to prioritize, organize, and accomplish your work.
oHandles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
oSupervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
oEnsures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
oUnderstands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
Supporting Management of Front Desk Team
oUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
oEncourages and building mutual trust, respect, and cooperation among team members.
oServing as a role model to demonstrate appropriate behaviors.
oSupervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
oEstablishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
oSupervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service
oProvides services that are above and beyond for customer satisfaction and retention.
oImproves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
oResponds to and handles guest problems and complaints.
oSets a positive example for guest relations.
oEmpowers employees to provide excellent customer service.
oObserves service behaviors of employees and provides feedback to individuals.
oInteracts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
oEnsures employees understand customer service expectations and parameters.
oInteracts with guests to obtain feedback on product quality and service levels.
oEmphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies
oImplements the customer recognition/service program, communicating and ensuring the process.
oTrains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
oSupervises same day selling procedures to maximize room revenue and control property occupancy.
oSupervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
oEnsures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Supporting Human Resource Activities
oSupports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
oSolicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.
oBrings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
oAssists as needed in the interviewing and hiring of employee team members with the appropriate skills.
oSupports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
oParticipates in employee progressive discipline procedures.
Additional Responsibilities
oProvides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
oAnalyzes information and evaluating results to choose the best solution and solve problems.
oInforms and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
oPerforms all duties at the Front Desk as necessary.
oRuns Front Desk shifts whenever necessary.
oParticipates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Job Type: Full-time

Pay: $70,000.00 - $72,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Experience:

Resort Front Office Management: 2 years (Required)

License/Certification:

Drivers License (Required)

Work Location: In person

Quick Apply

Refine Your Search

guest services manager jobs in salinas, ca

Front Desk Manager

Guest Services Manager

Assistant Front Office Manager

Assistant General Manager

Front Office Manager - The Inn at Spanish Bay

Director of Rooms

Store Manager

Restaurant Floor Manager

Starbucks Supervisor - Salinas Valley Health

General Manager

Store Manager (Store 6205)

Assistant Banquet Manager

District Manager

Dispensary Budtender - One Plant - Part Time & Full Time

Front Office Supervisor

GENERAL MANAGER

Estate Hospitality Manager (Paso Robles, CA)

General Manager (Santa Catalina)

Overnight Member Services Representative

Assistant Manager, F&B

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